Topic: ModiHost - next step in the evolution of the hospitality Industry - page 31. (Read 6470 times)

Your proposed hotel service optimization may be similar to Google AI or Yandex AI, which determines the user's preferences for the provision of contextual advertising.
Such a system can be created, for example, for regular purchases or treatment. I wonder how quickly the improvement of services using AI will be extended to other human activities?

Is there any kind of bounty campaign now?

What is wrong with today's hotel management systems?

The development of the hotel depends on how it manages to succeed in performing three vital functions:
- customer satisfaction;
- developing and maintaining customer and staff loyalty;
- the efficiency of long-term and short-term operations.

The currently available HMS software provides tools for managing hotel processes and analyzing hotel performance. However, these tools do not solve issues related to the attitude of hotel staff to guests – they provide only reports, but not solutions.
Lack of analysis customer's preferences and behaviour, as well as difficulties such as language and other barriers, hotels miss many opportunities. Hoteliers cannot provide their customers with all the services they need.

ModiHost management system uses artificial intelligence in its work, which can take over the implementation of most routine processes, optimize costs and bring the hotel business to a new level — more information about ModiHost-on our website https://modihost.io/

The idea of your project is really very great. But what is about security of personal data. You will have different personal data of users. How do you plan to provide security?

Dear community members, especially PlayInfinity, Milamol, cybitmedia, trombocoin, upline.

The team would like to emphasize again that Modihost is a hotel management system. It takes care of the customer while he is at the hotel.
We will not compete with booking.com in terms of userbase or prices attractiveness. Modihost will support booking.com as one of the booking engines available to hoteliers.

The main advantage of Modihost is to work in two directions. To make the premise management more straightforward and to give the guest a new level of experience.

Hotelier gets automation of the routine processes in hotel and optimization of the repetitive tasks, so the hotel staff are freed from
endless calls with the same questions. This allows for increasing the level of service for the guests.

Hotel guests get personalized experience.

What is kind of experience is that? Let us discuss some advantages of it.

1. Modihost streamlines and smoothes check-in and check out processes, giving the options to check via the app without the need to report to the reception.
A smartphone or smartwatches could be used as a key to the door.

2. We assume that the customer opts in to use his data. Modihost is able to source this data from a social profile, previous stays, from a  poll with customers preferences, etc. Modihost, using a bunch of AI technologies will be able to predict customer needs and to offer relevant services. It might be a glass of wine for the wine lover, a personal discount to the spa procedure or an offer to book a table at the nearest steak house. Hotel data is a valuable source of information. If this information is processed and understood correctly - it could be a beneficial source of upsales for the hoteliers. Upsales directly influence on RevPar and net profit in a positive way.

3. Modihost remembers all the client information; it hints the hotel staff with advice when the manager talks to the guest.
4. In-room dining. All client's preferences are known in advance. Allergy information, type of preferred food, cuisine, drinks preferences. Did the guest like yesterday's dinner? He can ask a chatbot to repeat it or ask what other options with the same cuisine are available.

5. Modihost works well for any traveller.

-Business travellers will enjoy hassle-free check-in and check out process, offers to use hotel's facilities at a discounted rate,
transfers, recommendations of the local events, etc.
-Family travellers will find it helpful when it comes to entertaining kids, with a variety of option both in premise and at closest vicinity
-Honeymooners will be treated with all possible options, which go beyond a welcome bouquet and a bottle of champagne. Just think of
complimentary SPA procedures for two or a discounted transfer to local activities, etc.

Hotelier could think of the Modihost as an upgrade to the existing hotel infrastructure without capital investments.

6. Modihost will use bots to speak to the customer. It could be a smart speaker, in-app conversations, chatbots. Using Watson Personal Assistant by IBM the Modihost can talk to the customer in the native language. In 13 different languages indeed. It removes language barriers for those overseas travellers; it understands the tone of the conversation.

We ask you to wait for the whitepaper release to read the full information about the platform.



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How can ModiHost platform take the hospitality business to the next level?

ModiHost solution combines all the advantages of blockchain technology. It multiplies them with unique artificial intelligence capabilities that allow to meet all the needs of customers and take on most of the routine operations.

HMS artificial intelligence system by ModiHost will collect details about customer behaviour during their stay, compare them to more information about the past hotel visits and analyse their preferences. HMS modules that will interact with customers are customer-centric and put customer satisfaction first. Customers will be able to choose how to use the hotel services and how to communicate with the hotel: via messages, chat, phone or voice control.

Artificial intelligence will be able to provide the client with what he needs in a matter of minutes! More facts about ModiHost-on the website https://modihost.io.

Artificial intelligence will be synchronized with the user database. Thanks to this, the data will be instantly processed and the bot will offer the best options for customers.

The description says that customer data will be confidential. How will AI work with customer history data? Will the customer provide information on the history of orders and purchases or will this happen automatically?

What do you have in mind?

I do not know how many companies are really using artificial intelligence and it is working good. Artificial intelligence is a very new technology and I cannot understand how it can help in booking appartment.

ModiHost is testing breakthrough technologies, so I don’t think they can quickly set up a bot with artificial intelligence.

I think that the potential of ModiHost will be revealed in 2-3 years

Moreover, ModiHost will be available only for subscription and will not need to buy it for a large amount.

This will allow hoteliers to test the ModiHost platform at no cost.

The main advantage of Booking.com is a big choice of different hotels with different conditions and prices. Users have a very big choice of apartments for booking.

Regardless of how convenient the service is, it will take a lot of money and time to capture at least a fraction of the percentage of this market from such a giant as Booking.com.

Now hotel owners have a big choice of different booking platforms. If ModiHost  will be better and cheaper than the others it will be able to attract hotel owns. But to do this it is necessary to have a big database of users.

I think if ModiHost will be more convenient and efficient than all other competitors, then hotel owners will be able to test ModiHost and make sure of it. After which they follow the choice in favor of the best for themselves

Price is not the only factor for attracting new and regular customers. ModiHost tries to satisfy all client needs on a psychological level.

A lot will depend from the price for renting apartments. If on ModiHost prices will be better, people would prefer to use this platform.

May be  Booking.com does not use artificial intelligence but they have a big database and a lot of users. It is really very difficult to compete with  Booking.com.

Many questions concerning booking.com are coming these days.
We need to clarify that our product is a hotel management system (HMS). It includes the booking engine as a part of the platform, but it is not our main competitive advantage. That is why the comparison to booking.com or Airbnb is not relevant. HMS controls all operations inside the hotel business, while booking.com connects guests and hotels.
Booking takes care of the guest from the very beginning of his journey until the guest arrives at the hotel.
Our platform takes care of the guest the moment he walks into the hotel. (Actually interaction with a platform will start earlier in many cases, but for the more comfortable understanding lets assume that a guest interacts with it right before check-in). The platform makes sure that hotel business runs smooth, automates routine processes and take meaningful steps to increase customer satisfaction with a variety of services. Many of those services are working with AI to bring unique features to the guests.

We will not compete with booking or Airbnb since Modihost is a very different story.
Advantage of the platform is the ability to use previously gathered guests data in a meaningful way to get the service beyond customers expectations. In turn, we expect a higher upsale rate for the property and a better review score by the guest.

To avoid further speculations, we ask to wait for a whitepaper release, where a majority of questions are explained. We appreciate the patience of the community and look forward to pleasantly surprise you with a full description of the platform and its features very soon.

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Do you know that the developers of HMS systems avoid the most pressing problems of the hospitality industry? That is why their products are so ineffective in use.

New HMS platforms are not customer-oriented; they do not have any information about customers' preferences and can not provide hotels with the appropriate services. This explains the low level of sales in many hotels.

Hotel staff usually have no interest in sales – perhaps, because they have no direct interest in increasing the hotel's revenue. From this point of view artificial intelligence becomes the perfect tool to increase sales at no additional cost.

The artificial intelligence will analyze customers' preferences, their previous bookings, and other data about their previous stays at the hotel. Then, based on the analysis made, it can offer the customer service, accept the order and transfer it to the staff for immediate processing. Thus, in just one step, artificial intelligence will be able to increase customer loyalty, provide them with a positive experience of using hotel services and increase the level of sales efficiency by up to 15%. More exciting information about ModiHost project-on the website of our project https://modihost.io.

Moreover, even CSI will be stored in this database. This base will be of great value in the market. I hope that you can organize safe data storage