Topic: MinerSource.net and Black Arrow products - CUSTOMER SERVICE WARNING! (Read 11264 times)

I can only hope the FTC, IRS, FBI etc. will deal with these scammers, too bad Black Arrow isn't in the US.

Lot

Jeez yeah.. in that time difficulty shot up and made most of those units only good as heavy loud room heaters.

I placed my order January 27th 2014, it arrived October 3rd 2014. So that's just over 8 months, more in depth times below.

http://www.convertunits.com/dates/from/Jan+27,+2014/to/Oct+3,+2014

Oh so when I was checking into UPS for returning the package I stumbled over the Fraud Filing section. So I have also sent in a complaint about miner hosting LLC to the Internet Crime Complaint Center.

How long did it take for your device to arrive?

Sorry you couldn't refuse it, I've refused my delivery also because I had to pay import tax. I'm so furious about minersource practices, like you I asked several times for a refund. They are required by law to give a refund.

They've now shacked up with Bitmain by the looks of it, check the RMA address with the new "BitmainWarranty" account

https://bitcointalksearch.org/topic/m.9072036

Its no surprise every company that's in bitcoin is doing this, learn from the mistakes, never pre order a miner again with stupid estimated shipping.

This reeks of BFL. Seems like Minersource is mining the shit out of everyone's equipment, cleaning it up then shipping.

Jeez. This is just ridiculous.

So I went out to check the mail after lunch and guess what I found on the doorstop. Big box containing my 3 now useless expensive paper weights. Been asking for a Refund since early May, I am so ticked off.

Dan Murtha is Matt Carson's partner from the get-go. Matt Carson is still around, and together they'll pulling another fast one. The entire outfit is no longer to be trusted.

I am talking about Minersource, SOL = Shit outta luck.

Dan Murtha (co founder) emailed me back when I requested his lawyer info:

No problem, I will have that for you by tomorrow. Also, I would like to point out we didn't buy the company, we bought the domain name. The previous company still exists as far as I know. The lawyers will get you more details about the previous owner/LLC.

Sounds like they are trying to weasel out of likely more then just my order.
I would also like to point out on their website, long after they claim to have "just bought the domain" my order is there and showing as paid.

If that's the case then the previous owners should be tracked, jailed and the money returned to the customers.

Are you talking about Minersource or Blackarrow?

What's SOL?


Let's us know the progress, if you have their lawyers info please forward it.

I tried following up on my order again today (from Nov 2013) for an X1 and after they first said that they couldn't locate my order, then saying they couldn't locate my payment, they now say the previous owner ran off with the money and that I am SOL and take it up with their lawyer. They have yet to send any contact info for said lawyer.
I created a complaint with the BBB and will start one with small claims shortly.

Well I got my official letter from BBB today so now I guess I gotta wait for them to ship my expensive "paper weights," rather than doing the right thing and issuing me a refund :p

I filed a complaint with the BBB and FTC.  Shortly after I filed the complaint I received tracking numbers for shipment of my two X1's.  No compensation was made for gross late arrival as minersource advertised.   I emailed them asking for the advertised compensation and never received a reply.   This has been a complete scam.  It's obvious that someone is holding the miners for the ROI as they were shipped to me days after filing a complaint.  That's far too coincidental in my opinion and should be considered criminal.  Search around, you'll find shipment only happens when official or legal actions are taken.

Hopefully some legal entity will take care of refunding customers their money. At this point I feel being robbed of my $800,- 

I'm thinking they're going down the gurgler

Did anyone got any email communications from Minersource recently, any updates? I would like to get my money back $800 is not something I can easily forget.

Minersource please continue sending refunds in $, Euro's, BTC. Do the right thing and don't steal are money!!

I just noticed one of the above posts mentioning a check being mailed to cover refunds.  I also was promised a check for a different order at about that same time.  I bought 51 of the used Bitfury boards from them.  I opened up five of the boards and all had components missing or damaged.  All three controllers they sent had obvious burned traces with wires soldered on to bypass the damage.  All three controllers smoked up almost instantly when I applied power, making my entire order useless.  It was also missing all of the stand offs that were promised in the item description.  I paid over 5.7 BTC for the order and was able to get a refund of 4.3 BTC.  Due to BTC price fluctuations that left me out about $30-$50 over what I paid, plus the $120 in shipping I spent sending the package back insured.

They are denying my Prospero refund, which was ordered/paid in early November.  I've given up receiving that order and have been asking for a refund for a while now.  From the looks of things it sounds like I will have to file a small claims suit.  I would really appreciate it if anyone that has already filed could share the company/owner information with me.  I want to have the paper work ready to file by the time the ten business day deadline I sent expires.

Thanks!

Chad