Hi there elbill,
Thank you for sharing your experience at our casino. Players always have the choice with us to either claim their first deposit + reload bonuses or not to. These bonuses are added almost instantly, which means a new depositor gets to play with more than double their bankroll, where up to 1 BTC is added to the player's account.
Bonuses are meant to be played with and played through as a personal challenge to the player, and not so much as a free money bonus that is easy to withdraw. We are happy to report that many players do in fact clear their initial deposit bonus and following reload bonuses frequently.
Please be aware that your rollover simply wasn't complete the moment you requested a withdrawal. I see you were able to complete a 9.4 BTC rollover while we require a turnover over 35x your bonus (regardless of if you win or lose). To read more about the specific requirements, please check our bonus terms and conditions here: https://www.mbitcasino.com/bonus-terms-and-conditions.
We apologise for not providing you with the gaming experience you hoped for in our casino. We do our best to continuously 'up our game' and for that reason all of your feedback (positive as well as negative) is highly appreciated.
Feel free to contact our support through e-mail or live chat at any time if you require any further assistance.
I'm not new here and have played in most bitcoin casinos / dice games. About your casino: Considering that the real rollover in most games is 350 times the bonus, obviously nobody can expect withdraw it, and I did not expected.
I did not try to withdraw the bonus (remained more than twice the bonus amount in my account) and in your terms and conditions are not specified that "can not withdraw anything".
Therefore if deposit there, the only option to recover your money or winnigs is play 35 times in unfair slots, or 350 times in the rest of unfair games (No Provably Fair games).
The live games are not rigged (like the rest), and obviously do not count for rollover. You really believes that this is honest with your customers?
Hi elbill,
All of our terms and conditions are clearly stated. Of course, none of our games are "rigged" as you are claiming and there is no inherent difference between live roulette and traditional roulette games at mBit Casino.
Our terms exist to allow depositing players to both use and clear their bonuses, but bonuses are not created with the intent of giving away entirely free money to players without a fair amount of gameplay. Our goal is to generate quality players, and all of our players who deposit real money our afforded plenty of opportunity to clear their bonuses. As mentioned, the terms are outlined above, and we will always honor them.
If you would like to provide examples of any comparable bitcoin casinos with different terms that you find more favorable, we are always willing to listen. Thanks.