MtGox won't pay me my bitcoins! - page 2.

OhShei8e

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Quote from: cedivad on August 08, 2013, 04:32:34 AM

Quote from: OhShei8e on August 08, 2013, 04:28:10 AM

Quote from: Faraday on August 08, 2013, 03:23:08 AM

Why am I the only one posting about this if it's true?!

Not so unusual. It affects not all. Most people are quiet. Therefore, please keep us up to date.

Most people != all of the people that makes a btc withdraw from mtgox on a given day.

So, what you tring to say? Only galgitron is affected? Gox suppresses his 82 BTC, intentionally? A bit paranoid for my taste. I am 100% sure that galgitron gets his coins from Gox, some day. It is clear that he is pissed because of this thing. I would be too.

cedivad

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Quote from: OhShei8e on August 08, 2013, 04:28:10 AM

Quote from: Faraday on August 08, 2013, 03:23:08 AM

Why am I the only one posting about this if it's true?!

Not so unusual. It affects not all. Most people are quiet. Therefore, please keep us up to date.

Most people != all of the people that makes a btc withdraw from mtgox on a given day.

OhShei8e

legendary

Activity: 1792

Merit: 1059

Quote from: Faraday on August 08, 2013, 03:23:08 AM

Why am I the only one posting about this if it's true?!

Not so unusual. It affects not all. Most people are quiet. Therefore, please keep us up to date.

Faraday

sr. member

Activity: 240

Merit: 250

Here is the latest news from support on my 15 BTC withdraw from 31/07/13

Quote

James Support
Welcome to Mt.Gox Live Chat Support
Faraday
When will my bitcoin withdraw be sent? (2013/07/31 09:42:15 Withdraw 15.95585745 BTC)
James Support
Hi
Faraday
Hi James
Faraday
I made a withdraw of bitcoin to my account to the address 1A3UXEJnqg7dZLuJMDf7sGbhinvwQ5H7hH
James Support
Please provide me your username and account #.
Faraday
and it has never been sent
Faraday
Account Number: Faraday
Faraday
User name: Faraday
James Support
Thank you for the information.
James Support
Please wait let me have a check.
Faraday
Thank you.
James Support
Thank you for waiting.
Faraday
No problem.
James Support
It has been already informed to our developer to check on this and I will let you know once it is processed.
Faraday
It there an estimated time that this will take? At it has already been 9 days since requesting the withdraw, I would just like to know how long this would take?
James Support
Please be advised the BTC transaction on whole day has been missing and it has been reported to the developer to check on this. Our developers working on it to track the transaction as soon as possible.
Faraday
Alright, well it is good to know that they are working on it. I don't suppose there is any ETA for how long this will be?
James Support
We can not predict the ETA at this time, I will let you know the status of it once I get update from our developer.
Faraday
Alright, well thanks for the update. and I would really appreciate if you could email me when you have any more news.
James Support
Sure, I will keep you update, you can also contact us back via email.
Faraday
Great, thanks for your help.
Faraday
Have a nice day, James.
James Support
You are welcome.
James Support
Have a nice day!
James Support
Thank you for contacting Mt.Gox chat support. Please feel free to contact us for further assistance.
James Support has left the room

So according to James a whole day of bitcoin transactions is missing? Why am I the only one posting about this if it's true?! Anyway it seems there is not much I can do other than keep waiting.

Also this was the one time I didn't pay transaction fee. (As I didn't need the BTC immediately, thought it might take 24 hours or something. No idea the transaction would end up lost for a week! Pay transaction fee people!)

🏰 TradeFortress 🏰

vip

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Quote from: d4n13 on August 06, 2013, 12:31:14 PM

Quote from: d4n13 on August 04, 2013, 04:05:54 PM

Maybe it was a really big TX but didn't pay fees ...

https://blockchain.info/tx/a326763ea5294879aa16c32b345d2627705006fee16369851af411f9fecd2854

Wow... I called it... Horrifying that Mt.Gox is sending Fee-free TX and just hoping a charitable node will pick it up. That is really cheap! I suspect you would have been willing to throw in an extra 0.0001 BTC in order to get your other 81.9999 in and hour instead of a week. Mt.Gox really deserves some he11 for that.

Quote from: galgitron on August 05, 2013, 07:29:25 AM

James Support 9:12:
You need not to worry about this and the transaction will processed successfully, please co operate with us.

galgitron 9:13:
James man, please believe me, I'm trying to cooperate the best I can, but you need to understand that MtGox is holding over $8000 of my money and nobody will tell me if or when they will eventually give it to me
...

galgitron 1:35:
Is there any way to escalate further? I can't pay my rent!

Dennis 1:36:
We have already escalated this issue. Will update you sooner

galgitron has left the room

OK that transcript alone is enough to launch a MtGoxSux site. Glad you got it worked out man. Didn't realize that the TXID they give you is a Mt.GoxTXID not a bitcoinTXID. Scary!

Quote from: galgitron on August 06, 2013, 07:45:38 AM

Sadly, despite all this drama, I think I'm still stuck with MtGox for the short term. I'm completely offshore and have no interest in utilizing US financial conduits.

I'd start shopping BitStamp at this point. I founding it pretty easy to get money in haven't tried getting it out Sad

This TX qualifies for free relaying. It does not need fees to be relayed by the Satoshi client.

galgitron

member

Activity: 63

Merit: 11

Quote from: d4n13 on August 06, 2013, 12:31:14 PM

Quote from: d4n13 on August 04, 2013, 04:05:54 PM

Maybe it was a really big TX but didn't pay fees ...

https://blockchain.info/tx/a326763ea5294879aa16c32b345d2627705006fee16369851af411f9fecd2854

Wow... I called it... Horrifying that Mt.Gox is sending Fee-free TX and just hoping a charitable node will pick it up. That is really cheap! I suspect you would have been willing to throw in an extra 0.0001 BTC in order to get your other 81.9999 in and hour instead of a week. Mt.Gox really deserves some he11 for that.
...

Quote from: galgitron on August 06, 2013, 07:45:38 AM

Sadly, despite all this drama, I think I'm still stuck with MtGox for the short term. I'm completely offshore and have no interest in utilizing US financial conduits.

I'd start shopping BitStamp at this point. I founding it pretty easy to get money in haven't tried getting it out Sad

I'll take the blame for not paying the transaction fees, it's a checkbox that I can select or not during payment. This wasn't what caused my BTCs to get lost, it was an internal error from MtGox. I've never paid fees for transactions because it doesn't make much difference in processing time, as evidenced by how quickly my 82 BTCs showed up once they re-attempted to send the transaction. I imagine once the bitcoin network starts to saturate, this fee will become much more effective, but as it is right now, there's ample bandwidth for free transactions.

I looked at BitStamp and it definitely shows promise, thanks!

d4n13

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“Create Your Decentralized Life”

Quote from: d4n13 on August 04, 2013, 04:05:54 PM

Maybe it was a really big TX but didn't pay fees ...

https://blockchain.info/tx/a326763ea5294879aa16c32b345d2627705006fee16369851af411f9fecd2854

Wow... I called it... Horrifying that Mt.Gox is sending Fee-free TX and just hoping a charitable node will pick it up. That is really cheap! I suspect you would have been willing to throw in an extra 0.0001 BTC in order to get your other 81.9999 in and hour instead of a week. Mt.Gox really deserves some he11 for that.

Quote from: galgitron on August 05, 2013, 07:29:25 AM

James Support 9:12:
You need not to worry about this and the transaction will processed successfully, please co operate with us.

galgitron 9:13:
James man, please believe me, I'm trying to cooperate the best I can, but you need to understand that MtGox is holding over $8000 of my money and nobody will tell me if or when they will eventually give it to me
...

galgitron 1:35:
Is there any way to escalate further? I can't pay my rent!

Dennis 1:36:
We have already escalated this issue. Will update you sooner

galgitron has left the room

OK that transcript alone is enough to launch a MtGoxSux site. Glad you got it worked out man. Didn't realize that the TXID they give you is a Mt.GoxTXID not a bitcoinTXID. Scary!

Quote from: galgitron on August 06, 2013, 07:45:38 AM

Sadly, despite all this drama, I think I'm still stuck with MtGox for the short term. I'm completely offshore and have no interest in utilizing US financial conduits.

I'd start shopping BitStamp at this point. I founding it pretty easy to get money in haven't tried getting it out Sad

galgitron

member

Activity: 63

Merit: 11

Quote from: prophetx on August 05, 2013, 04:03:24 PM

looks like you got your money... but next time pay the network fee, I have found that it seems to hit the blockchain and get processed a lot faster

I usually get a pretty quick transfer even without paying the fees, but I'm sure that will change as adoption matures. Ultimately, no fees would've prevented this disaster...

Faraday, seriously keep on them in the help desk. Be the squeaky wheel that they just want to get rid of. Despite my painful experience, I'm fairly convinced that MtGox is motivated to maintain their reputation, and if you can prove their shenanigans (like I did with the blockchain evidence), they'll probably do what they can to correct it and avoid bad publicity.

Sadly, despite all this drama, I think I'm still stuck with MtGox for the short term. I'm completely offshore and have no interest in utilizing US financial conduits.

jmevz

sr. member

Activity: 251

Merit: 250

Wow, what a nightmare. Glad you got your coin! I don't think there's any way I would that amount sit anywhere in the BTC world, at this point in time.

Best of luck!

Faraday

sr. member

Activity: 240

Merit: 250

I am still waiting for my 15 bitcoin withdraw from 31 July, I have had pretty much the exact same problem. Hopefully mine will be processed soon as well.

I definitely will not be using mtgox again after this, their customer support is a joke really.

dave111223

legendary

Activity: 1190

Merit: 1001

Happy to see you get your money.

Hopefully this was just a technical error with Gox wallet and nothing more sinister.

culexevilman

legendary

Activity: 1064

Merit: 1000

Bitcoin is too valuable to be used as a currency

I am happy for you, now hope you never have to use them again...

prophetx

legendary

Activity: 1666

Merit: 1010

he who has the gold makes the rules

looks like you got your money... but next time pay the network fee, I have found that it seems to hit the blockchain and get processed a lot faster

galgitron

member

Activity: 63

Merit: 11

And.. it's finally over... Got my money

Hello galgitron,

We were successfully able to re broadcast the transaction and now it has entered block chain, currently 3 confirmations as i type this email.

https://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV

Kindly check and let me know once you receive the coins.
Thanks a lot for the patience.

Best regards,

Mt.Gox Team
https://www.mtgox.com

galgitron

member

Activity: 63

Merit: 11

Finally some useful information from MtGox...

Hello galgitron,

We sincerely apologize for the problems caused. Actually we had an issue with the synchronization of the hot wallets with our cold storage(a methodology to prevent the intruders to hack the BTC directly from the server) and the same had been resolved. However we are still having few transactions(hash) failing to enter the block chain. Already we are in the verge of re broadcasting all of the transactions that had an issue and hopefully this is resolved sooner.

A special thanks for confirming the capabilities of your wallet address and it was helpful while we escalated the issue to the development team.

Also be noted that the hash: "a326763ea5294879aa16c32b345d2627705006fee16369851af411f9fecd2854" still is in our MtGox transaction that needs to be broadcast and 100% be assured that your BTC's are not lost.

Once again sorry for the delay and thanks for the kind understanding.

We will speak to you once the coins are purged out.

Best regards,

Mt.Gox Team
https://www.mtgox.com

galgitron

member

Activity: 63

Merit: 11

Quote from: Torn on August 05, 2013, 08:04:24 AM

If you need the cash so desperately, why are you buying BTC?
Sorry that Gox is messing you up. Hope it works out soon.

There's more to the story. I had actually wired MtGox the money on July 9th and expected it to show up immediately, then I was going to convert it to bitcoins and buy some mining equipment and sell a portion of those bitcoins to all my friends and contacts who do not have a MtGox account. I figured I would have cash again within a few days of the initial wire. The crushing results were that MtGox didn't even credit my wired funds for over two weeks!, and then this tragedy where they won't acknowledge they didn't send me the bitcoins... It's nearly a month since I started this whole thing. I'm really scratching for cash now.

dave111223

legendary

Activity: 1190

Merit: 1001

Quote

Thank you for your reply and for confirming the details. Looking at all the transaction on blockchain we can only see that address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive BTC only from some thing like "No Inputs (Newly Generated Coins)" and we do not see that the address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive any funds from any other BTC address and we have a second thought on why this was not processed.

Could please confirm if your BTC address is completely capable of receiving BTC if the BTC are send through other BTC address.

Wow that's so stupid.

Oops, did you remember to contact Satoshi and have him enable your address to receive Bitcoins? lol

And as for those trying to blame them OP "Why do you need your money", it's his money doesn't matter why he needs it. 82BTC wouldn't put me out on the street but I'd still be pissed off if someone had hi-jacked it. 82BTC I would think is significant enough for most people to get a bit irritated if it was missing.

Torn

member

Activity: 108

Merit: 10

Free Dog to good home

If you need the cash so desperately, why are you buying BTC?
Sorry that Gox is messing you up. Hope it works out soon.

galgitron

member

Activity: 63

Merit: 11

I have little faith that I'm going to get my BTC at this point. Any suggestions for recourse would be most welcome...

cedivad

legendary

Activity: 1176

Merit: 1001

Hey, thanks.

Topic: MtGox won't pay me my bitcoins! - page 2. (Read 36572 times)