Dear Customer,
As far as we can see the payment was made from this account [email protected] and XEM were exchanged to BTC and sent to this address 127GH7pCRd6vjN1hTrrfvMD6JtQyAM4Lrf.
It is all information we are able to provide.
Is that enough to track him
?hmmm
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There are two transactions before the ones where 1840 was taken out (for 902 and 977 XEM added to your account). Those transactions took place around May time this year.
I'm assuming that was an exchange you brought from and added to your account? Those same XEM have been sent to that same exchange address:
NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
If someone has access to your account then they probably sent the amount to the exchange to sell.
Perhaps you could check with that exchange, explain your situation and ask who owns the account with the message ID: 5d19a020ad3211e7a6c717a42ec3df90
They would know the users details (assuming they have a verified account) KYC etc.
I'm assuming that was an exchange you brought from and added to your account? Those same XEM have been sent to that same exchange address:
NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
If someone has access to your account then they probably sent the amount to the exchange to sell.
Perhaps you could check with that exchange, explain your situation and ask who owns the account with the message ID: 5d19a020ad3211e7a6c717a42ec3df90
They would know the users details (assuming they have a verified account) KYC etc.
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Background story
1840 nem coins disappeared
Hello,
The software wallet have just withdraw 1840 coins in my wallet. I dont know how it could have happened . i checked it once in 2 weeks or so and it is a private computer. It happened on oct 9 and i just saw it now . Can someone help ?
How could this happen and how do i get it back ?
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This is the transaction detail:
Transfer transaction
From
NA2FHU-SIUI65-YQSRBJ-4D6ZWH-ZS7X2T-D5TSFO-R7WX
To
NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
Amount
1 840.000000 XEM
Fee
0.150000 XEM
Message
5d19a020ad3211e7a6c717a42ec3df90
Block
1321097
Hash
7bbde0069d3f55e0e26744a05d8f261d50dbacc0417cbb6985241bb529372de8
I think you'll reach your target soon. It looks to be on an trend upwards. 
