Hi actmyname,
For all further poker multi-account complaints, you'll need to contact our support team via ticket or [email protected].
Our position remains that we will look at specific complaints as they are registered with our players.
As this is a public forum, you're more than welcome to continue to post here regarding poker multi-accounting, but Nitrogen Marketing will not be specifically addressing poker behaviour complaints on BT.
Thanks,
- Jason.
You could get away with telling players this if they actually saw the site do anything about the cheating. The big problem you guys do not seem to want to answer is that it may not be Nitro directly ripping players off but you are allowing it to happen to players on your platform. So knowing there is a problem and doing nothing is endorsing the cheating. I think you guys need to get some one on the team that actually understands poker, because the cheating is black and white and you keep stalling on banning players.
Its unacceptable to tell players that they can not address this issue here. Clearly to many players felt that it was just them noticing this issue thanks to the way Nitro responded to their tickets. Nitro cover up of the issue and the ongoing stance to have people submit tickets that never get responded back to other than "we take these sorts of issues seriously" and then crickets.
So easy to fix these issues and you seem to act scared that you will lose traffic. It would actually be the opposite!