Topic: LiveCoin.net > Buy/Sell/Exchange>New pairs:RST/BTC, LEDU/BTC, TGAME/BTC - page 51. (Read 63725 times)

6 days ago (30th Dec) I deposited 40,000 of a token into Livecoin. After some hours it was not arriving so I sent a support ticket. It was answered 3 days later, saying it had been passed to the technical team. Until now, still nothing.

I deposited 6,000 of this same token to the same address on the 15th Dec where it arrived almost instantly, sold it, and withdrew the funds without any problems. I'd like to know what is going on? I've never had this situation in all my time in cryptos. The wallet hasn't been down for maintenance, either.

Thanks, snausages

PS Please see here for proof (some info whited out for privacy purposes): https://i.imgur.com/m6k4FPz.jpg

Ok, thanks.

Okay so you respond to everyone else’s problems on the forum here except mine? Unreal. Days later, and no response to my tickets, yet you can reply to my posts and others problems on here. What an absolutely bonkers approach to customer service.

Sorry, we don't reply on such a requests via PM or forum. You wrote a ticket and it will be reviewed in order of priority.

We're getting strange error when sending FST transactions, that is why most of them got stuck. We'll contact developers to figure out why is this happening with FST node. We will move deadline to withdraw FST forward, don't worry, everybody will get theirs funds.

Your transaction has been declined by the network
Funds has been returned back to your account

Dude you are being argumentative with me for absolutely no reason. At what point did you miss me stating that I PM’d livecoin with all of the details you mention above? I have zero interest in posting this personal info on a public platform. They have my details. For the love of god can you just troll someone else and allow me to get assistance to my problem in peace please. Every post you make is extrapolation to the absurd where you continuously make up nonsensical accusations against me and claims on my behalf. I have no idea how you deem this to be helping, but you honestly aren’t.

I have no reason or benefit to defame anyone. My scenarios where not silly, because I have been through them myself years ago. I did not accuse you of lying, maybe you understood so because you failed to present your facts. Why didn't you post any screenshots like I did of the issues I had previously? The only account on this page that looks like a puppet is yours with 4 total posts, makign accusations and claims without any attempt for a proof. I was just trying to help you figure out a solution on your own until you get a response. In all your comments before your last there was no visual/detailed explanation of your problem, no proof, and no indication you had checked the things I advised you to check. You just seem to like being offensive, make accusations with no proof, maybe you don't deserve to be helped. Forgive me for trying to help.

I just learned to mind my own business when chatting with people like you, so good luck.

I had problems earlier. It takes 4 days Bitsend wallet couldn't access, everytime says temporary offline or even order history. It takes me very disappointed, as weekly airdrop have arrived this wallet address.

My XSPEC is also stuck on this exchange for two days after withdrawal. Not a single ticket response yet.

You clearly have great difficulty understanding this.

1. I lost these funds on the initial exchange, when the crypto was appreciating.
2. Me posting on here is to get attention to my complaints, it has been a few days now without reply through formal mechanisms and channels.
3. Stop making stupid assumptions on my behalf (ie me logging numerous tickets today or not understanding the fundematal principles of currency appreciation\depreciation or the fact that I dont already trade on multiple crypto exchanges and know how this works), you aren’t helping. I instantly logged the ticket when I noticed this discrepancy as the quantity of hst received in exchange for ethereum was not correct and resulted in hundreds of dollars disappearing in the exchange.
4. Of course I checked the order section first before logging the ticket.
5. You seem to be more concerned with “defaming” than actually providing a semblance of understanding to my plight, while making up a number of silly scenarios on my behalf which leads me to strongly believe that you are a puppet account since you seem to be of the opinion that I am lying to you for some reason and that the realities documented above have been made up by me somehow? I have no interest in defaming anyone, I just want my missing funds, that’s it?

You have 3 lifetime posts on this forum and yet I'm the puppet account? lol

From what I see from your first ever post here is you only had this issue today!

Did you really log a myriad of tickets today? You are probably not the only user did you really expect a same day response? (new ticket submissions bring you back to the bottom of queue, where is your patience?)

Regarding your USD balance, it is a representation of your portfolio value. A simple explanation is that you coins were worth $809, and because of volatility they became worth $609. If you keep an eye on it, it will keep changing every few hours!

Regarding your "HST purchase" did you check if it is still under your orders? Go to https://www.livecoin.net/en/trade/index and scroll down to the MY ORDERS section, make sure all toggle is to the right and see if your "missing" order is still in there (I'm not sure if you are experienced in exchanging, but your price is supposed to be same or lower than the highest sell price for your buy order to go through) I myself made the same mistake when I made my first buy/sell orders (in other exchanges). Just trying to help (I was a newb at some point)... Berating/defaming legit exchanges only hurt everyone. I hope this helps.

EDIT: If it helps you feel better/safer here is my history for today:

Speak for yourself. I have logged numerous tickets without the slightest response. I got a response via pm after sending a pm, to log yet another ticket to the myriad of my other unaknowledged tickets. This has nothing to do with patience and everything to do with running your operations professionally, particularly in a time sensitive environment like this where time is of the essence, and especially when dealing with peoples hard earned money which they entrust you to responsibly manage on your end after playing your role. Hundreds of dollars disappearing into the ether without response, while responding with condescending messages to log yet another ticket is not the way to gain confidence, let alone run a business. I will gladly take my funds elsewhere, just return my funds to me.

This also has stuffall to do with a wallet. My funds literally went missing while attempting to buy hst with credited etheruem gains on the livecoin exchange. Are you also seriously blaming resourcing management in terms of staffing on this exchange on me? Are you seriously suggesting the panic in realizing that hundreds of dollars are missing from your account after a trade on this exchange is exaggeration on the part of the numerous people who have complained about the same thing?? Get real, please! You come across as being a puppet account for this exchange. Please just return my funds to to me so that I can find a more credible exchange and one which has a semblance of customer service let alone offering value. You clearly don’t need let alone appear to be interested in the business of dealing with customer complaints or maintaining customers.

After some patience, they responded to my tickets and all withdrawals worked. Maybe they were unresponsive during the holidays, maybe they are undrestaffed, maybe the pressure got to them (there's a lot of impatient users that immediately start exaggerate and start yelling "scam" upon the tiniest inconvenience, but so far I do not see any indication of scam. I think if they wanted to scam me, they would have done it already. That said, everyone shoudl always store their coins in cold wallets to avoid loss of coins due to getting hacked... My Blockchain.info wallet was hacked recently, but luckily it was empty...

If anyone has a problem just submit a detailed ticket (screenshots may help), and give them at least 2 business days to respond (especially during these after-holiday periods). Do not bombard thm with more tickets, because that would bring you back at the end of the ticket queue. Happy New Year!

The support on this site is abysmal and should serve as a rude awakening to anyone considering using this exchange. No reply to any of the support tickets. Hundreds of dollars, just vanished into thin air and the response one gets is to please log a support ticket when seeking resolution, to ignored tickets. What the actual hell!

I have to reject my last post...


Got stuck again...

I sent <10000 FST (as announced) for each transaction and stuck in "In progress" again, well my first withdrawal of 153.99384334 FST worked...

PENDING TRANSACTIONS
Type   Amount   From/to   Notes
Withdrawal   8 450 FST   Wallet: fndfEJMKpnckoH7pEY4H7Lu4tVS9vzsfFY   In progress
Withdrawal   8 410 FST   Wallet: fndfEJMKpnckoH7pEY4H7Lu4tVS9vzsfFY   In progress
Withdrawal   8 450 FST   Wallet: fndfEJMKpnckoH7pEY4H7Lu4tVS9vzsfFY   In progress
Withdrawal   8 450 FST   Wallet: fndfEJMKpnckoH7pEY4H7Lu4tVS9vzsfFY   In progress

Hope this can be fixed until 15.01.2018...

This time it looks smooth and fast! Again, not sure what happened, but my wd worked this time and the wd remained the same and have actually finally received my very first PIVX  
https://chainz.cryptoid.info/pivx/tx.dws?be17ead9654f10341d10189d5f0402397bce6637ac3a1695bcb40061c8631f42

The withdrawal was finally declined. Most likely because of incorect wallet address (that I did not enter). This time I took a screenshot. Let's see if Livecoin messes up my withdrawal by changing my withdrawal wallet address to something invalid again:

I don't know where "wallet: 860734" came from, because I did not design or own Livecoin.net. The original PIVX wallet I requested withdraw to was: DM96ZQkCMMnLVQRTcv2Q2DquCGpJfvfU8Y

Did you change the address to "860734" on purpose? If wallet is incorrect, why is it still "in progress" and not cancelled withdrawal?
I am not here to accuse. I am here to do business. Respond to my support ticket at least.

My problem posted before:


... has been solved now:


Thx :-)