LiveCoin.net > Buy/Sell/Exchange>New pairs:RST/BTC, LEDU/BTC, TGAME/BTC - page 45.

LiveCoin

legendary

Activity: 1596

Merit: 1017

LiveCoin - is a modern stock exchange

Quote from: drukoz4 on March 12, 2018, 06:39:51 PM

Idk how.... i have waiting 12 days for my response about my IP restriction being needed to be changed and i STILL haven't heard back from them
and yes i emailed them from the account email i tried everything been emailing everyday since and NOTHING all my money is tied up because of this

When the Customer addresses us via email, we can quickly find out the cause of the difficulties. But please, don't repeat your emails, every new email moves your request to the end of the queue. That is why you didn't get any response for so long. If your request is not answered yet, please send your username via private messages.

juliusg

newbie

Activity: 24

Merit: 0

Unfortunately decided to withdraw all the remaining funds from livecoin, until the issue will be resolved.

Have submitted the tickets, only left to wait.

Over a week and no reply to last ticket submitted...

drukoz4

newbie

Activity: 24

Merit: 0

Quote from: ?? on ??

Quote from: ldd954 on March 07, 2018, 04:56:47 AM

Quote from: LiveCoin on March 07, 2018, 04:14:49 AM

Quote from: ldd954 on March 06, 2018, 02:20:05 PM

I lost my access via 2FA and have sent an email to help per instructions, but haven't received a response.

Hello.
All the requests are processed in order of priority. Please, don't worry, you will get a reply for sure, the waiting time being included into the 10-days' block out term.

Thank you kindly, that information puts me at ease, also, appreciate the waiting time being included in the 10-day term, that is super helpful.

Thanks LiveCoin! Becoming a big fan of your system real fast.

Cheers!

I am also quite amazed with the speed of support. Expected it to be much slower, but they actually do work quite fast. Especially compared to other exchanges.

That does not mean that I resolved the issue that I am having. Nevertheless I am happy that I am having an open discussion with Livecoin support, and hoping to work it out together.

Idk how.... i have waiting 12 days for my response about my IP restriction being needed to be changed and i STILL haven't heard back from them
and yes i emailed them from the account email i tried everything been emailing everyday since and NOTHING all my money is tied up because of this

ldd954

newbie

Activity: 2

Merit: 0

Quote from: LiveCoin on March 07, 2018, 04:14:49 AM

Quote from: ldd954 on March 06, 2018, 02:20:05 PM

I lost my access via 2FA and have sent an email to help per instructions, but haven't received a response.

Hello.
All the requests are processed in order of priority. Please, don't worry, you will get a reply for sure, the waiting time being included into the 10-days' block out term.

Thank you kindly, that information puts me at ease, also, appreciate the waiting time being included in the 10-day term, that is super helpful.

Thanks LiveCoin! Becoming a big fan of your system real fast.

Cheers!

LiveCoin

legendary

Activity: 1596

Merit: 1017

LiveCoin - is a modern stock exchange

Quote from: ldd954 on March 06, 2018, 02:20:05 PM

I lost my access via 2FA and have sent an email to help per instructions, but haven't received a response.

Hello.
All the requests are processed in order of priority. Please, don't worry, you will get a reply for sure, the waiting time being included into the 10-days' block out term.

ldd954

newbie

Activity: 2

Merit: 0

Good Day LiveCoin,
I lost my access via 2FA and have sent an email to help per instructions, but haven't received a response.

I hope it is not too forward to post here asking for some assistance.

Thank you kindly.

juliusg

newbie

Activity: 24

Merit: 0

Don't get me wrong, I did not intend to sound negative in any way.

Nevertheless, I would highly appreciate if we could resolve this issue the same way your team resolved it with the exchange users in the past, given those instances had identical conditions - missing payment ID for coins such as $xmr and $krb, and manual crediting for 10% fee.

Looking forward to your reply!

juliusg

newbie

Activity: 24

Merit: 0

Quote from: LiveCoin on March 06, 2018, 07:19:58 AM

Quote from: juliusg on March 06, 2018, 05:25:13 AM

Got a response that I really did not expect.

Hello.
You sent IPBC without Payment ID.

Please, check this example - this is IPBC transaction with Payment ID
https://explorer.ipbc.io/?hash=ebd2bdae842114cd901b89340d8c1de106eeb31ebf1fec6dd3603f6f26157b66#blockchain_transaction

and here is your transaction:
https://explorer.ipbc.io/?hash=55a6f39285055da3c04ba7efd7db53fcc0f7432d8ba889323467a24375d9a766#blockchain_transaction

it is obvious, that yours do not contain the Payment ID.

There is a warning in the deposit form - Payment ID is OBLIGATORY. If you don't specify Payment ID, deposit will not be credited. Unfortunately search and manual crediting without Payment ID is not possible due to IPBC peculiarities. http://prntscr.com/inkd1b

You also didn't follow our requirement to send small transaction first for test purposes.

We have no idea what you mean by misalignment between us and crex24, we are not bound by anything and we should not coordinate with any third parties as well as with other exchanges. We are adding the coins and process transactions in accordance to the instructions given by the developers.

Dear Livecoin,

I have read on multiple occasions (your forum boards here/bitmedia) that people had the same issue with $KRB and $XMR in the past, for missing payment ID, particularly on livecoin.net

The support ended up helping for 10% fee of the amount to be credited, after information such as tx id, tx amount, time, was provided.

I have provided all of this information with screenshots and verification. I believe that if your team solved these issues in the past with $xmr and $krb, it should be no problem to do the same thing with $ipbc.

I would like to get the same treatment like your previous customers in the past.

Please let me know whether additional information is required.

LiveCoin

legendary

Activity: 1596

Merit: 1017

LiveCoin - is a modern stock exchange

Quote from: ziyush on March 06, 2018, 04:48:31 AM

When you start accepting New Coin in your portal

We will start accepting new applications in mid-April tentatively, due to global technical upgrade of our Platform. First of all, we will handle applications for standard ERC-20 tokens, as well as WAVES- and Lisk-based tokens.

LiveCoin

legendary

Activity: 1596

Merit: 1017

LiveCoin - is a modern stock exchange

Quote from: juliusg on March 06, 2018, 05:25:13 AM

Got a response that I really did not expect.

Hello.
You sent IPBC without Payment ID.

Please, check this example - this is IPBC transaction with Payment ID
https://explorer.ipbc.io/?hash=ebd2bdae842114cd901b89340d8c1de106eeb31ebf1fec6dd3603f6f26157b66#blockchain_transaction

and here is your transaction:
https://explorer.ipbc.io/?hash=55a6f39285055da3c04ba7efd7db53fcc0f7432d8ba889323467a24375d9a766#blockchain_transaction

it is obvious, that yours do not contain the Payment ID.

There is a warning in the deposit form - Payment ID is OBLIGATORY. If you don't specify Payment ID, deposit will not be credited. Unfortunately search and manual crediting without Payment ID is not possible due to IPBC peculiarities. http://prntscr.com/inkd1b

You also didn't follow our requirement to send small transaction first for test purposes.

We have no idea what you mean by misalignment between us and crex24, we are not bound by anything and we should not coordinate with any third parties as well as with other exchanges. We are adding the coins and process transactions in accordance to the instructions given by the developers.

juliusg

newbie

Activity: 24

Merit: 0

Got a response that I really did not expect.

The support managed to locate my funds, however they state that payment ID is missing and therefore manual crediting will not be possible. The payment ID was added in the transactions, now whether it was misalignment from crex24.com and livecoin.net with the references, or wallet and server maintenance played a role, I do not know.

However, I provided all the required proof of transactions, time, amounts, and ID's, for it to make it easy to verify and credit the coins.

I am looking forward to the solution of this misunderstanding. I have seen that people had these type of issues beforehand and they were fixed for a small fee, which I am willing to pay if that is the case.

This is already stressful as it is, but I hope livecoin.net will properly solve this together.

ziyush

member

Activity: 406

Merit: 76

Crypto Lovers

When you start accepting New Coin in your portal

Thanks

juliusg

newbie

Activity: 24

Merit: 0

Did not get a reply from technical support, nor my deposits yet.

However, still patiently waiting, as managed to get in touch with other people who said it should be all good.

juliusg

newbie

Activity: 24

Merit: 0

Quote from: juliusg on March 02, 2018, 03:06:46 PM

Also experienced some issues with deposits today. Wallets went under maintenance during my transaction which is why I think I got burned here.

Reached out to Livecoin.net about the issue, and really hope (and need) to resolve it. Will post an update here about it.

Got a reply that my request was forwarded to technical team and on Monday I should receive a reply.

Slightly worried (who wouldnt be), but lets wait and see. Will post updates here.

juliusg

newbie

Activity: 24

Merit: 0

Also experienced some issues with deposits today. Wallets went under maintenance during my transaction which is why I think I got burned here.

Reached out to Livecoin.net about the issue, and really hope (and need) to resolve it. Will post an update here about it.

vertigoa

brand new

Activity: 0

Merit: 0

Just posting to say Livecoin has responded and reset my security access. So I do appreciate it Livecoin!

vertigoa

brand new

Activity: 0

Merit: 0

Quote from: LiveCoin on February 23, 2018, 05:43:18 AM

Wishing you good trading!

I do not have access to my account because of a 2FA issue, (hours after I set up 2FA, my device was broken).

I emailed Livecoin per instructions :https://www.livecoin.net/en/googleCode/restore

I have not gotten a response in a week. Nothing. Could you please help me. how do I contact them?

LiveCoin

legendary

Activity: 1596

Merit: 1017

LiveCoin - is a modern stock exchange

New Markets

Dear clients, new markets are available for trading:
KAPU, pairs KAPU/BTC, KAPU/ETH
Ambrosus, pairs AMB/BTC, AMB/ETH
SPACOIN, pairs SPA/BTC, SPA/ETH

You can find details following this link this link >>>

Wishing you good trading!

LiveCoin

legendary

Activity: 1596

Merit: 1017

LiveCoin - is a modern stock exchange

Quote from: treanski on February 22, 2018, 01:52:07 PM

man please check your ipbc wallet, there are plenty deposits missing that have been send yesterday(yeah they have been sent with payment id)
and your support dont react for 7 hours now. thank you i lost a few thousand $, because i couldnt trade early

Quote from: albanes on February 23, 2018, 02:55:15 AM

I used to have no problems with Livecoin! now they just overturned me! tell me how can this be the coins on the address is and on the balance of 0 ?? because of this I lost money in this regard, I will try to bypass this exchange!

support does not react!

This coin is still in test mode until the official announcement. Before that you are at your own risk when dealing in this asset.
When you get IPBC deposit address , you saw this warning https://prnt.sc/iida39 You can not get IPBC address without agreeing with a warning. If you sent a request to the technical support, please wait, you will be answered.

albanes

sr. member

Activity: 468

Merit: 250

I used to have no problems with Livecoin! now they just overturned me! tell me how can this be the coins on the address is and on the balance of 0 ?? because of this I lost money in this regard, I will try to bypass this exchange!

support does not react!

Topic: LiveCoin.net > Buy/Sell/Exchange>New pairs:RST/BTC, LEDU/BTC, TGAME/BTC - page 45. (Read 63725 times)