Topic: ModiHost - next step in the evolution of the hospitality Industry - page 28. (Read 6459 times)

Each client himself gives approval for the collection and use of personal data, so it makes no sense to hide something

This project should not work with Booking, as it will completely replace the need for resources such as Booking.

Do you know exactly what artificial intelligence is?

This has nothing to do with surveillance or espionage.

That is, the assistant will replace the employee and in the end it will be possible to conduct a dialogue? Or how will this ultimately work?

This is a good project as an initiative. It seems that the proposed service will really partially facilitate the hotel staff, but will insignificantly increase profits. Do you have calculations or the results of real-life research on the effectiveness of your service?

There is no need to exaggerate; it is better to face the facts.
When you read ‘reduce the staff,'  it does not mean ‘cut the workforce till there is one front desk manager left.'
Using AI does not mean firing all the stuff.

We are offering to reduce the load, especially on repetitive tasks and questions. Imagine how many times a day a front desk manager has to answer the same questions by phone and in person. How many times have you seen the FD manager answering other guests calls, while he couldn't pay attention to you? It happens every day in every hotel.
In this situation, even if 15% of guests use chatbots or Watson Personal Assistant to answer repetitive questions, this will balance out the workload and let the FD manager help you in person,  give meaningful advice, and help with other questions you may have. Front desk managers, receptionists, and concierges are especially busy during check-in and check-out times. This is where our platform will help a lot.


The booking.com support will be included in Modihost

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Meet the world's first artificial intelligence personal voice assistant in the hospitality industry – IBM Watson!

Our experts chose IBM Watson Assistant as a dialogue voice interface, which is designed to facilitate the interaction of the client with ModiHost system.

Watson is a feature-rich personal assistant that is always available. Proven and reliable, the assistant will understand the needs of each client, as well as take into account the habits, preferences and personal qualities of the client based on the data collected and stored on ModiHost. This data includes an in-depth analysis of the client's profile, his previous visits, his current mood and plans in ModiHost system. Besides, the system can use data and information resources that the client provides access to (for example, Google calendar, Facebook account, etc.).

IBM Watson Assistant will also help to improve the quality of service for each customer by asking for their opinion on the services provided in real-time. This maximizes CSI (customer satisfaction index) data, thereby increasing service revenue by up to 25%. Also, it will help to produce an up-to-date analysis of changes in the quality of service provided by hotel departments and specific employees.
Watson will support 13 languages: English, German, Arabic, Italian, Chinese simplified, Japanese, Chinese traditional, Korean, Czech, Portuguese, Dutch, Spanish, French.

For more information about IBM Watson Assistant, please visit: https://www.ibm.com/us-en/marketplace/watson-assistant-for-hospitality

What kind of individual approach do you mean? Is there any special service for your customers?

Many people are afraid that AI will observe them. That is why cryptocurrencies with their anonymity have become so popular. Not all people want someone else to know their habits.

Hope this works for most people. It would be nice to consider the fact that there are people who may suspect that something is wrong or something like that. Perhaps for some customers it makes sense to pretend that you do not know about their preferences.

I wonder if this project will work with Booking.com or similar sites. Its can be bonus for hotels.

The hotel chain can have dozens of employees. Up to 10 people can work on hotel chain marketing alone.

ModiHost analyzes all customers and boosts sales with artificial intelligence.

How was a 25% increase in sales calculated?

I think that this is only theoretical data and in fact it could be different

The effectiveness of AI has not yet been proven in the hotel industry.
It is necessary to test the platform in real conditions to identify all the benefits of using AI

If you check the geolocation location of users, then only users located in the hotel will be able to leave a review about the hotel. This will protect the platform from fake reviews

Why do you think that the profitability of the hotel industry is low?

ModiHost streamlines processes and boosts sales

Interesting enough idea and project. At hotels, profitability is quite small, and innovations would help them.

Are you seriously? Will the software be reduced by one manager? But hardly. I do not think that this service was created to reduce staff.

And anyway, what are these double posts? It looks like the bot is working

Very strange question. This is how to compare a low-power car with a Bentley.

If you can get maximum comfort using AI, why do you have to give it up?

It may be worthwhile to provide feedback only to users who confirm the purchase of a hotel room. This will contribute to fair reviews.

In this case, artificial intelligence is used very effectively and gives a 25% increase in sales.


This reduces the need for a large number of staff