Lost email address for Blockchain | Bitcointalksearch.org

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Quote from: Ice22 on September 04, 2024, 07:52:52 PM

Hope you’ve had success accessing your wallet. Are there any further updates? I was told that only ID would be required to access the custodial service. The analogy used was that it would be like contacting my bank to gain access to my account.

Blockchain response to me was that my account cannot be accessed without the verified email address.

I’m considering taking legal action at this time.

No, I still haven't got access to this - my oldest wallet. After I've already written 15 requests to them and received ~13 completely formal and absolutely useless answers, I wrote to them that I would make this correspondence a subject of public discussion and would contact the specialized media.
After that, they haven't answered me for a month.

Ice22

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Hope you’ve had success accessing your wallet. Are there any further updates? I was told that only ID would be required to access the custodial service. The analogy used was that it would be like contacting my bank to gain access to my account.

Blockchain response to me was that my account cannot be accessed without the verified email address.

I’m considering taking legal action at this time.

delfastTions

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Quote from: logfiles on March 01, 2024, 08:03:13 AM

Quote from: Osiris100 on March 01, 2024, 07:44:14 AM

Yes, i type my Mneomic code into that and it brings up the password I used when setting up the wallet (which I already had)

But I still need the associated email address to get in.

My bad, OP it looks like you are in a similar situation like some other members who posted in this thread, particularly this user

He tried to make an experimentation by contacting the support to see if he could manage to recover his account without the email address, but it seems he did not success or is still in the process as there is a back and forth communication with the support but no clear solution. Maybe you can also take your chances by contacting support. I recommend you first read through that thread, though.

I finally got Blockchain.com to replace my lost email address to confirm login to my old (2015) account in Blockchain.info, that is, now Blockchain.com with a new one, from which I wrote requests.
But the correspondence with support amounted to about 10 letters on my part and finally ended with a final solution to the issue. For more than a month of correspondence from support, I received 9 completely stupid and formal responses. But in the end, they resolved the issue after I began to quote from their public documents and from the current legislation of the Cayman Islands, where it is registered. So sometimes you can achieve something even from such a wallet as Blockchain.com.

More on this in this thread.

Quote from: Osiris100 on March 13, 2024, 07:49:10 AM

.....
I have no idea what to do now. Looking back at my emails from Blockchain, I had the confirmation of account set up straight away. Then in 2017 I had an email asking me to confirm my email (I can't remember seeing this at the time so I assume that I didn't) Then finally I had one in 2018 which was a news letter. If the account has become de-activated, would it have been linked to another email address? Any ideas what to do?

Since your wallet (2014) was created before 2016, before Blockchain.com switched to the BIP39 seed phrase format and it is encoded in Base58 (?) (16, 17, 19 words), then in my opinion it is more correct to continue this discussion in the next topic about old wallets.

But this is at your discretion, dear Osiris 100.
Perhaps you will consider it right to continue in this topic.

Osiris100

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This is the response from Blockchain. I re-iterated that I had the original email address and would like the current email (which i don't recognise) to be changed back:

Hello,

Thank you for your message and I am sorry to hear about this. If there is an email change that may have performed in your account that you do not recognize then your account should be considered as compromised and it should be no longer used.

Unfortunately, we are unable to help recover or reset passwords, nor can we change back the email address of that account. This is not a matter of policy; this is due to the very way the file encryption is designed. If you’ve forgotten your password, please try every possible password combination you may have used when you created your wallet, bearing in mind punctuation and capitalization. If your account was compromised, then I am afraid that this is likely the reason you are unable to access it.

If you backed up your wallet using its 12 word recovery phrase, then you can recover access to your account by clicking here or by clicking "Forgot Password" on the mobile app. If the "Continue" button is inactive or you receive an “Invalid Recovery Phrase” error, then the recovery phrase submitted is inaccurate.

If you do not have the correct password or an accurate recovery phrase, then access to the wallet and any funds contained in your DeFi Wallet have been lost. You can read more about how our wallet works here: How it Works | Blockchain's Non-Custodial Wallet

If a wallet becomes compromised, it should not be used to hold funds. You can visit https://login.blockchain.com/#/signup and create a new wallet with a new email address and a new, unique password. Before sending funds to this new wallet, complete all Security Center steps under the Basic tab. This includes verifying your email, enabling 2FA, and making a backup.

I have no idea what to do now. Looking back at my emails from Blockchain, I had the confirmation of account set up straight away. Then in 2017 I had an email asking me to confirm my email (I can't remember seeing this at the time so I assume that I didn't) Then finally I had one in 2018 which was a news letter. If the account has become de-activated, would it have been linked to another email address? Any ideas what to do?

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Quote from: yhiaali3 on March 10, 2024, 03:27:57 PM

Quote from: Osiris100 on March 05, 2024, 08:06:04 AM

Just an update on this.

In the email address that I originally thought was associated with the account (and one which they deny is linked to the account) I have found a number of emails.

The first, in 2014 was a welcome to my wallet email. This has the wallet ID which matches what i had written down.

There's another in 2017 asking me to verify the email (whether I did or not I have no idea)

Then there were two emails in late 2017 asking about attempted log ins from a mobile phone.

A final one was sent in 2018 regarding EDPR updates.

So I have sent another message to blockchain customer support.

If you say the last message was in 2018 and you may not have logged in since then there is a high possibility that they deleted your account due to not logging in for a long time or due to new wallet updates.
This is a message I received stating the need to activate the email:

https://www.talkimg.com/images/2024/03/10/yimtJ.jpeg

Or there is another possibility, since you say that you logged in from a mobile phone, perhaps someone other than you logged into your account and changed the associated email.

Make sure to check if those emails are from the official blockchain.com/info domain and email. Because I've got an email that have been never published to the public but after registering to websites like them, I've received the same email phishing attempts and I have never confirmed and clicked any of those links when they ask me to. It's best for osiris to just confirm it with the support so that he won't be a victim of any potential threat of phishing/scam. Good thing for me that before everything and realizing things for this web wallet, I was able to withdraw everything from them. With all the migration and upgrade that they do, I've seen people had problems coming from their mnemonic/recovery phrases to emails, to ID # wallets and all of those login details that they don't even provide retained solutions for the old users and dormant accounts.

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Quote from: Osiris100 on March 05, 2024, 08:06:04 AM

Just an update on this.

In the email address that I originally thought was associated with the account (and one which they deny is linked to the account) I have found a number of emails.

The first, in 2014 was a welcome to my wallet email. This has the wallet ID which matches what i had written down.

There's another in 2017 asking me to verify the email (whether I did or not I have no idea)

Then there were two emails in late 2017 asking about attempted log ins from a mobile phone.

A final one was sent in 2018 regarding EDPR updates.

So I have sent another message to blockchain customer support.

If you say the last message was in 2018 and you may not have logged in since then there is a high possibility that they deleted your account due to not logging in for a long time or due to new wallet updates.
This is a message I received stating the need to activate the email:

Or there is another possibility, since you say that you logged in from a mobile phone, perhaps someone other than you logged into your account and changed the associated email.

Osiris100

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Just an update on this.

In the email address that I originally thought was associated with the account (and one which they deny is linked to the account) I have found a number of emails.

The first, in 2014 was a welcome to my wallet email. This has the wallet ID which matches what i had written down.

There's another in 2017 asking me to verify the email (whether I did or not I have no idea)

Then there were two emails in late 2017 asking about attempted log ins from a mobile phone.

A final one was sent in 2018 regarding EDPR updates.

So I have sent another message to blockchain customer support.

Osiris100

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There has been a number of emails and basically they keep asking for the e-mail address that was used to set up the wallet.

From their part, there hasn't been any other suggestions how to solve this.

My last response to them (which was on Sunday) was to give them a couple more email addresses to try. The ones I have given are not active but it seems if I can at least give them the address then I have a chance.

If there's a negative response then I have no idea.

Surely, people losing emails addresses after 10 years is a pretty common thing, so there should be another mechanism, as long as all the other security info is correct.

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Quote from: Osiris100 on March 04, 2024, 05:16:47 PM

I'm now waiting for the support team to get back to me after making some more email suggestions.

But what have they answered you so far? Did they offer any suggestions on how to solve the problem? What are they asking you for that you can't provide?

I remember using blockchain.com wallet some time ago. But then I made an export of my seed phrase and set it up in the Electrum wallet. Now I don't even need their site to access my coins. (I don't actually use that wallet anymore, but I keep a seed backup just in case).

Osiris100

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I agree it's not particularly great on my part.

When I set the wallet up in 2014 a bitcoin was not a huge amount of money and I was using multiple e-mail addresses, some of which are inactive now.

I have 100% of the security info written down.

I'm now waiting for the support team to get back to me after making some more email suggestions.

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Quote from: Osiris100 on March 01, 2024, 01:33:52 PM

It's a lot of money at stake.

That sounds weird, dude. Seriously, how do you forget the email address tied to a bunch of money? Perhaps try retracing your steps by searching through old messages to jog your memory. Blockchain may offer some solutions, but if we're talking a substantial sum, hiring a professional could prove wise. They can deal with them in a way that gets results, you know, all professional-like.

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Quote from: Osiris100 on March 01, 2024, 01:33:52 PM

I must have used an address that I have forgotten about and has probably been deactivated now.

How about trying to ask them to just send you the name of the email address you used to open the account, since you completely don't remember it? Maybe you could still be able to log into it if it hasn't been deactivated yet and if you still remember the password

Osiris100

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No, unfortunately i didn't do this.

I have 100% of the security info, it seems crazy that the one thing that is preventing access is an email address. I must have used an address that I have forgotten about and has probably been deactivated now.

Thousands of financial websites have mechanisms for dealing with lost emails, it's crazy that blockchain.com doesn't. It's a lot of money at stake.

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Quote from: Osiris100 on March 01, 2024, 07:59:43 AM

The odd thing is that when I wrote down the wallet ID / password etc I also wrote down my usual email address.

This however they say is not linked to the wallet.

Surely Blockchain.com have a legal obligation to re-instate my email address (as I have all other security info)?

Sounds like you did your part of backing up important information. Is there any chance you also have your wallet file -- the aes.json file? From what I can remember from old articles, folks had the option to download the file, send it to cloud providers and in their email account -- any chance one of them rings a bell?

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Quote from: Osiris100 on March 01, 2024, 07:59:43 AM

The odd thing is that when I wrote down the wallet ID / password etc I also wrote down my usual email address.

This however they say is not linked to the wallet.

Email addresses on Blockchain.com were case-sensitive, check if that might be a problem. When you try to log in, you should receive a confirmation email in your inbox. Check the spam folders, or antivirus or antispam filters at your email provider, which could block the message. Ask your email provider to check their incoming message logs.

Can you find any messages from blockchain.com (or.info) in your archives? That should confirm that you really used that email address.

Quote from: Osiris100 on March 01, 2024, 07:59:43 AM

Surely Blockchain.com have a legal obligation to re-instate my email address (as I have all other security info)?

Otherwise this can be considered theft by Blockchain.com themselves.

I'm not a lawyer, so this might be a question for your legal counsel. However, their terms of service probably have something in there that lets them off the hook in such cases.

logfiles

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Quote from: Osiris100 on March 01, 2024, 07:44:14 AM

Yes, i type my Mneomic code into that and it brings up the password I used when setting up the wallet (which I already had)

But I still need the associated email address to get in.

My bad, OP it looks like you are in a similar situation like some other members who posted in this thread, particularly this user

He tried to make an experimentation by contacting the support to see if he could manage to recover his account without the email address, but it seems he did not success or is still in the process as there is a back and forth communication with the support but no clear solution. Maybe you can also take your chances by contacting support. I recommend you first read through that thread, though.

Osiris100

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The odd thing is that when I wrote down the wallet ID / password etc I also wrote down my usual email address.

This however they say is not linked to the wallet.

Surely Blockchain.com have a legal obligation to re-instate my email address (as I have all other security info)?

Otherwise this can be considered theft by Blockchain.com themselves.

FatFork

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Quote from: Osiris100 on March 01, 2024, 07:25:31 AM

I opened the wallet in 2014 and have a 17 word mnemonic phrase.

This means your seed isn't a true BIP39 mnemonic; it's a custom one specific to their platform and solely used to back up your password (and wallet ID). It won't work for recovering your wallet anywhere else.

Your only option is to contact their customer support and request assistance in resetting the email address associated with your wallet. If they are unable (or reluctant) to assist with recovery, you can consider your wallet to be lost.

Quote from: logfiles on March 01, 2024, 07:38:18 AM

Have you tried recovering your wallet using this option? - https://login.blockchain.com/wallet/forgot-password?guid=

Unfortunately, that probably won't work either, since he doesn't even remember the email address he used.

Osiris100

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Yes, i type my Mneomic code into that and it brings up the password I used when setting up the wallet (which I already had)

But I still need the associated email address to get in.

logfiles

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Quote from: Osiris100 on March 01, 2024, 07:25:31 AM

Yes, I was referring to blockchain.com

Will the above still work?

I opened the wallet in 2014 and have a 17 word mnemonic phrase.

No, unfortunately I don't think that will work as it was not a standardized seed

Have you tried recovering your wallet using this option? - https://login.blockchain.com/wallet/forgot-password?guid=

Topic: Lost email address for Blockchain (Read 337 times)