LTC Casino is a scam.
Here is their response and "final decision" to the accusation against them:During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.
We asked the provider multiple questions, including:
-Detailed analysis of all rounds and sessions, not only winning ones;
-At what speed and volatility was the game played? These parameters are not passed to our backend, but they must be on the provider's side.
-A request to consider and comment on 16-hour long sessions with turbo spins played exclusively in one slot from all the accounts regardless of the result (after the jackpot, the player continued the game, including the period when they won three Grand jackpots in a short time).
Of the whole range of questions, the provider answered only one - regarding the probability of winning the Grand jackpot. For the record, it is 1/166,945 games. In this case, the Grand jackpot was won three times within 13,000 spins. Even prior to receiving the abovementioned response, we assumed a very low probability of hitting the Grand Jackpot thrice in such a short period of time. That's why we suspended the player’s account, preventing them from further exploiting a possible bug and hoping that Wazdan would shed light on what was happening.
Unfortunately, Wazdan completely ignored all other subjects, although the situation obviously required further clarification. In parallel, the provider was in touch with the player, assuring them that they had instructed the operator to make payment. We expect game providers to follow the B2B model where they do not bypass their customers to reach end-users as it is basic professional ethics.
The provider also notified us that the player was constantly contacting them on the issue. The provider expressed concern about their reputation, as the player was spreading negative messages on the forums. In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.
To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party and withhold essential information, whether trying to avoid reputational risks or being in collusion with the player. On the balance of evidence, we remain convinced that the Power of Gods: Hades game may contain a bug that makes winning the jackpot a non-random event under certain conditions. We also do not exclude that the bug could be fixed by the provider without making it public.
As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout. You don't expect regular players to do that, but it is a common practice among fraudsters since urgency is one of their main weapons.
The provider also did not clarify the situation around the hours-long sessions with thousands of uninterrupted spins, which is practically unattainable with the built-in tools of the game since the auto play is limited to a thousand spins and then there should be at least a slight delay. Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.
A similar situation arose earlier with Felix Gaming software. Read more about that here:
https://bitcointalksearch.org/topic/warning-alert-felix-gaming-casino-script-abuse-5385638In short, Felix Gaming admitted that another player had used a script instead of the officially certified client allowing them to change the bet size right in the bonus game. And these bugs are not found by chance - highly trained teams that abuse vulnerabilities in online casinos for huge profits do that. Hopefully, in the present situation, the truth will come out in time as well.
We'd like to remind that the player also threatened LTC Casino, as they admitted themselves. This is another violation of LTC Casino's terms and conditions.
Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices. In addition, we publicly urge other casino operators to pay special attention to Wazdan titles, including previous results, due to a potential vulnerability in their games.
P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.
Hello all Users!
I'm the authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand which were used by LTC Casino. We decided to take a part in this discussion officially, as a user who seems to be LTC Casino representative is trying to accuse our studio of being not professional or delivering a product that contains bugs.
First of all, I would like to tell you that EVERYTHING that is stated here by LTC Casino about our communication and our response to them is not true, or at least not a full truth. This is absolutely unacceptable.
Second, I can assure you, Dear LTC Casino representative, that ALL OUR GAMES are fully tested and certified by an independent and authorized game laboratory, and we have full evidence of it, so suggesting that any of our in-game features are causing bugs in our games are absolutely groundless and seems to be even a bit funny, as looks like you didn't even check the fact that since 3 years all our games are containing these features, and according to you, it is only your casino which was affected by these bugs. Game testing and certification were made way before the event had a place, and these features were in our games before your company and casino were even formed. So please next time rethink twice your accusation before posting it public, as it looks way out of the reality now and works against you.
Our games are used by hundreds of thousands of players every day, with millions of game rounds being played every hour and we haven't been notified by any other casino that they have any troubles with our games. It is maybe a class and quality of the casinos, they are not running only to get money out of players but also to let them win, as this is what slot gaming is all about. In your case, looks like you are looking for every reason to avoid payout to the player and you decided to find us guilty. It is absolutely unacceptable, and we will of course prepare proper legal steps, about which we already informed you officially.
To make things even more interesting, the game which you accuse to be broken, POWER OF GODS: HADES was nominated by other casinos, so your competitors, to the very prestigious SBC CasinoBeats Developer Awards, which seems to be very unlikely if it was having bugs inside? Hundreds of players are winning huge wins on our games every day, and it is only LTC Casino that finds it problematic. For you casino is only about losing players, is that right?
And now, for the end, a few facts:
- probability in slot games doesn't mean that an event is impossible to happen more often than on "average" - it is a basic fact of maths. Do you think, that when during a toss of a coin, it is impossible to get ten "heads" in a row, just because the probability of it is low?
- we answered all your questions, and we ASSURED you, that after the check of the gameplay everything was absolutely ok with it.
- is there any point in our games T&C or in your casino T&C which makes forbidden for the player to play long game sessions on one game? Is it a crime, is it an abuse of T&C or is it just one of your abusive practices to avoid the payout of money which were won?
- your casino doesn't have any gaming license and is not providing even the name of the owner company or any address of it. Seems a bit scam, isn't it?
TO SUM things for all the players: all stated here by LTC Casino representative accusations, that Wazdan brand is, in any case, a responsible for this situation are not true and most probably an attempt to avoid a payout to the player. We are not responsible for it and we are very sorry to see such practices in our industry. We are also encouraging all players from this forum to find our games on different brands than LTC Casino and we are happy that this "product which is pretending to be a casino" is not offering our games anymore. As for the decision, if to be a client of LTC or not, we leave with all reader's decision, not like LTC Casino who is urging other casinos to avoid our product. I believe that the simple fact that our games are used and nominated for many industry awards by other casinos' representatives and players, and LTC Casino is being blacklisted for fraud on players' wins on many sites speaks for itself. Looks like our companies have absolutely different views about fair gaming and responsible gambling issues. Let us stay with our practices and we will ask players which way they would like to follow.
You can judge for yourselves.
