I don't wanna go through hassle for 2 bucks. However, I'd appreciate if you could give clarification on second point here.
Hey. It would be easier for us to check your deposit if you sent us its screenshot from your payment wallet and the hash number in the text format (sometimes it's also called "transaction id" or "trxid"). Thats why i said its better to contact my colleagues directly. You may also send it here if you like.