I've been in contact with support and every day they make up different excuses. Today they answered me again:
"due to the Bitcoin price there is an increase queue and delay in processing"
Damn, that's new and "creative". Never heard this excuse before actually, but it's hilarious. Obviously it's only for funny for people like me that don't want to have anything to do with this garbage site! Hope you will get your money, maybe when the btc price goes down again or something.
Shameful. I advise you to share this in the scam accusation section. https://bitcointalk.org/index.php?board=83.0
If you make a post there, also include screenshots that prove your case.
This is no excuse to not pay a player. Making shit like this up is simply a scam, not more and not less.