MtGox withdrawal delays [Gathering] - page 203.

Vandroiy

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Quote from: cozytrade on January 25, 2014, 08:45:57 AM

Quote from: raskul on January 25, 2014, 04:21:59 AM

EDIT: 4 hrs 30mins after request, BTC withdrawal has been received in my wallet.

You lucky. Receiving on the same date is quite fast Shocked

Are you implying that Gox is systematically delaying Bitcoin withdrawals?

That would be an intentional delay, as there are no technical limitations (except for rare cold storage visits) for broadcasting transactions immediately.

(I just ordered a BTC withdrawal and indeed I'm not seeing the transaction yet.)

barryliu

newbie

Activity: 8

Merit: 0

i just confused why too much person go to MTGOX, if you can not get your money out, why do not take BTC out to other exchange plat?? like china plat? they deposit with in hour and withdrew with in 24 hours??? why not???

raskul

sr. member

Activity: 434

Merit: 250

Quote from: ?? on ??

Ah okay. Thanks

are you waiting for verification yourself?

raskul

sr. member

Activity: 434

Merit: 250

Quote from: cozytrade on January 25, 2014, 08:43:39 AM

Quote from: raskul on January 25, 2014, 03:31:33 AM

EDIT3: OK, i'd said to myself, the first thing I see on the site that is unusual, or suspect, i'd have to reconsider...
^^^ last price higher than my order ask, and the order hasn't processed. does not fall in line with my obsessive compulsive brain.

Well it is correct implementation according to them. If the there is not trade for a defined time span, the last price is calculated from the last from other currency market and converted. Probably in this case USD trade price was converted to GBP. That is normal spec. I thought wired at first too.

that makes sense. thanks. I do want to use mtgox and I do want to work with them for both my business, I just hope that whatever sticky pathc they are going through, they get sorted as soon as possible - it is almost as though their customers are the ones suffering here...

cozytrade

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Activity: 1097

Merit: 310

Seabet.io | Crypto-Casino

Quote from: raskul on January 25, 2014, 04:21:59 AM

EDIT: 4 hrs 30mins after request, BTC withdrawal has been received in my wallet.

You lucky. Receiving on the same date is quite fast Shocked

cozytrade

sr. member

Activity: 1097

Merit: 310

Seabet.io | Crypto-Casino

Quote from: raskul on January 25, 2014, 03:31:33 AM

EDIT3: OK, i'd said to myself, the first thing I see on the site that is unusual, or suspect, i'd have to reconsider...
^^^ last price higher than my order ask, and the order hasn't processed. does not fall in line with my obsessive compulsive brain.

Well it is correct implementation according to them. If the there is not trade for a defined time span, the last price is calculated from the last from other currency market and converted. Probably in this case USD trade price was converted to GBP. That is normal spec. I thought wired at first too.

raskul

sr. member

Activity: 434

Merit: 250

Quote from: ?? on ??

Quote from: raskul on January 25, 2014, 03:31:33 AM

I woke up this morning to find myself verified.
I am now going to do an initial test trade, and withdrawal, as I have done with other exchanges, i'll post here when the money hits my bank.
It does look like mtgox are striving to sort things out, so here goes...

EDIT: actually 'now' may be this afternoon when BTC prices rise a bit Kiss

EDIT2: bank details submitted and currently 'verifying'.

EDIT3: OK, i'd said to myself, the first thing I see on the site that is unusual, or suspect, i'd have to reconsider...

^^^ last price higher than my order ask, and the order hasn't processed. does not fall in line with my obsessive compulsive brain.

as soon as the confusion dissipates, i'm taking back my small amount of BTC.

When did you apply for verification, May I ask?

16 december 2013 (or thereabouts, i think)

raskul

sr. member

Activity: 434

Merit: 250

i just did a withdraw of those BTC (as confusion settled)...

transaction ID (supposedly)
d7379fdec3d2bac9c87225ae44fe382cbbf72296058250399195d95e03eb41e9

blockchain says NO. will update if I ever see those coins again.

EDIT: 4 hrs 30mins after request, BTC withdrawal has been received in my wallet.

severance26

member

Activity: 70

Merit: 10

Quote from: ?? on ??

Quote from: raskul on January 24, 2014, 04:41:40 AM

Quote from: saigo on January 24, 2014, 04:38:14 AM

Finally got a reply to the support requests raised regarding my unprocessed withdrawal

"Due to the Japanese holiday, all the withdrawal requests have been piled up and we are currently working to catch up the delays.
We would update you once the withdrawals are processed."

Well, at least they responded with something... Undecided

I too, have noticed that the frequency of responses to my support requests are becoming shorter. this is a good sign, come on MtGox!!! we are still here waiting and we know you can catchup!

Angry

Shorter? I just got a response on a ticket from 8 days ago.

I have noticed a difference between REPLIES TO OPEN TICKETS and OPENING A TICKET. I had an open ticket and used it to keep an open dialogue, getting replies about every 4 business days. During that time I had a new ticket which took a week to get assigned, and after a second week, I had solved the problem through the already open ticket and closed the new one, not having been responded to after 2 weeks.

raskul

sr. member

Activity: 434

Merit: 250

I woke up this morning to find myself verified.
I am now going to do an initial test trade, and withdrawal, as I have done with other exchanges, i'll post here when the money hits my bank.
It does look like mtgox are striving to sort things out, so here goes...

EDIT: actually 'now' may be this afternoon when BTC prices rise a bit Kiss

EDIT2: bank details submitted and currently 'verifying'.

EDIT3: OK, i'd said to myself, the first thing I see on the site that is unusual, or suspect, i'd have to reconsider...

^^^ last price higher than my order ask, and the order hasn't processed. does not fall in line with my obsessive compulsive brain.

as soon as the confusion dissipates, i'm taking back my small amount of BTC.

bitcoinvest

legendary

Activity: 1124

Merit: 1000

13eJ4feC39JzbdY2K9W3ytQzWhunsxL83X

Quote from: mp420 on January 25, 2014, 01:47:11 AM

Quote from: bitcoinvest on January 24, 2014, 06:07:33 PM

Greetings,

It's been 4 days since the withdraw i asked.
And 2 days since i opened a ticket for this to get informed on what is going on.(No reply after 2 days ! ! ! )

We all know that SEPA transactions are very fast. ( in my case in not International Wire is SEPA for sure, i mention this not to get a reply talking about international wire etc... delays)

So what is going on ? ? ?

Does anyone knows anything about this ?

How hard is for MtGox to make a SEPA transaction ? ?

SEPA transfers take about 3 to 4 weeks. According to MtGox, this is because they have a small(ish) daily quota for outgoing payments at their Polish bank account. That quota, as of now, is supposed to be about 200k€/day = about 6 million €/month. They do report the delay on their faq page. The delay that they report seems to have corresponded with actual experience.

Do not believe anything they imply about SWIFT on their FAQ. They have some issues (probably with regulators) that they're not disclosing, and this means they are not sending regular SWIFT transfers at all. The only SWIFT option that appears to exist is the emergency withdrawal with 5% fee, and even that takes several weeks to be processed.

When you want to buy bitcoins and you deposit in Polish bank it takes 3-4 days to be credited into your acount.(1-2 days to reach the Polish bank)
So the problem is the limit they have as i can undestand but since the ask for this (deposit and withdrawal) is very hi, why they don't establish a new cooperation (firm etc) in London for example? or in Frankfurt? (we all know how UK and Germany approve bitcoin).

That will rise the limit since they are going to have more daily quota....

And one more question... it's been 3 days now with no reply on my ticket...at least they must reply on time ...

Just to make clear i like MtGox and i support it but this is a problem they must solve right now...not in a month...

kutsishin

newbie

Activity: 1

Merit: 0

Quote from: qxzn on January 22, 2014, 02:26:16 AM

Quote from: smickles on January 21, 2014, 01:02:35 PM

Has anyone received USD from them since mid November? I haven't Sad

That's pretty much the same time I received my last USD withdrawal (at 5% fee). Haven't tried since..

same here

mp420

hero member

Activity: 501

Merit: 500

Quote from: bitcoinvest on January 24, 2014, 06:07:33 PM

Greetings,

It's been 4 days since the withdraw i asked.
And 2 days since i opened a ticket for this to get informed on what is going on.(No reply after 2 days ! ! ! )

We all know that SEPA transactions are very fast. ( in my case in not International Wire is SEPA for sure, i mention this not to get a reply talking about international wire etc... delays)

So what is going on ? ? ?

Does anyone knows anything about this ?

How hard is for MtGox to make a SEPA transaction ? ?

SEPA transfers take about 3 to 4 weeks. According to MtGox, this is because they have a small(ish) daily quota for outgoing payments at their Polish bank account. That quota, as of now, is supposed to be about 200k€/day = about 6 million €/month. They do report the delay on their faq page. The delay that they report seems to have corresponded with actual experience.

Do not believe anything they imply about SWIFT on their FAQ. They have some issues (probably with regulators) that they're not disclosing, and this means they are not sending regular SWIFT transfers at all. The only SWIFT option that appears to exist is the emergency withdrawal with 5% fee, and even that takes several weeks to be processed.

bitcoinvest

legendary

Activity: 1124

Merit: 1000

13eJ4feC39JzbdY2K9W3ytQzWhunsxL83X

Greetings,

It's been 4 days since the withdraw i asked.
And 2 days since i opened a ticket for this to get informed on what is going on.(No reply after 2 days ! ! ! )

We all know that SEPA transactions are very fast. ( in my case in not International Wire is SEPA for sure, i mention this not to get a reply talking about international wire etc... delays)

So what is going on ? ? ?

Does anyone knows anything about this ?

How hard is for MtGox to make a SEPA transaction ? ?

igorr

sr. member

Activity: 406

Merit: 250

MtGox exchange loses credibility,and has the lowest trading vulume.
(btce, bitstamp and bitfinex have the larger volume than MtGox)

View Screen Capture

medicine

hero member

Activity: 697

Merit: 501

Quote from: severance26 on January 24, 2014, 08:56:08 AM

Quote from: ?? on ??

I still use them chiefly because of multicurrency support + liquidity, but I take major issue with their communication - I have had support tickets unanswered for days, and they are not at all upfront about their problems.

Yeah, I think this is really their main issue. When they have problems, like recent delays, they dont take responsibility head on. Blame the Japanese banking system like they couldnt have known.

Everyone should ask them to be more upfront in their next support ticket. Maybe if enough people say it, they'll figure it out.

Ya I don't think that's going to happen (the taking responsibility part). I think they are just f&*)^ed. Time does move fast in cyrptoland though so there is a chance they sort their S&*^t out before they completely collapse. I recommend staying away from this site. New exchanges are popping up in every country so unless you live in Japan what's the point.

severance26

member

Activity: 70

Merit: 10

Quote from: ?? on ??

I still use them chiefly because of multicurrency support + liquidity, but I take major issue with their communication - I have had support tickets unanswered for days, and they are not at all upfront about their problems.

Yeah, I think this is really their main issue. When they have problems, like recent delays, they dont take responsibility head on. Blame the Japanese banking system like they couldnt have known.

Everyone should ask them to be more upfront in their next support ticket. Maybe if enough people say it, theyll figure it out.

ffcitatos

member

Activity: 71

Merit: 10

So what is the last SEPA/Japan withdrawal somebody made and how long did it take? It would be nice to have some reliable info from the community to compare with the FAQ.

lucaing

member

Activity: 80

Merit: 10

Quote from: raskul on January 24, 2014, 04:41:40 AM

Quote from: saigo on January 24, 2014, 04:38:14 AM

Finally got a reply to the support requests raised regarding my unprocessed withdrawal

"Due to the Japanese holiday, all the withdrawal requests have been piled up and we are currently working to catch up the delays.
We would update you once the withdrawals are processed."

Well, at least they responded with something... Undecided

I too, have noticed that the frequency of responses to my support requests are becoming shorter. this is a good sign, come on MtGox!!! we are still here waiting and we know you can catchup!

Angry

i got almost the same answer...

"Sorry for the delay in getting back to you. I can see that your withdrawal has been confirmed and it will get processed soon. Due to the Japanese holiday, all the withdrawal requests have been piled up and we are currently working to catch up the delays."

Meanwhile i'm still waiting for 2014/01/12 withdrawal

Undecided

severance26

member

Activity: 70

Merit: 10

Quote from: ozjabi on January 24, 2014, 03:11:00 AM

Quote from: BreathOfZen on January 23, 2014, 07:02:07 PM

Quote from: epenue on January 23, 2014, 06:53:56 PM

Quote from: BreathOfZen on January 23, 2014, 06:37:18 PM

Quote from: trdiablo on January 23, 2014, 05:48:56 PM

* Withdrawals

All withdrawals will be sent through the MtGox Polish bank account and will involve a 1% fee with a minimum of 5.5 PLN

Please note the following rules :
- It is not possible to withdraw less than 10 EUR.
- Withdraws lower than 100.00 EUR are on average take less than a week.
- It takes at least a month on average for withdrawals larger than 10,000 EUR
- Withdrawals greater than 50,000 EUR need to be split it into multiple transfers or you can use the International Wire payment method.
- Due to the volume of withdrawals requests, each customer is currently only allowed 1 withdrawal every 20 days (estimate)
Situation as of 16th January 2014: We are currently processing withdrawals requested 3 weeks ago. (Users with several withdrawals in the queue must take the 20 day rule above into account)

Is this an official announcement?

Sure, its in the FAQ: https://support.mtgox.com/entries/21649594-Withdrawals-and-Deposits

Does this correspond to everyone's actual experience?

This is from the FAQ under the "Europe/SEPA Transfers(EUR)" section. I am taking about Japanese domestic transfers, where the same FAQ says:

"* Withdrawals
All JPY withdrawals placed before 4pm Tokyo time on banking days are now processed the following banking day, and will be sent from our JapanNet Bank account."

Which is patently false.

Haha yes that is true. Its totally false. Thats why at the withdrawal center, its written in the pink box that there are delays from New Year. I think that message is intended for domestic transfers but MtGox probably left it intentionally vague so as to seem like an excuse for ALL of their withdrawals having serious delays. They really need better management...

Topic: MtGox withdrawal delays [Gathering] - page 203. (Read 908727 times)