my withdrawal is taking ages , been waiting for over 10 hours so jumped to live chat as you told me to do previously and no one responded it seems that it isn't always available like you said before
also lines for tomorrow horse racing isn't added yet , so I'm assuming that's because no one checked the site yet since you don't use an odds provider
please be more available in the site and here in the forums
Edit : just got an email from support saying it may take up to 12 hours , so guess I should get it soon
You popped in and out of live chat in less than a minute. We try and attend to all live chats as quickly as possible but sometimes we have several punters chatting. I'm sorry if we didn't attend to you as quickly as you expected, but we don't play favorites, we attend to all punters in the order they come in to chat.
Your withdrawal has been processed.
EDIT: In relation to your comment on "be more available on the site" I just reviewed your chat history, you have had 11 interactions and you average response time has been around 1 minute. There has been 2 occasions where you have left the chat in less than a minute and our support team has created a ticket for you in less that half of an hour. I'm sure that this far exceeds your expectations of other bitcoin books that only have email support.
thank you for responding , no I didn't say that this has happened with me before but I stayed in live chat for around 5 minutes and assumed that no one is there ( in other sites that have live support they either respond immediately or they don't which means no one is available )
the reason I didn't stay longer is that for some reason your live chat doesn't work for people in Syria , so everytime I need to contact you I have to turn on VPN and change my country ( which means I need to close around 15 other bookies that I'm using so they don't find my IP changing as a suspicious act )
is it a problem with the service that offers your live support ?