they do stolen my money, i made mistake put wrong message on memo for BTS deposit and they do refuse to put it on my account balance, my money received by them but they refuse to give it back because they said i broke their rules... how come i, one who lost money, judge by them as broke rules while livecoin get my money, what a shame with this bastard changer, they trap people with their stupid rules to stolen people money
take a look at my chat with them, i must warn people to stay away from this bastard exchanger ( please read from bottom to top):
23.02.2018 14:39 Support (assistant):
Hello.
You violated the condition for automatic transaction processing.
Manual processing is not a planned job and is done for a fee.
Unfortunately the cost of manual processing exceeds the cost of lost funds.
We can not process your transaction, your funds are lost.
In next time try to fulfill the necessary conditions or refuse from risky transactions.
23.02.2018 14:37
bansostra:
Please i really need help
the money is not lost, it succesfully received by livecoin. i made BTS to BTS transfer not BTS to other crypto which need recovery effort (and i can understand the fee will be high for mistake on miss to other crypto deposit), but in my case i just put wrong message that's all and transaction is from BTS to BTS which should be easy to put in my account balance like other exchanger do
please give me help, that just the only money i have... i do not want ended with bad experience with livecoin, i made mistake before on other exchangers and they all easy to recover with the case like this... please do care with me as customer
23.02.2018 14:35
Support (assistant):
Hello.
Fee for manual processing of incorrect transactions is 10%, but not less than 0.05 BTC
http://prntscr.com/iiovec23.02.2018 13:48
bansostra:
but my deposit is 1346.235000 BTS which, it should can be process manually because the fee is only 5 BTS
please do help
23.02.2018 13:38
Support (assistant):
Hello.
I am sorry, but the fee for manual processing of your transaction exceeds the total of your deposit amount. Please, go to this link for more details on the fees and charges
https://www.livecoin.net/en/fees23.02.2018 13:29
bansostra:
the money is not lost, it succesfully received by livecoin. i just put wrong message, it should be easy to put in my account balance like other exchanger do
please give me help, that just the only money i have
23.02.2018 13:26
Support (assistant):
Hello.
Deposits without MEMO, or with the wrong MEMO, will lead to a loss of funds.
About this there is a warning inscription:
http://prntscr.com/hdvmcbUnfortunately, we can not process your transaction, your funds are lost.
In next time try to fulfill the necessary conditions or refuse from risky transactions.
23.02.2018 10:15
bansostra:
Please help support
I made mistake on BTS deposit, i put wrong message on my BTS, it should be fejieihudi64jtyn not b66cd4474eb313fc,
i transferred from my AEX account (aex-bts-withdrawal-wallet) , with transaction hash ID 008bb04e9122dc8270af93bb4c6feea17d0ebacc, please help me to credit that deposit to my account balance
thank you very much