Topic: LiveCoin.net >>Guide, exchange practical advice - page 13. (Read 40700 times)

Hello.
You sent IPBC without Payment ID.

Please, check this example - this is IPBC transaction with Payment ID
https://explorer.ipbc.io/?hash=ebd2bdae842114cd901b89340d8c1de106eeb31ebf1fec6dd3603f6f26157b66#blockchain_transaction

and here is your transaction:
https://explorer.ipbc.io/?hash=55a6f39285055da3c04ba7efd7db53fcc0f7432d8ba889323467a24375d9a766#blockchain_transaction

it is obvious, that yours do not contain the Payment ID.

There is a warning in the deposit form - Payment ID is OBLIGATORY. If you don't specify Payment ID, deposit will not be credited. Unfortunately search and manual crediting without Payment ID is not possible due to IPBC peculiarities. http://prntscr.com/inkd1b

You also didn't follow our requirement to send small transaction first for test purposes.

We have no idea what you mean by misalignment between us and crex24, we are not bound by anything and we should not coordinate with any third parties as well as with other exchanges. We are adding the coins and process transactions in accordance to the instructions given by the developers.

I really wish I could say the same, but I am getting worried that I lost my funds and support is not willing to help out here.

I filled in a support ticket and reached out to livecoin and klarki about the issue last Friday (4 days ago). There are some problems between crex24 and livecoin exchanges, and livecoin had some maintenance and wallet issues in the last few days.

This resulted in me not getting my coins credited to my wallet. I believe that livecoin.net support is professional and will help me resolve this issue.

There is a lot of people who want to join this exchange but lack of good reviews in English language. I hope my case will be the one which will let people know that livecoin.net is legit and professional.

Looking forward to get in touch with support regarding the matter.

Thank you for your feedback!)

In my experience, Livecoin has the best customer support of all the exchanges. Keep up the great work.

ATTENTION, VERY IMPORTANT NOTIFICATION!

NEO NEWS
https://www.livecoin.net/news/view/623?lang=en

OLD BTC ADDRESSES
https://www.livecoin.net/news/view/620?lang=en

Thanks, I got that info from reading the forums,

Now I would like to know / get alerts about these wallets status

Hello!
Your deposit will be displayed after the wallet is online.

Hi, could you please reply to my above query, thanks.

Hi Team,

Yesterday made a $XSPEC deposit, and just now realized that the wallet is down and so only my balance isn't updated yet.
So could you please let me know when will this wallet be up and also is there a way to get any notification for these things?

Potentially lost 40-50$ in the short term itself because of this delay

Thanks

Deposit fee via fiat:

Payeer 7%
Advcash 10%

so, if I deposit $1000 via Payeer (you receive $70) if deposit via Advcash you receive $100

THAT IS ROBBERY!

First of all, you broke terms of services by threatening a support officer, that is why your account has been locked, but this happened after we let you to withdraw all of your funds. So, we didn't lock no penny of yours.

1. You send a claim to support officer after a half a year of your transactions has been   sent. We accept requests only for the last 30 days. Your request was 180+ days old. We have had all the right to cancell your ticket, but nontheless we decided to reivew and reply.

This is your Lisk transactions with dates.

10.05.2017 16:58:42
Amount: 450 LSK
TxID: 16105355644745646312

11.06.2017 13:48:54
Amount: 8.1 LSK
TxID: 740065909471322139

These transaction has been credited to your account on the specified dates. Then you made some trades and eventually sold LSK and bought another assets.

Finally you withdrew GNT, XEM, DGB, DOGE, BTC:

13.01.2018 19:26:33
Amount: 275 GNT
TxID: 0x04b99fb6fbd75a3c357a19bec0162f6e5c365756d08963622554e0d3446fcd66

13.01.2018 19:26:33
Amount: 215 XEM
TxID: d4ee72041d611929241cb241276bf24ffea3f539c447292272f82e38497070b3

13.01.2018 19:26:33
Amount: 331 DGB
TxID: 335982a96a38f6c631332c6eace21925ade4391fb97ae3093a807e93168328ef

13.01.2018 19:26:33
Amount: 1 084.11541478 DOGE
TxID: 205d5f7da5af442e60b862b3234b5e42e609bec75817c3a014dd6f6760d42f95

13.01.2018 19:26:33
Amount: 0.01452038 BTC
TxID: f16fb4487438464c7dc40c158255c395cec6d08a4c1b59aa135ccab7353b88d8

This is what happened in your account. And after a half of year you opened a ticket and ask us to deposit you LSK which were deposited 8 months ago. We explained all this to you and you started threatening to our support officer and to Exchange service.

2. Not only you have the right to report to police. We can report to police as well about your fraud activity and regarding your attempts to force support officer to double credit old transactions to your account, as well as about your numerous threatens which are highly illegal in EU.

The technical support tickets are specially designed for resolving this type of situations. When the Customer addresses us via ticket, we can quickly  find out the cause of the difficulties. In your case we can only speculate on the possible reasons instead of giving a definite answer, we have to try to clarify more and more details. Please, make an inquiry here:  https://www.livecoin.net/en/chat/support

The specified transaction was deposited to your account on 10.05.2017, which was duly confirmed by the Customer support service operator through ticket. After that, these funds were used by you for trading. We do not understand what is the reason of your claims. Actually, you are deceiving the community by spreading misleading information.




Probably, you haven't taken into account the fees - the withdrawal amount plus the fees together exceed your account balance.
You can check the commission by requesting GET /info/coinInfo https://www.livecoin.net/api/public#infocoinInfo

Hi,
      Finally, My issue was solved and i got the money back in my account.
Thanks

Hello,
I informed the Italian postal police, I showed them photos where you can see that my LISK coins were sent to my wallet near you but you never let me use them. confirm the company behind you: DELTA E-COMMERCE LTD in London ?? are you a company or a scam company?
waiting for feedback - I will not stop here because the coins were bought with my money that I worked and now you have it.
user: sasetti; mail [email protected]

ATTENTION FOR BUSINESS OWNERS

We were notified, that some malefactors are collecting funds on behalf of our Exchange for various services, such as listing of new coins and others, through Telegram. Please, note, that we do not have a channel in Telegram and we do not accept applications for coins listing.
Please, always check the source code of the letter, because it is not hard to substitute the "from" field.
Even when you consider the letter is true, always double-check by requesting a formal confirmation through our official contacts in section and then check the source of letter.
Also note, that all issies are resolved via tickets or through official contacts only. We do not support official communications in forums, social networks, phone, or at any other public platforms.

There is no "READ-ONLY" mode, because this option is not provided.



At the moment there is no possibility to get the status of a sent-out withdrawal. If the funds are withdrawn with the use of API, it is only possible to check if the request has been successfully fulfilled. You may also check all your transactions within a specified period of time: https://www.livecoin.net/api/userdata#paymenthistorytransactions

https://www.livecoin.net/en/finance/tradehistory

Go to the "Trade History" section:
https://www.livecoin.net/en/finance/tradehistory