Topic: [New]🟢 Rainbet.com | Crypto Casino & Sportsbook | Competitive Rewards 🎁 - page 11. (Read 2571 times)

Actually similar thing happened in most casino where the support agent answer something which is not the same as what written in the ToS page.
Most cases usually because the casinos use 3rd party live support which means that the support agents do not know all things but most of them usually use common senses or common thing they know based on their own experience.
The other possible case is because the live support agents (although it is internal staff), they are not well trained or they are still new as support agent.
When it comes to such verification procedure, support agent can only say an estimation because they are not the one who do the verification process.

Their ToS states that verification may take up to 7 working days to be completed. This doesn't mean it will take exactly 7 days. It may be completed in one day or even few hours.
However, you are right, the support agent shouldn't have made that claim and should have repeated what's on their ToS.
I don't want to make the same mistake as the support agent but unless they find something suspicious about your account/bets then I don't see any reason why the verification process should take more than a day.

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Hi all. I ask all participants of this forum to help me. I registered at this casino on June 29. Before registering, I wrote to support asking if I could initially pass verification, to which support replied that verification was not required at their casino, and if required, verification would be completed within 24 hours. I decided to register and made a deposit using a crypto wallet. I made several bets and my balance grew. I made my first conclusion. I got it approved within 10 minutes. I liked it. I decided to continue playing. After several hours of playing, I decided to withdraw the rest of the money. But my request was not approved. I was asked to verify my account. I sent them the photo id and a selfie with him immediately. In the chat they wrote to me that according to their rules, verification can last up to seven working days. And then I was surprised, because in the casino rules there is no mention of seven working days; the support service did not tell me then that verification could last more than seven days. In order to speed up verification, I asked them to make an online call where I would show all the documents, but they refused. I can attach screenshots of the correspondence where the employee refuses to provide a link to a specific point in the rules where seven working days are indicated. This issue worries me greatly, so if there are no specific verification deadlines, then 7 days can be increased. If I had known about the number of days, I would not have registered there.

Hi all. I ask all participants of this forum to help me. I registered at this casino on June 29. Before registering, I wrote to support asking if I could initially pass verification, to which support replied that verification was not required at their casino, and if required, verification would be completed within 24 hours..

Hi all. I ask all participants of this forum to help me. I registered at this casino on June 29. Before registering, I wrote to support asking if I could initially pass verification, to which support replied that verification was not required at their casino, and if required, verification would be completed within 24 hours. I decided to register and made a deposit using a crypto wallet. I made several bets and my balance grew. I made my first conclusion. I got it approved within 10 minutes. I liked it. I decided to continue playing. After several hours of playing, I decided to withdraw the rest of the money. But my request was not approved. I was asked to verify my account. I sent them the photo id and a selfie with him immediately. In the chat they wrote to me that according to their rules, verification can last up to seven working days. And then I was surprised, because in the casino rules there is no mention of seven working days; the support service did not tell me then that verification could last more than seven days. In order to speed up verification, I asked them to make an online call where I would show all the documents, but they refused. I can attach screenshots of the correspondence where the employee refuses to provide a link to a specific point in the rules where seven working days are indicated. This issue worries me greatly, so if there are no specific verification deadlines, then 7 days can be increased. If I had known about the number of days, I would not have registered there.

21. KYC Policy of Rainbet Rainbet.com reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. Rainbet.com reserves the right to restrict the Service, payment, or withdrawal until identity is sufficiently determined.The verification process may take up to 7 business days to be concluded. Failure or denial to pass the identity check will result in confiscation of winnings and refund of the last deposit. During this process, the user will have to input some basic details about themselves and then upload: A copy of Government Issued Photo ID (in some cases front and back depending on the doc) A selfie of themselves holding the ID doc A bank statement/Utility Bill Once uploaded, the user will get a “Temporarily Approved” Status and the documents will now be on our side, and the “KYC Team” will have 24hrs to go over them and email the user about the outcome: Approval Rejection More information needed – No change in Status When the user is on “Temporarily Approved” Status then: They cannot deposit more than EUR 500 in aggregate total during this time. They cannot complete any withdrawal Guideline for the “KYC Process” Proof of ID Signature If there Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, Austria, Germany, United Kingdom of Great Britain, Northern Ireland, Spain. Full Name matches client’s name Document does not expire in the next 3 months Owner is over 18 years of age Proof of Residence Bank Statement or Utility Bill Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, Austria, United Kingdom of Great Britain, Northern Ireland, Germany, Spain, and Cyprus. Full Name matches client’s name and is same as in proof of ID Date of Issue: In the last 3 months Selfie with ID Holder is the same as in the ID document above ID document is the same as in. Make sure photo/ID number is the same Notes on the “KYC Process” When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user. Once all proper documents are in our possession then the account gets approved. “Other AML measures” If a user has not passed KYC then they cannot make additional deposits or withdrawals of any amount. Funds cannot be transferred from your Rainbet Account to the Rainbet Account of another Player. If a user has passed the KYC process successfully the account is reinstated ##

What I can see, there is a lot of differences in the sportsbook. However, has anyone tried this site and is it legit?

Is the KYC hassle-free or are they going to want video-KYC's and source of funds once you want to withdraw your winnings?

same script / template as other tons of casinos, i suggest to invest some in a unique design, otherwise, your site looks like a clone of many many others

snip

An upcoming initiative we're planning on - slated for development in Q1, the integration of the Bitcoin Lightning Network. In the meantime, during periods of Bitcoin network congestion, we recommend using alternatives such as Litecoin for your withdrawals and deposits.

22 bucks? That's messed up especially for a new site like this one. This is becoming a problem with many crypto gambling sites these days primarily due to ordinals and other congestion crap driving up BTC TX fees.

Also, I couldn't find much information regarding whether they provide crypto like LTC etc as payment methods which could resolve this issue.

On the above image, we can see that the minimum withdrawal is $15, not $10 as what they write in the terms page and the withdrawal fee is $22.30.
I guess they are using dynamic withdrawal fee but I think $22 is a too expensive, at the time I write this the best suggested fee is 156satoshi/vB (cost no more than $10).

Also, I couldn't find an FAQ section answering important queries like minimum deposit, minimum withdrawal etc.

7. Deposit of Funds

7.1. All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank's or our payment processor’s prevailing rate of exchange following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.

7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your Rainbet.com Account. You are responsible for your own bank charges that you may incur due to depositing funds with us.

7.3. Company is not a financial institution and uses a third party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorization code from the payment issuing institution. If your card issuer gives no such authorization, your Account will not be credited with those funds.

7.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilizing those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.

7.5. If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.

7.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.

7.7. If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.

7.8. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.

8. Withdrawal of Funds

8.1. You may withdraw any cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is $10 (or equivalent in other currency) with the exception of an account closure in which case you may withdraw the full balance.

8.2. There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time. If you opt for one of the promotions on offer, you'll be required to place a wager that is twice the usual amount.

8.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.

8.4. All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your Account. We may, and always at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.

8.5. Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.

8.6. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if you breach the Restricted use policy stated in Clauses 3.3 and 4.

8.7. All crypto deposits will be subject to a 1x wager lock and all Runescape gold deposits will be subject to a 2x wager lock.

Bad first impression!

I am too getting the same block message. I am not from a restricted country, still getting the same message. Tried checking your website using a VPN and I got access after Cloudflare auto verification. I think you need to check your configuration on Cloudflare, as a new casino you need to fix this issue asap as it does not create a good impression. BTW, Welcome to the forum!

Looks like the problem appears when we are trying to access Rainbet by using the subdomain 'www'. Cloudflare isn't blocking me when I'm trying to access your site without using the 'www.' before the domain name. The hyperlink in your main post contains the subdomain in it. Perhaps, everyone is getting the block message from Cloudflare whoever trying to access through that link. I can see a discussion about similar thing on Cloudflare community, where the source of the problem was HubSpot connection.

BTW, it doesn't look good as you have posted two big images in the reserve post in this thread. Reserve posts should be used for change log and to give updates about the bonuses.

I just visited your site, but it won't open, I just wanted to take a look and try some games (demo) if you have one, why is your site down? or is my country blocked?

In your Ann image you used https://www.rainbet.com but in your signature you have https://rainbet.com/ without the “www.” When I tried accessing your site with your signature it worked perfectly but when I added “www” I was blocked by cloudfare.

I’d urge anyone reading this post to take a few seconds and click on both links to see if you noticed any difference or if it just happened coincidentally.

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Edit:

I just tried it couple of times and it didn’t show again which means it was just a coincidence.

same script / template as other tons of casinos, i suggest to invest some in a unique design, otherwise, your site looks like a clone of many many others

I don’t know which manager they are currently in discussion with but I think they already have it in their list. But it would be better if they go with one that knows how to handle clients and also organizes events or knows how to talk to people who are in charge of an event so that they can sponsor that event for more exposure…

Right now they really need to look into working more on promotions because they have lots of competitors already in this community they really need to show their potential customers why they should choose them instead of their previous casino.

But it's clear that still need help from a specialized manager who can provide you with better solutions to clearly display images. A bitcointalk manager would help you spread the space about Rainbet by running promotional campaigns like seasonal contests, review campaign, and signature campaign.

Op don't get me wrong! you are doing well. Although hiring a manager would give Rainbet a help-hand to be at the level of aspirations of the community.

Alright, alright, alright...
Signature campaign is on the horizon