Topic: mBit Casino | 24/7 Live Dealers, 250+ Games and growing, Chat Support, Licensed - page 2. (Read 15288 times)

Hey Everyone,

Let me start off by saying that the issue with Lucky7BTC was taken care of last week, and the player was paid out in full. Danielle, who was in charge of this matter, is one of our newer live chat members and we have let her know about this situation so it doesn't happen again.

As for hodeatama, it is standard procedure for us (and many other online casinos) to request KYC on players who appear to be using multiple accounts, which was the case with this player.

Thanks,
mBit Casino

Oh I don't know I have no problems with getting paid.

What I have an issue with is the fact they've changed the VIP and bonus system around greatly.  After providing the monthly tournaments for slots and table.  They have made some major changes to there VIP system.

1) Freebies are no longer technically free.  You have to redeem you comp points, which I just recently found out are very expensive to get.  To get a match bonus, free spins, or free chip.  So I did the math just to get a 0.005 BTC free chip with a 20 times roll over.  You have to wager at least 3.4 BTC to get that free chip.

2) The comp system is really pricey if you ask me, you only get 3 comp points per 100 mBTC you wager.  Yeah you read that right, 3 whopping comp points.

I get some folks asked for match bonuses and freebies more than others.  Yet at that same exact point if the bonus system was meant to be spread more evenly.  What's to cause folks to say no from time to time.  No you've already gotten 5 free spin bonuses this month.  We have to save some for other players.  I honestly think it's a fairly simple concept really.

Like I stated getting paid isn't my issue, plus I do get 1 more perk.  I just wish they wouldn't go about acting like getting a freebie from time to time is a huge chore for them.  If they don't want to give them out, then maybe they can be like other casinos and put there promotional budget on better things.

They pull out KYC on almost any winning player and they accuses them of cheating, multi-accounting etc.
Thats how they operate since launch.

so my friend logged yesterday from my ip and my macbook (for first time), he has his account for second month, logged for first time from my IP, deposit 0.02btc, played few games, lost... then i logged in, deposit 0.05, won 0.1 and at withdrawn got banned...
so they didnt provide any infos, said only im using multiple accounts, the last what they wrote

"I am afraid I am unable to provide you with any more answers on this matter as I already explained above multiple times why we are requesting these documents. If you are sure that you have only one account, then no need to worry about sending the documents. We have to follow the terms as well as you have to. "

Hello,
today after won 0.1 bitcoin, i received an email from Johanna with secutiry review, they want me my documents to be uploaded or they delete my account...
used only bitcoins... why do i need to upload my docs? for secutiry reasons i dont want to do this, she wrote:

"This is standard procedure of our casino and any other casino out there. Feel free to email [email protected]"
and
"I understand. Please do read the terms and conditions of other bitcoin casinos. Regardless of the payment method, you are suspected of breaching our terms"



so guys in any moment, they can block your account and say "you are suspected of breaching terms, upload your documents"...

How does your licensor Antillephone N.V. regulate you and where are these regulatory requirements stated?

From the look of it, it seems this has also joined the bandwagon of sites that uses ToS instead of regulating would rather prefer use it for exploitation but little did they know that reputation have a spiral effect and most especially they have not stayed too long in the atmosphere of bitcoin for several people to vouched for them. What they successfully do is that they start the begining of the end of their investment.

This site has been down for many months, maybe no more active offers.

Your site is down! how can I sign up for cashback at this great casino?

Yeah, I believe they now enforcing the limit so that people didn't unwittingly violate it and have all their money taken (although AFAIK they never returned the money they unfairly took)

did bitstarz ever get their software fixed to limit bet sizes in the games?

This doesn't seem fair at all.  It's not listed on their ToS, but on a separate page (bonuses terms) and under the (wrong) section called "free spins".

If you accept a bet, you should honor it. I think it is completely and utterly unethical to accept a bet which would result in someone losing all their money for a ToS violation. If you can't write an if statement to enforce your own limits, then frankly you should not be running a casino. Or at the very least, do the fair thing and run a cron job that reverts all bets (wins or loses) that were above the max bet limit (so it doesn't benefit or harm players). Just voiding someone's entire account is totally unreasonable.


Unless mBit Casino disputes these facts, or can explain how having people accidentally violate the ToS so you can take their money isn't insanely predatory, I intend to leave negative trust as I did on bitstarz for the same nonsense.

Relax, they are fully regulated!  

STAY AWAY!!! MBIT voided my winnings stating I bet over .025 btc max bet rule. I tried to explain to CS agent Danielle that the terms states .025 is for FREE SPIN bonuses and NOT deposit bonuses as seen here.

Bonus Terms & Conditions
Free Spins

1. Bonus Redemption: Make a minimum deposit of 50 mBTC and the free spins bonus will be added automatically.

If your bonus is not applied automatically, please contact us via live support. One bonus per person, per account, per IP address is allowed. Players may not create duplicate accounts.

2. Free spins bonus advertised in this promotion will be added in installments of 25 free spins every day starting from the next day after your first deposit until all the advertised free spins are granted. Free spins bonus will expire if not activated within 24 hours after it has been credited. Any expired bonus can't be re-activated or added back to players account.

2.a. Players who are making ten (10) or more deposits when there is a bonus available will risk having their winnings from the bonus confiscated and being left with the initial deposited amount of the bonus in question. Players who make 10 deposits in a row to the casino and trigger a bonus on all of those will risk forfeiting any winnings stemming from the bonus.

A minimum of one (1) bonus-free deposit must be made before a player can attempt to make 5 consecutive withdrawals with money stemming from a bonus/promotion. The amount of the bonus-free deposit has a minimum equating to the average amount of the previous deposits where a bonus was unlocked.

3. Players will receive free spins that can be completed in the following games: Boomanji and Fruit Zen

4. Deposits can only be made in Bitcoin.

5. The freespins win must be wagered 40 times to meet the wager requirements for withdrawal.

In other words, your wager must be 40x your earnings from the free spins themselves. If you win 1 mBTC during your 100 free spins, you must wager 40 mBTC after this point to be eligible for withdrawal..

6. Player can request a withdrawal of their deposited amount prior to meeting the wagering requirements. However, the bonus amount and winnings will be forfeited as a result. Please note that while playing with a bonus, the real money balance gets exhausted first.

7. All deposit and free spin bonuses will expire after 14 days.

7.a. Upon the expiry of the bonus, all bonus funds and related winnings will be forfeited

8. When betting, placed bets are deducted from the player’s real money balance. However, if no real money balance is available, the bet placed will be deducted from the player’s bonus balance.

9. Until the play through requirements have been met, the maximum bet that can be placed is 0.025 BTC. This includes double up wagers after the game round has been completed. For example: wagering winnings from X game round on red/black.

10. Please request your bonus by contacting live chat or email right before making your deposit, or right after, but before playing with the deposit.

11. Only one bonus can be claimed at a time. Deposit related bonuses cannot be "stacked". mBit management reserve the right to void any bonuses and/or winnings obtained by fraudulent behaviour.

12. Free spins or bonus rounds gained while playing with bonus money should not be played after bonus is wagered, lost or forfeited.

Deposit Bonuses

1. Unless specified otherwise, deposit bonuses are not offered automatically, but upon request. A player needs to contact the casino using the Live Chat system (“Claim Your Bonus Here” button, on the lower right side of the page), or by creating a support ticket (“Leave an Inquiry Here” button, on the lower right side of the page) if the Live Chat operators are offline, and request the deposit bonus.

2. Deposit bonuses need to be claimed right after making a deposit, but BEFORE placing any bet. If a player fails to meet this requirement, he may not be eligible for said bonus.

3. When no Live Chat operators are online, bonus requests are honored based on the timestamps. This means that a player will still be eligible for the deposit bonus, even if his balance is no longer live at the time the request is processed, if he made the request in accordance with our rules (after making a deposit, but prior to playing).

4. Any bonus and winnings will be forfeited if a player has an active bonus and moves after winning from low weighted games like table games, to high weighted games like slots (or first bets high and then low with a stake not in proportion to the balance) for the sole purpose of completing wagering requirements. This will be judged at the sole discretion of the casino after reviewing the gameplay. This type of activity may lead to permanent closure of the account and will also lead to a permanent exclusion of our VIP program where all credited points are forfeited.


Wagering Requirements

1. Winnings from any casino bonus will become a part of the real money balance only after having wagered the value of the bonus 35 times. For example: If a player received 10 mBTC bonus he will need to wager 350 mBTC before any winnings and the bonus will become part of the real money balance.

2. Before being able to make a withdrawal players must wager the bonus amount a minimum of 35 times, unless otherwise stated in the promotional material.

She apparently can't read or don't understand the very terms on their own casino website.

What`s the average payout of your slot games?

There are also many scam accsations, this site is rogue and suspicious now, don't bet here.

@mbit could you comment on the accusations on this thread and also another thread in the scam accusations.
https://bitcointalksearch.org/topic/mbitcasino-scam-httpswwwmbitcasinocom-1621481

They banned my account right before bonus for bes to be completed tomorrow.

Fucking scammers,
Guys stay away from this casino

This is damn scam, win chances is like 10 to 90 percent, dont fall in to this money smahsers casino, stay away from it.

Anyone has opinion about their limits in sportsbook site? So far i used cloudbet (limits ok for me, average bet 0.5btc) but seen  that mbit sportsbook has almost all soccer games either pregame or live.

Also, since i don't care to send documents for verification, anyone know is neteller is available option for deposit/withdrawal in mbit casino? Seen they have neteller/skrill as a deposit option but when you click at deposit you only see bitcoin deposit option