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Topic: mBit Casino | 24/7 Live Dealers, 250+ Games and growing, Chat Support, Licensed - page 3. (Read 15288 times)

full member
Activity: 226
Merit: 100
I registered on this casino today to claim no deposit bonus code which was invalid instead of no deposit bonus they credited my account with 25 free spins on Fruit Zen.
I won 0.014 and had to wager 0.6 to request withdraw, I had 0.11 left after completing wagering requirement and requested withdraw.
Instead of withdraw confirmation email they have sent me email where they request my personal documents such as passport, electricity bill and IP address to verify my account.
After talking with their customer support they have said I am not suspected of having multiple accounts and KYC is usual procedure for BTC withdrawals.

I recommend you to not play there since they are not anonymous casino and if you win they will request you to go through KYC verification procedure even for 1mBTC.

I closed my account there and wont play again.
member
Activity: 66
Merit: 10
Casino looks great but they have really big problems with it at least for now. I'm not sure if I were just having bad timing or something because their site tells me that they are under maintenance..even live support tells its over and everything should work.

Well, made my first deposit, got first time bonus (which is bad because you have to wager it billion times...) anyways, im used to that from normal casinos..

They have a lot games, even "good" ones from big game developers.

When i started to search their games i figured that maybe 5% of all games works for me. I started play yesterday. Site tells me they are under maintenance, support tells they are not. Some games work (shitty ones) others not.

Continued playing today because i was wondering if they really are under maintenance, but exactly same situation, only 5% of all games work... and overall everything is slow.

Bad experience for me, wont deposit again. Interested of if they were really having problems with site or was it normal...


legendary
Activity: 910
Merit: 1000
Very professional and fun site.  I just hope people don't get fooled by the deposit bonus.  I deposited 400mbits and got a 440mbit bonus but I need to wager 14,000 mbits before I can make a withdraw.  Everybody will lose before you hit that point.  But I understand you can't just let people sign up and withdraw.

I wanted to bet on the Superbowl so I had to forfeit the bonus because you can only bet real money not bonus money.  But even then it wouldn't let me bet saying the odds have changed bet not placed.  Support just said try again later.  But after 30 min still cannot place bet.
legendary
Activity: 1694
Merit: 1005
Betting Championship betking.io/sports-leaderboard
Hello, is your roulette provably fair? Also about the french roulette, which is the rule that is used, is it the "en prison" or the "la partage" rule.
I would also like to know if you have french roulette on your live casino feature.

Thanks
member
Activity: 70
Merit: 10
Live dealers, I never thought btc gambling would come this far Smiley
hero member
Activity: 2436
Merit: 503
Cryptocasino.com
BE WARNED -> SCAM SITE <-

Do you have any proofs of what you are saying about this site? Or maybe you have a bad experience in this site?

Yes I have proofs.. they have taken money with any kind of excuse ( that was not becouse of playing - they have taken it).
legendary
Activity: 3500
Merit: 1354
BE WARNED -> SCAM SITE <-

Do you have any proofs of what you are saying about this site? Or maybe you have a bad experience in this site?
hero member
Activity: 2436
Merit: 503
Cryptocasino.com
BE WARNED -> SCAM SITE <-

full member
Activity: 204
Merit: 100
i Love your site I will try it out!
adress MBITcasino : 13zTE45b1fAEvG5uiijSHWvcqvwoFuBi6M
username : rianwarcil

thanks before  Wink
newbie
Activity: 3
Merit: 0
Hello, Sorry for not replying earlier. They dealt with it very well and refunded the bonus. I won and was paid. Their support here were excellent and so were their live help.
full member
Activity: 205
Merit: 100
Hi everyone,

We were able to resolve the complaint of this player by reactivating the bonus that expired too early due to a technical glitch. We apologize for the inconvenience caused. Please know that our live chat girls are online 24/7 to assist you at any time.

Roxana
mBit Casino
legendary
Activity: 1134
Merit: 1112
Ok so they said that the bonus expired even though in my account it said that the bonus was valid for 30 days. What they said was this:

So when we first implemented the bonus, the IT team had made a mistake. They put the expiration date as 30 days like they do with all bonuses but we had originally intended it to be just a 48 hour promo. While you may have checked and saw that you had ages left on your bonus, it wasn't intended to last that long and was changed to a shorter expiration date as originally intended

They then said that the email sent was clear that it would only last 48 hours. What the email actually said was: bonus you can claim in the next 48 hours.

They cancelled my bonus after 72 hours so all is unclear here.

I had checked my account just before my money disappeared and I still had the 30 day validity for the bonus

I should have my BTC's returned because an error by your IT department is not my fault.

You're not wrong, if they stated that it was 30 days long originally it is kind of dirty to quickly change it to 48 hours, though you seem to have kind of blurred the line between real BTC and bonus BTC here. They should have at the very least notified you in advance about it.
full member
Activity: 205
Merit: 100
Hi Daniel,

My name is Roxana and I am a Complaint Resolution Specialist at mBit Casino, which means I come in whenever a situation like this occurs. Please think of me not as a casino representative, but as a mediator looking to resolve an issue that is both rightfully frustrating for you, and unprecedented for the casino.
With this in mind, let me assure you of my complete transparency and unbiased direction along this process.

Please allow me 24 hours to carry off an in-depth analysis that will provide me with the necessary insight to develop a solution that will hopefully make up for this unpleasant situation and make you regain your trust in our casino.

Thank you!
newbie
Activity: 3
Merit: 0
Ok so they said that the bonus expired even though in my account it said that the bonus was valid for 30 days. What they said was this:

So when we first implemented the bonus, the IT team had made a mistake. They put the expiration date as 30 days like they do with all bonuses but we had originally intended it to be just a 48 hour promo. While you may have checked and saw that you had ages left on your bonus, it wasn't intended to last that long and was changed to a shorter expiration date as originally intended

They then said that the email sent was clear that it would only last 48 hours. What the email actually said was: bonus you can claim in the next 48 hours.

They cancelled my bonus after 72 hours so all is unclear here.

I had checked my account just before my money disappeared and I still had the 30 day validity for the bonus

I should have my BTC's returned because an error by your IT department is not my fault.
newbie
Activity: 3
Merit: 0
Hello, I was just playing at your casino. I was playing a bonus that u sent me via e-mail. My balance was on around 2.7BTC. All of a sudden my balance is on .7 and it says that I don't have an active bonus anymore. I have been trying to ask live help but I am not getting any reply to my messages. Fortunately you can explain yourself here. Why was my money stolen and now I am getting ignored?Huh If u want my user name u can send me a pm
hero member
Activity: 1299
Merit: 502
Mbit is a great casino... We work we them and offer cashback on losses if signed up through our FREE site

lucky7btc.com
hero member
Activity: 532
Merit: 500
You have eyes but can see Mt. Tai?!
Quote
Terms and Conditions

3.7. If you are eligible for a bonus, that is for example a login bonus or a deposit bonus of 110% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus.

What would the wagering requirements look like for a deposit of say 1 btc?
Here found this on the site's FAQ, hope this helps you.
Quote
Winnings from any casino bonus will become a part of the real money balance only after having wagered the value of the bonus 35 times. For example: If a player received 10 mBTC bonus he will need to wager 350 mBTC before any winnings and the bonus will become part of the real money balance.
legendary
Activity: 2562
Merit: 1441
Quote
Terms and Conditions

3.7. If you are eligible for a bonus, that is for example a login bonus or a deposit bonus of 110% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus.

What would the wagering requirements look like for a deposit of say 1 btc?
full member
Activity: 205
Merit: 100

In our never-ending efforts to continue being the best option for Bitcoin gaming enthusiasts in the world, we’re proud to announce that we’re introducing a sportsbook section to mBit Casino!

Arriving just on time for the 2015 English Premier League season, the new sportsbook comes fully loaded with every major sport including baseball, basketball, American football, combat sports, eSports and everything in between. Already solidified with an unrivaled reputation, the sportsbook represents a milestone of achievement for the online Bitcoin casino. Bettors can visit the sportsbook by going to http://www.mbitcasino.com/sportsbook.


To help you get a feel of just how awesome our sportsbook section is, and to put our money where our mouth is, we’re hosting a contest with a total prize pool of 5 Bitcoins! Just head on to our blog, make your prediction on the Manchester United vs Tottenham Hotspur game on the contest post (http://blog.mbitcasino.com/win-your-share-5-btc/ ) and you’re good to go.

Our sportsbook is designed to be fast, secure and mobile-friendly. We bet you’ll love it!

full member
Activity: 205
Merit: 100
The first Bitcoin casino that comes up with a real workaround not requiring end users to use VPN's to circumvent the NetEnt and quickfire geolocation and MAC address blacklists/blocks to USA players is going to make a fortune.

We're not very sure when (or if) that will happen, as that will put said casino in a grey area. Strictly from a technical point, implementing such solution shouldn't be too hard, but no serious casino is likely to do so as that will put it into a delicate position, from a legal standpoint. 

Did you guys also get the email for UK authorities to stop accepting UK customers or are you guys open for them as of now ?

We are still accepting UK players at this time.
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