Topic: MinerSource.net and Black Arrow products - CUSTOMER SERVICE WARNING! - page 3. (Read 11264 times)

I have ordered from them before, as well, and was perfectly satisfied. I also engaged them in this situation professionally and politely -- in fact, I simply asked for them to credit me what I paid for these so I could buy a device I wasn't going to need to build -- my original offer had me sending them more money to cover the costs of additional shipping.

They gave me some bullshit answer about not being possible because Black Arrow had shipped the miners to them. That has nothing to do with me. I bought from MinerSource, not Black Arrow. MinerSource hasn't shipped me anything. Their smug answers piss me off.

I'm tired of hacks like this spinning up mining gear businesses, taking money from independent miners to get rich quick, then turn into college business students when things go sideways. I'm tired of having companies lie and misrepresent what they're selling.

All they need to do is refund my money. I don't want the X1s they are about to send because it's not what I ordered. They have not shipped them yet, so they have nothing to lose.

It's that simple, but they apparently want to go a different way.

As jimmothy so correctly points out, if it hasn't shipped, under US consumer protection laws, I can request a refund.

They don't need to do it, but the law is on my side--not theirs. There's also a reasonable expectation that the product would be received "as advertised", which they aren't. They're being sent piecemeal, so even if they sent me my units tomorrow, they aren't complete -- no display -- no timeline on displays -- and shipping them only "upon request".

The X1 was a consumer miner -- consumer technology products do not require assembly. Would you be happy if Apple told you that your new iPhone was coming without a screen? You could get one, but you'd have to attach it, and they have no idea when... It will still ring, but you won't be able to see who's calling. Would you have plunked down $$ for that? I wouldn't have -- and that's what I based my purchase on. They haven't made their plan for addressing this clear until just a week ago. The lack of progress on this feature, despite months of "updates" that they would be included in the final version, that right there, is enough to warrant a refund. Now that they're about to ship, it's clear they will be a "do-it-yourself" addition.


As for suing them, I'm not sure if you're a US citizen, but let me explain to you how small claims courts work here. All that's required is for a plaintiff to file a claim with the court describing the cause for action against the defendant and defining the damages that are to be recovered (my order cost, in this case).

The process after that can vary, depending on the jurisdiction, but in Colorado, the claim will be received by the court. They'll review it and will set a trial date. They'll then serve them with notice -- this will be at least 15 days before the trial. The notice can be served by certified mail. So far, I've done nothing but explain my case to the court.

Now for cost -- and I'll paste directly from the CO/SCC rules, so you don't think I'm making things up, since this is usually the magic in small claims cases:
"Rule 507. Responses and Defenses: Each defendant shall file a written and signed response on or before the trial date. At the time of filing the response or appearing, whichever occurs first, each defendant shall pay the docket fee prescribed by law."

The costs of this type of preceding are, by law, covered by the defendant (MinerSource). So they'll need to take their checkbook to court just to answer the claim. Also, in cases when distance is an issue for plaintiffs (as is the case for me), the courts can provide an appointee to represent the plaintiffs action. So I don't even need to fly to Colorado to fight with them.


It won't.

+1  I got my refund back in Feb.I feel for you,but you shouldn't have waited so long........no one should have  

Good luck in getting your investment back  

I've bought S1's & little Gridseeds from minersource & have had a great experience!!!

It is probably the best course of action to simply open a small-claims filing if you have x1s or even one x3.

This proccess is pretty straight-forward and not costly at all, and you should pretty much receive a default judgement as it is obvious that you are allowed to cancel your order until shipment.
This is especially true if you already tried to get a refund say 2 weeks ago.

Minersource receiving their X1/X3s obviously does NOT constitute shipment, as it would mean any dealer who has the bought item in their warehouse would not have to refund you, even if you buy on a Sunday
(where it is impossible he started shipping...)

I hope when i recevie X1, its can hash enough for paying power cost its used

I don't know dude. July 6 is kind of late to be asking for a refund. Most of the problems with the X-1 and X-3 are a result of the incompetence of Blackarrow not Minersource. They promised delivery in February not April but have stalled until July to deliver.

I made a purchase of an X-3 and I make a bad choice. I made a mistake but I am looking at ways to salvage a bad situation. Asking for a refund at this point is next to impossible. Do I want to take them to court to fight it out? Not worth my time or the expense.   I could have asked for a refund from Blackarrow in February when they were late but instead I took a chance that they would deliver in March/April.  It is now July and still no X-3. We learn from our mistakes and move on.

I'm being given the same excuse for why I cannot get a refund for my order of a single x1.

It's sad that those of us who waited with a glimmer of hope that the final compensation would be somewhat reasonable are now getting fucked the most.

And for those wondering, yes it is illegal to deny customer  refunds before shipping.

http://www.business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

I also asked for 8 minion chips in exchange for my $370 order so I can buy 2 technobit miners but they are firm on providing only 6 and forcing us to either sell 2 or buy 2 extra chips.

If the chips cost ~$10 to produce each one then why are we being charged $60-100? I thought this first batch was "non-profit"?

BA, why don't you understand that if you want to survive this mess, you need to make sure your customers survive.

When you fuck us all over with such lousy, half assed compensation, you guarantee that you will never see any of our business again. Not mine at least.

To anyone currently awaiting their Black Arrow products -- especially if you bought from minersource.net -- BEWARE!

I have taken issue with the fact that the X1s are being delivered nearly 3-months late AND not as advertised when the majority of us placed our orders. Rather than being treated with respect, I have been banned from their Facebook page and they are denying all requests for refund via their "customer support".

First, anyone still waiting on an X1 should know that this product is worthless now -- it was a marginal investment, at best, HAD THEY DELIVERED IN APRIL, but the subsequent near 3-month delay has relegated these miners to the dustbin before we even receive them. There are competitive products ALREADY shipping that offer nearly 5x the hashrate for the about $200 more than the X1 preorders cost (Bitmain S3 @ 480GHS for about $475 direct from Bitmain https://bitmaintech.com/productDetail.htm?pid=00020140704023505485N5SxDMkW0693).

In addition, the X1 was sold as a CONSUMER MINING DEVICE - meaning little, to no technical expertise was to be needed to run it - instead, they're now sending them out without any display, stating that they'll be available "in the near future". Minersource.net has posted directions for installing the "phantom displays", but this seems to directly counter the advertisments that this miner would be a "consumer device" -- anyone know any non-technical people that want to install a display...?? Me neither.

My customer service experience started on July 6th, when I contacted them via the support link on their site (https://minersource.zendesk.com/account/dropboxes/20165074). I respectfully informed them that I was no longer interested in receiving the X1, based on my points above, and I outlined a simple solution, which included either credit towards miners I wanted and could actually use, or a refund on the X1s. I have 2 X1s on order with them, so they have in excess of $750 from me.

I waited 2 days for an answer (despite their stated response time being 24 hours) before I called them at 1-844-646-3777. I was told that the person that deals with these types of requests had been on vacation and would respond the following day.

The next day, I did receive a response from them, which stated that I was S.O.L.. In that response, they said: "...now that black arrow has commenced shipping and our first bulk shipment is on its way, we will not be offering any more refunds or store credit until shipment of all outstanding orders is completed..."

Since they said their bulk order was "on the way", I didn't see any sense in them not being able to cancel my order. It's not like they had them boxed up and ready to come to me. I responded:"I disagree with this, especially since you haven't even received the product yet. It'd be one thing if they were in your shipping department being put into a box, this week; however, since that's not the case, I don't see any challenge in simply cancelling my order and refunding my money -- especially when we both know that the product you're about to send me isn't the product I bought."

I then received this in response: "We have already received a shipment of X1s, this will be our 2nd shipment. Let us know if you have any other questions."

So, I'm not sure whether they have, or have not received the miners, yet. Seeing that Black Arrow is still posting shipping pictures, and MinerSource's own blog posts confirmed the miners were set to ship to them on Saturday, 7/5, and they come from China -- I'm suspecting they still don't have them, but I have nothing but my own suspicions to base this on...

Either way, since I haven't been able to get any satisfaction from them via their support channel, I decided to inform other MinerSource customers to my concerns on their Facebook page; however, they promptly censured my comments and have now banned my Facebook account from further comments.

What are you hiding, MinerSource? Are you trying to deliberately keep your customers in the dark? Do you find it easier to silence unsatisfied customers, rather than, I dunno'... satisfying them??

I find this situation very troubling, as the Bitcoin community does not need another unscrupulous vendor making quick money by peddling vaporware for lying asic manufacturers. The entire X1 product has turned out to be a bomb -- it's not "consumer friendly" -- it's not on time -- and MinerSource is not doing anything except offering to recognize Black Arrow's "compensation plan" -- which is nothing but some discounts on the missing pieces, and additional machines of the same type.

What kind of solution is that?  "Hey, our machines aren't coming, so to compensate you, we'll sell you more for a little less..." wtf?

So, since MinerSource has become nasty and has turned against me -- I have re-requested a full and complete refund for the 2 X1s I have on order.  I am taking the following action to ensure they are compelled to act within the requirements of an ethical and law-abiding company -- all of which I've informed them I was going to do:

1. opening this topic on bitcointalk.org in order to inform the bitcoin community, and to keep my dealings with them transparent
2. file a complaint with the Denver/Boulder Colorado Better Business Bureau (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started)
3. file a complaint with the Colorado Attorney General's office (https://www.coloradoattorneygeneral.gov/complaint)

Finally, absent of a complete refund, I will be filing a small claims case within their district in the State of Colorado -- Colorado recognizes amounts up to $7,500.00 as "small claims". If you're in the same boat and they won't work with you, the forms and instructions are here: (http://www.courts.state.co.us/Forms/SubCategory.cfm?Category=Small)

Ok. So I've shared my story and am warning ALL OTHERS to beware of MinerSource.net -- if the product you buy from them does not materialize, my experience has shown that they will take no satisfactory action to remedy the cause.

I will update this post as things progress -- we'll see if they do the right thing for me, or the tens? hundreds? thousands? of other customers that are still awaiting their VERY LATE and VERY INCOMPLETE Black Arrow products.