So they don't save the transaction ID on their databases?
That doesn't make any sense.
Can you show us your communications with the support? Thanks.
That doesn't make any sense.
Can you show us your communications with the support? Thanks.
Request #108452
BTC Withdrawal Issue
Jul 30 21:26
Hi, I withdrew Bitcoins yesterday and it still hasn't shown up in my wallet. Could you please assist?
Comments
User photo Linda Support
Support Desk
Linda Support 18:30:
Welcome to Mt.Gox Live Chat Support
galgitron 18:31:
Hi, I still don't see my bitcoins that I withdrew from MtGox
Linda Support 18:31:
Hello.
Linda Support 18:33:
I see that you have made a withdraw of 82.00000000 BTC.
Linda Support 18:33:
Is that correct?
galgitron 18:33:
yes
Linda Support 18:35:
We have a recent BTC withdrawal delay and our development team is working on this.
Linda Support 18:35:
I will keep you updated once the issue is resolved.
galgitron 18:35:
It gave me a transaction receipt number... is that the MtGox receipt or some Bitcoin receipt
galgitron 18:37:
hello?
Linda Support 18:38:
Yes, it is the transaction reference number of the withdraw you have made.
galgitron 18:39:
Linda, I really really need these bitcoins. When will I get them?
galgitron 18:42:
Is it a security issue?? Is it because I used a different payout address?
Linda Support 18:42:
Please apologize. This is just a temporary issue and we will let you know once the issue is resolved.
galgitron has left the room
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
July 30, 2013 22:13
Support Desk
James Support 7:03:
Welcome to Mt.Gox Live Chat Support
galgitron 7:04:
Hello James. I still do not have my bitcoins that I purchased yesterday
James Support 7:04:
Hi
James Support 7:04:
Please provide me your username and account #.
galgitron 7:05:
galgitron
galgitron 7:05:
{myAccount}
James Support 7:05:
Thank you for the information.
James Support 7:05:
Please wait let me have a check.
James Support 7:08:
Thank you for waiting.
James Support 7:08:
Please provide me the sending and receiving addres so that I can assist you better.
galgitron 7:09:
15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV
galgitron 7:09:
is where I wanted it sent
galgitron 7:09:
I don't know what the sending address is because it comes from MtGox
James Support 7:10:
Okay, thank you for the information.
galgitron 7:11:
If you look at my account history, it says the payment went to my address on 7/29 at 8:26:32 EST. This did not show up in my Bitcoin wallet, and there's no record of it at Blockchain.info so I know MtGox did not send it.
James Support 7:13:
Yes, I'm looking on it.
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
July 31, 2013 10:44
I had a withdrawal of 82 bitcoins and you did not send them to me. Please look at https://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV to see proof that MtGox has not sent me my bitcoins. This matter needs urgent attention please!
July 31, 2013 10:53
Support Desk
James Support 7:43:
Welcome to Mt.Gox Live Chat Support
galgitron 7:44:
Hi James, we were disconnecte
James Support 7:44:
Hi
James Support 7:44:
Sorry for the inconvenience. The chat has been disconneted due to internet prob.
galgitron 7:44:
Sure
galgitron 7:45:
Did you discover what happened to the 82 bitcoins I withdrew
James Support 7:46:
Yes, we are sorry the transaction processed from your account and the blockchain is not showing the recent updates.
galgitron 7:47:
So what happens now?
James Support 7:47:
We have already have informed to our developer to check on this and I will let you know once it is fine.
galgitron 7:48:
ok. This is rather urgent. Can you give me some idea of how long till I get a response?
James Support 7:48:
I will check with our developer and keep you update in 24 hours.
galgitron 7:48:
ok, thank you
James Support 7:48:
You are welcome.
James Support 7:49:
Thank you for contacting Mt.Gox chat support. Please feel free to contact us for further assistance.
galgitron has left the room
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
July 31, 2013 11:19
User photo Linda Support
Support Desk
Request #108864 "transaction code" was closed and merged into this request. Last comment in request #108864:
Can you please provide me with the Bitcoin transaction code you received when you sent my latest 82 bitcoin transaction to me?
------------------
Submitted from:
July 31, 2013 21:36
User photo Linda Support
Support Desk
Hello,
Thank you for the email. Could you please check whether the Bitcoin address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV is correct? Please let us know whether you are trying to send BTC to your offline or online wallet, also please provide the details to where you are trying to link the Bitcoin address.
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
July 31, 2013 21:48
15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV is absolutely correct.
You can see that no payment was sent to this address by visiting http://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV
This address belongs to my wallet on my computer, not an online wallet, but that is irrelevant because you can see above that no payment was sent in the first place. If you did actually send me the bitcoins, then you should have a Bitcoin transaction ID as proof. Please provide me that bitcoin transaction ID
July 31, 2013 21:56
User photo Marcus
Support Desk
Hello galgitron,
Thank you for your reply and for confirming the details. Looking at all the transaction on blockchain we can only see that address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive BTC only from some thing like "No Inputs (Newly Generated Coins)" and we do not see that the address 15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV was able to receive any funds from any other BTC address and we have a second thought on why this was not processed.
Could please confirm if your BTC address is completely capable of receiving BTC if the BTC are send through other BTC address.
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
August 01, 2013 00:30
Please look at transaction:
http://blockchain.info/tx/56904fab4462c3dcfff9f1b89648ebf2f2b4b8c89f12562be990d84137502541
to see that I successfully have used this account to receive funds. You may also wish to send me a small amount to test this.
August 01, 2013 01:00
User photo Nancy
Support Desk
Hello,
Thank you for the email. We have escalated to our Developer and we would update you soon.
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
August 01, 2013 09:58
Look, its very simple, if you sent me my bitcoins, you would have received a bitcoin transaction number to prove it. If you can't locate this transaction, then you didn't send me the bitcoins, which is clearly demonstrated by the current block chain that shows nothing was paid to my account. Who knows, maybe your transaction went to a bad fork and was destroyed, or maybe your system never sent the bitcoins at all. in any case, you still have my bitcoins. If you can find the bitcoin transaction that proves you paid me, then send it to me, otherwise, please send me my bitcoins. I cannot wait any longer, I need my money urgently.
August 01, 2013 13:27
I just sent myself the rest of my money from MtGox successfully to the address. Please review
http://blockchain.info/address/15McP3sb1svztdC9WUYJjdaaVRRG9L2jaV
to see that I have received 0.07661107 BTC from MtGox on 2013-08-01 at 13:08:01. Now you have proof that MtGox is able to send to that address, and you also have proof that you DIDN'T send me my 82 bitcoins 4 DAYS AGO!! PLEASE SEND ME MY BITCOINS!!!
August 01, 2013 22:17
Support Desk
James Support 9:05:
Welcome to Mt.Gox Live Chat Support
galgitron 9:06:
James, I really need help here
James Support 9:06:
Hi.
James Support 9:07:
Please go ahead, I will assist you.
galgitron 9:07:
MtGox refuses to acknowledge that they haven't sent me the 82 bitcoins I withdrew on Monday.
galgitron 9:07:
It's been 5 days
James Support 9:08:
Please provide me your username and account #.
galgitron 9:08:
galgitron
galgitron 9:08:
{myAccount}
James Support 9:08:
Thank you for the information.
James Support 9:08:
Please wait let me have a check.
James Support 9:10:
Than k you for waiting.
James Support 9:12:
I see that the issue has been already informed to the developer and there has been some technical issue.
James Support 9:12:
You need not to worry about this and the transaction will processed successfully, please co operate with us.
galgitron 9:13:
James man, please believe me, I'm trying to cooperate the best I can, but you need to understand that MtGox is holding over $8000 of my money and nobody will tell me if or when they will eventually give it to me
galgitron 9:14:
Can you even imagine the stress I am enduring here?
James Support 9:15:
Please be advised, the BTC transaction are non-cancelable nor reversible. But sure your transaction will not be lost and it will reach the destination place.
galgitron 9:16:
James, it's been 5 days. It doesn't take that long for a transaction to show up
James Support 9:17:
As I said due to technical issue, the BTC transaction is not appearing on the particular day, our developers are working on it.
galgitron 9:18:
Can one of the developers give me a status?
James Support 9:22:
galgitron, as we got latest update from our developer was the whole day transaction has been missing and they are working on it to find the transaction as soon as possible.
galgitron 9:23:
ok, that's something. Thank you for the information.
James Support 9:24:
You are welcome. Thank you for patient. I will let you know status of it.
galgitron 9:24:
ok, thank you, bye
galgitron has left the room
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
August 02, 2013 12:55
User photo Dennis
Support Desk
Dennis 1:28:
Welcome to Mt.Gox Live Chat Support
Dennis 1:28:
Hello
galgitron 1:28:
Hi Dennis
galgitron 1:28:
I need a status on my missing bitcoins please
Dennis 1:28:
How may i assist you
Dennis 1:30:
Checking your account,could you wait for a minute
galgitron 1:30:
yes thank you
Dennis 1:32:
Sorry for the delay and inconvenience caused. We will keep this checked and update you sooner
Dennis 1:33:
We have forwarded this issue to the respective department, we will update you once we get an update fron them
Dennis 1:33:
We will keep you updated through the ticket
Dennis 1:34:
Is there any thing else i can assist you
galgitron 1:34:
Is there any way you can get an update from them now?
Dennis 1:35:
Since they are working in it , they will update us soon
galgitron 1:35:
Is there any way to escalate further? I can't pay my rent!
Dennis 1:36:
We have already escalated this issue. Will update you sooner
galgitron has left the room
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
August 03, 2013 05:06
I'd like a status from the developers please!! MtGox is jeopardizing my entire life because you won't send me my 82 bitcoins!! Please! It's all my money and I need those bitcoins very badly! My life is starting to fall to pieces over here!!
August 03, 2013 08:01
User photo Linda Support
Support Desk
Linda Support 21:23:
Welcome to Mt.Gox Live Chat Support
Linda Support 21:23:
Hello.
galgitron 21:24:
Hi Linda, can you please provide me a status from the developers about my missing bitcoins?
Linda Support 21:24:
Sure.
Linda Support 21:24:
May I place you on hold while I check your records?
galgitron 21:25:
please do
Linda Support 21:42:
Thank you for being on hold. Looking at your account I see that your second withdrawals was processed successfully so this proves that your BTC address is valid and the 82 BTC are stuck for some technical reason that is unknown still. As advised this issues has already been escalated and since this being on a weekend we will not be able to check the status of this right away. So we request you to give us time till Monday and we will keep you posted on any further updates.
galgitron 21:43:
ok, thank you
Linda Support 21:43:
You are welcome.
Linda Support 21:43:
Is there anything else I can assist you with today?
galgitron 21:44:
no, I'm fine thanks
Linda Support 21:44:
Its been a pleasure assisting you today.
Linda Support 21:44:
Thank you for contacting Mtgox chat support.
Linda Support 21:44:
Have a nice day
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
August 04, 2013 01:14
User photo Linda Support
Support Desk
Linda Support 17:36:
Welcome to Mt.Gox Live Chat Support
galgitron 17:36:
Hi Linda
Linda Support 17:37:
Hello.
Linda Support 17:37:
How may I help you?
galgitron 17:38:
Well, it's been 1 week now since I was supposed to get my 82 BTC from MtGox, and I still don't have it
Linda Support 17:39:
We apologize for the delay. We will get back to you shortly regarding this issue.
galgitron 17:40:
No Linda, that's simply not acceptable any longer. I need to speak to someone higher up
galgitron 17:40:
MtGox is destroying my life
galgitron 17:40:
this is critical now
galgitron 17:40:
Please escalate
Linda Support 17:41:
We have already escalated this to our higher level team and will let you know the update.
Linda Support 17:43:
Please reply if you are still working with us.
galgitron 17:43:
I have been working with you from the beginning
galgitron 17:43:
for some reason, you will not pay me my 82 BTC
galgitron 17:43:
that is ALL of my money
galgitron 17:43:
do you understand?
galgitron 17:43:
You have ALL of my money!
galgitron 17:44:
And you refuse to give me my money
Linda Support 17:45:
Yes, we do understand the situation. I will have this conversation forwarded to our higher level team and will have them updated through the ticket as soon as possible. Is that okay?
galgitron 17:45:
Please do, please... I am really in a bad situation and if I don't get my money soon, I will get kicked out of my apartment
galgitron 17:45:
So please, help me
Linda Support 17:46:
Yes, we will keep you updated.
Linda Support 17:46:
Is there anything else I can assist you with today?
galgitron 17:46:
no, thank you
Linda Support 17:46:
Thank you for contacting Mtgox chat support.
Linda Support 17:46:
Have a nice day.
Best regards,
Mt.Gox Team
https://www.mtgox.com
[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]
August 05, 2013 21:17
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