Hi DarkDays,
We sent you that message as a courtesy, as you've been quite vocal on here regarding what you consider improper player conduct. We don't disagree. We're working on ways to improve what we do.
I'm sorry that you feel we aren't addressing your questions to your satisfaction.
We'd rather have you on our team to help tackle multi-accounters, but you're more than entitled to express your opinions how you choose.
- Jason.
Jason, I can't help but feel that your team isn't being efficient enough at combatting collusion.
I understand that the worst thing to do is to ban an innocent member that was coincidentally involved in some suspicious hands, but the hand history provided by Sadsong and I exhibited at least two dozen hands from the pairs of players. Multiple times, in fact, there was redundant information to further solidify the fact that these players were intentionally recreating the same circumstances in their hands in order to take place in the freerolls.
If you simply had one staff member looking over suspicious tables (high H/H, low avg. pot) then it would be a simple matter. I myself have already marked at least a score of players due to the fact that when I even sit down at their tables, both players instantly leave.
The frustration should be justified given that you've allowed this for so long and the fact that players are revealing (obvious) colluders left and right shows that the security team needs work. If you cannot see the basic collusion then how can players feel safe at higher stakes?