Wasn't this settled with them stating that the user had multiple accounts which is against their TOS?
I have not heard of any bad things about this casino yet and am using them right now and am pleased with their customer service thus far.
Hi Lionidas,
This issue was resolved and settled many months ago but has just recently been posted on this thread out of the blue. The user was taking advantage of a bug in our sportsbook software. Even though this was the case, he was still paid out over 7 BTC in winnings.
We take our reputation very seriously, and we currently serve thousands of satisfied players in our casino. We pride ourselves in resolving any and all justified complaints in a timely fashion, and we will continue to do so indefinitely.
On another note - unfortunately, Joksim has been trolling our thread for many months now, and we don't really know why. We suspect he may be trying to spam his signature but we are not sure yet. If you look back, you will see many of his posts here were misinformed and unjustified. I hope this clarifies your question.
Thanks,
mBit Casino
Yes I appreciate this explanation because it does make your reputation as a casino become tarnished if things like this are not resolved and dealt with just like as you can see with C.B's promotional thread here. Their customer support is an utter joke and they do not respond to things that they do not want to resolve thus scaring their reputation to themselves and the business that they represent here.
You are doing a very good job here in following up with your customers and I do hope that it brings you more business with their customers migrating to yours with your exceptional customer support that they obviously do not understand is the core of any business model.
I would recommend your casino to anyone that asks me where to go for a full bitcoin casino experience.