Well, first of all, you may find a few spam reviews on trust pilot but if the site is trusted the majority of the views will be good ones. Yes i understand that some companies may pay for the positive reviews in trust pilot which is wrong. Anyways if we only check the reviews at Twitter than that also may not reflect the true picture because a company can easily delete the unwanted tweets and replies. I would rather be more interested in this ANN thread and what people say about this site (bitcointalk ANN threads). As most of the reviews here are true and not manipulated.
Sometimes I ignore trustpilot for some reason since we can't get clear feedback since as said it can be bombarded with lot of spams and we don't know if that reviews written came from legitimate people or not. That's why its more interesting to read the review came from this forum since anyone can't manipulate the feedback given to the casino since we can see the real people posting their experiences or what they notice on how a casino perform.
I do agree, trustpilot most of the time as with regards with their reviews on gaming sites seems to be not reliable. So it either be that those who put the review is being paid by the competitor itself or just spamming the website with bogus reviews.
I think every casino has went into this kind of journey and process in the beginning, they are not supposedly to be trusted and there are a lot of regulars gamblers and not so regular members who attack casinos specially in the boom of 2020's. But some of them are still here with us and now they have gain the trust and reputation of the community. So give Metawin some time, competition in the Web3 platform is heating us so it's going to be a good one and see who's going to survived in the next couple of years.