Hey guys,
We have rescheduled the software update for tomorrow at the same time, so there will be a downtime on Wednesday 13th for approximately 5:00am ET to 10:00am ET.
Thank you!
Topic: Official Americas Cardroom Thread - page 43. (Read 55071 times)
Your tourney experience is getting even better with our new user interface starting Thursday, April 12th. There are 5 upgrades in all, including our Progressive Payouts where you’ll get paid as soon as you’re in the money.
• Hand for Hand: When you’re close to the money bubble in every tournament, it’s important that everybody receives the same amount of hands to level the playing field and avoid stalling by players. Now before the bubble or final table in a standard tournament we’ll implement hand for hand play. In a satellite, hand for hand play starts 3 places before a seat is awarded.
• Synchronized Breaks: Now breaks for all multi-table tournaments will last 5 minutes from the time the last hand ends before the break. This way, if you get involved in the last hand before the break it doesn’t cut into your much-needed break time.
• Fixed: preferred seating in MTTs when switching tables.
• On-Table Tournament Statistics Display: The essential information is now right in front of you on the play table as opposed to having to open up the individual tournament lobby. It will help you save time and concentrate on the hand(s) in front of you.
• Progressive Pay-outs (ITM/ATM Technology): Have you ever wanted to get into the next tournament but ended up missing it because you were short on funds and had to wait until you’re knocked out of the one you’re currently playing (and have cashed in)? The waiting is over! Now as soon as the bubble bursts, the money will be paid directly into your account and we’ll keep adding your prize money directly to your account as soon as you hit each pay jump.
Full info here: http://www.americascardroom.eu/blog/2016/04/big-software-upgrade-for-tournament-players/
We’re making great strides in improving our tournament product to make your experience better each and every time you login. Keep an eye out for these changes to be released starting Tuesday, April 12th.
Due to the new software updates we will have some scheduled downtime on Tuesday, april 12th for approximately 5:00am ET to 10:00am ET
Don’t forget the Online Super Series VI is right around the corner! From April 15th through April 24th we’re guaranteeing $2.5 million in prize pools spread across 76 action-packed events, including the $1,000,000 GTD Million Dollar Sunday Main Event at 4pm ET on April 24th. For the complete schedule, click here: http://www.americascardroom.eu/online-poker-promotions/online-super-series-vi/
There are two kind of players on the site:
A) Elite Benefits players( players that are in the VIP program)
B) Rakeback players, who instead on using the VIP program prefer the Rakeback program.
Both of them can apply and release bonuses which are not an actual part of their program.
In general, micro-stakes players will be best suited to the flat rakeback program. Micro-stakes players typically are unable to produce much rake in a given month and as such, will see better results from a flat discount program such as rakeback provides. Recreational players will likely also be better off on flat 27% rakeback for much of the same reason, lack of rake (consistent) rake generation. That is not to say that all micro stakes players and all recreational players will be best, because mass tabling, super high volume micro grinders can do better on Elite Benefits, specially if they are willing to play tournaments (more on that later). Higher stakes recreational players who play stakes large enough to maximize rake generation (think 200NL plus) stand a decent chance of generating enough rake however.
The Rakeback percentage is a flat 27% based on the net rake: Net rake= Rake + tournament fees – bonuses
For example;Player A receives 27% Rakeback and rakes a total of $100, releases $12 in bonus. The calculation would be: ($100- $12)* 0.27 = $23.76
Player A will receive a payment of: $23.76
A) Elite Benefits players( players that are in the VIP program)
B) Rakeback players, who instead on using the VIP program prefer the Rakeback program.
Both of them can apply and release bonuses which are not an actual part of their program.
In general, micro-stakes players will be best suited to the flat rakeback program. Micro-stakes players typically are unable to produce much rake in a given month and as such, will see better results from a flat discount program such as rakeback provides. Recreational players will likely also be better off on flat 27% rakeback for much of the same reason, lack of rake (consistent) rake generation. That is not to say that all micro stakes players and all recreational players will be best, because mass tabling, super high volume micro grinders can do better on Elite Benefits, specially if they are willing to play tournaments (more on that later). Higher stakes recreational players who play stakes large enough to maximize rake generation (think 200NL plus) stand a decent chance of generating enough rake however.
The Rakeback percentage is a flat 27% based on the net rake: Net rake= Rake + tournament fees – bonuses
For example;Player A receives 27% Rakeback and rakes a total of $100, releases $12 in bonus. The calculation would be: ($100- $12)* 0.27 = $23.76
Player A will receive a payment of: $23.76
I am still unsure how this is a bonus. A bonus generally implies that you are receiving something extra on top of what you would have received otherwise. What you are describing here is an advance on future rakeback.
Quote
In regards the payout maam, we already reviewed on this situation, we sent your several emails. If we had not known how BitCoin works we had not used. None of our customers have had any problem with our processor but you. Our BitCoin processor is one of the fastest, secure and precise. You can check any of the emails we sent you with the blockchain screenshot that clearly shows the amount you sent and the bitcoin conversion
I know that this is not the truth, because I have spoken personally with another player who also had issues cashing in bitcoin on ACR and did not have the amount credited properly. Just because they are not posting in this thread does not mean they do not exist. This is just more of "the customer is always wrong" rhetoric that I have consistently experienced when dealing with ACR support.
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Congratulations to caarlinhos2, baseballstud and tax attorney, winners of $12,500 packages to the 2016 WSOP Main Event in Las Vegas via our World Series of Jackpots. There have been nine total winners since March 23rd!
Would you like to give it a shot? Check more information here: http://www.americascardroom.eu/online-poker-promotions/world-series-of-jackpots/
I am a bit confused about ACR's bonus system. I just had this chat with an ACR rep, and I was wondering if you might be able to clarify.
Is there any case where a player would realize a long-term benefit from an ACR bonus if they receive rakeback? It hardly seems worth it if it means you don't receive rakeback in an amount equal to the bonus itself. Except for players with terrible bankroll management and those receiving zero rakeback, I can't see how grinding out a bonus on ACR is worth anything, but maybe I am missing something?
Also, I have received some private messages regarding the fiasco where ACR only credited a portion of my bitcoin deposit. There is no update; ACR has stonewalled every attempt for me to have someone look at the actual transaction and I am still out the difference between the bitcoin that was transacted and the amount they credited. The problem appears to be that ACR does not really understand how bitcoin works, and relies on their payment processor to tell them whether or not a deposit has been credited, but there is zero recourse and no way to explain the problem to the bitcoin processor if they screw up. If anyone is considering depositing bitcoin on ACR, I would recommend sending it in small chunks and verifying that each chunk is credited to your account correctly before sending the next chunk to mitigate your risk of losing your whole depo if they screw up.
Quote
Your Question: Hi, it looks like when I get cash released from a bonus, my rakeback balance goes negative, and then the negative balance is carried over. Does ACR take 100% of the released bonus out of your rakeback balance?
Anthony F: Thank you, the answer to your question is: yes. Any bonus that you redeem will be deducted from your available rakeback.
marlais: so, is there any point in signing up for a bonus if you get rakeback?
Anthony F: Thats a question that you have to answer yourself, it depends on each person
marlais: How so?
Anthony F: depends on the game of each player sir.
Anthony F: May I help you with something else?
Anthony F: Thank you, the answer to your question is: yes. Any bonus that you redeem will be deducted from your available rakeback.
marlais: so, is there any point in signing up for a bonus if you get rakeback?
Anthony F: Thats a question that you have to answer yourself, it depends on each person
marlais: How so?
Anthony F: depends on the game of each player sir.
Anthony F: May I help you with something else?
Is there any case where a player would realize a long-term benefit from an ACR bonus if they receive rakeback? It hardly seems worth it if it means you don't receive rakeback in an amount equal to the bonus itself. Except for players with terrible bankroll management and those receiving zero rakeback, I can't see how grinding out a bonus on ACR is worth anything, but maybe I am missing something?
Also, I have received some private messages regarding the fiasco where ACR only credited a portion of my bitcoin deposit. There is no update; ACR has stonewalled every attempt for me to have someone look at the actual transaction and I am still out the difference between the bitcoin that was transacted and the amount they credited. The problem appears to be that ACR does not really understand how bitcoin works, and relies on their payment processor to tell them whether or not a deposit has been credited, but there is zero recourse and no way to explain the problem to the bitcoin processor if they screw up. If anyone is considering depositing bitcoin on ACR, I would recommend sending it in small chunks and verifying that each chunk is credited to your account correctly before sending the next chunk to mitigate your risk of losing your whole depo if they screw up.
There are two kind of players on the site:
A) Elite Benefits players( players that are in the VIP program)
B) Rakeback players, who instead on using the VIP program prefer the Rakeback program.
Both of them can apply and release bonuses which are not an actual part of their program.
In general, micro-stakes players will be best suited to the flat rakeback program. Micro-stakes players typically are unable to produce much rake in a given month and as such, will see better results from a flat discount program such as rakeback provides. Recreational players will likely also be better off on flat 27% rakeback for much of the same reason, lack of rake (consistent) rake generation. That is not to say that all micro stakes players and all recreational players will be best, because mass tabling, super high volume micro grinders can do better on Elite Benefits, specially if they are willing to play tournaments (more on that later). Higher stakes recreational players who play stakes large enough to maximize rake generation (think 200NL plus) stand a decent chance of generating enough rake however.
The Rakeback percentage is a flat 27% based on the net rake: Net rake= Rake + tournament fees – bonuses
For example;Player A receives 27% Rakeback and rakes a total of $100, releases $12 in bonus. The calculation would be: ($100- $12)* 0.27 = $23.76
Player A will receive a payment of: $23.76
In regards the payout maam, we already reviewed on this situation, we sent your several emails. If we had not known how BitCoin works we had not used. None of our customers have had any problem with our processor but you. Our BitCoin processor is one of the fastest, secure and precise. You can check any of the emails we sent you with the blockchain screenshot that clearly shows the amount you sent and the bitcoin conversion
I am a bit confused about ACR's bonus system. I just had this chat with an ACR rep, and I was wondering if you might be able to clarify.
Is there any case where a player would realize a long-term benefit from an ACR bonus if they receive rakeback? It hardly seems worth it if it means you don't receive rakeback in an amount equal to the bonus itself. Except for players with terrible bankroll management and those receiving zero rakeback, I can't see how grinding out a bonus on ACR is worth anything, but maybe I am missing something?
Also, I have received some private messages regarding the fiasco where ACR only credited a portion of my bitcoin deposit. There is no update; ACR has stonewalled every attempt for me to have someone look at the actual transaction and I am still out the difference between the bitcoin that was transacted and the amount they credited. The problem appears to be that ACR does not really understand how bitcoin works, and relies on their payment processor to tell them whether or not a deposit has been credited, but there is zero recourse and no way to explain the problem to the bitcoin processor if they screw up. If anyone is considering depositing bitcoin on ACR, I would recommend sending it in small chunks and verifying that each chunk is credited to your account correctly before sending the next chunk to mitigate your risk of losing your whole depo if they screw up.
Quote
Your Question: Hi, it looks like when I get cash released from a bonus, my rakeback balance goes negative, and then the negative balance is carried over. Does ACR take 100% of the released bonus out of your rakeback balance?
Anthony F: Thank you, the answer to your question is: yes. Any bonus that you redeem will be deducted from your available rakeback.
marlais: so, is there any point in signing up for a bonus if you get rakeback?
Anthony F: Thats a question that you have to answer yourself, it depends on each person
marlais: How so?
Anthony F: depends on the game of each player sir.
Anthony F: May I help you with something else?
Anthony F: Thank you, the answer to your question is: yes. Any bonus that you redeem will be deducted from your available rakeback.
marlais: so, is there any point in signing up for a bonus if you get rakeback?
Anthony F: Thats a question that you have to answer yourself, it depends on each person
marlais: How so?
Anthony F: depends on the game of each player sir.
Anthony F: May I help you with something else?
Is there any case where a player would realize a long-term benefit from an ACR bonus if they receive rakeback? It hardly seems worth it if it means you don't receive rakeback in an amount equal to the bonus itself. Except for players with terrible bankroll management and those receiving zero rakeback, I can't see how grinding out a bonus on ACR is worth anything, but maybe I am missing something?
Also, I have received some private messages regarding the fiasco where ACR only credited a portion of my bitcoin deposit. There is no update; ACR has stonewalled every attempt for me to have someone look at the actual transaction and I am still out the difference between the bitcoin that was transacted and the amount they credited. The problem appears to be that ACR does not really understand how bitcoin works, and relies on their payment processor to tell them whether or not a deposit has been credited, but there is zero recourse and no way to explain the problem to the bitcoin processor if they screw up. If anyone is considering depositing bitcoin on ACR, I would recommend sending it in small chunks and verifying that each chunk is credited to your account correctly before sending the next chunk to mitigate your risk of losing your whole depo if they screw up.
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I love playing at Americas Cardroom (ACR) on the Winning Poker Network (WPN). The only thing I don't like about the platform is having to present my documents for withdrawal when using bitcoin. I don't see the necessity and it compromises my pseudo-anonymous identity by attaching my person to my bitcoin....which comprises my bitcoin account. Proof of identity is not necessary if one is using bitcoin because bitcoin users are their OWN bankers and there is no need to prove to OURSELVES that we spent our OWN money. What purpose do the documents serve while using bitcoin? It's a head scratcher for sure!
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The OSS VI offers something for every type of poker player. The series will hold diverse game types including Texas Holdem, Pot-Limit Omaha, Ante Up tournaments and PLO8 games with re-buy and re-entry structures along with an assortment of buy-ins ranging from just $0.06 up to $540.
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You’re going to Love the OSS VI with:
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Looking for a bankroll boost America? We've got you covered! We're going to pump up your next deposit with the 200% Reload Bonus!
Simply enter bonus code: BUNNY in the Promo Code Section (Cashier) when you make your deposit. You’ll then get this incredible 200% bonus (up to $500), making you already feel like tournament champion!
Note this offer will expire faster than a knockout punch, so take advantage now!
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Bitcoin players are accepting immediate Bitcoin cash outs, especially on Bitcoin deposits winnings.
My reply to ACR's latest non-response was as follows:
Quote
Please respond to my concerns that I have detailed in my previous e-mails and stop closing my support tickets. I am not interested in your promotions. I want you to credit back the Bitcoin that you have stolen from me.
I will ensure that this issue is detailed in full with the information and screenshots I have provided you on bitcointalk, twoplustwo, and any other website where ACR deposits are being discussed to let your customer base know of your unethical practices.
Sincerely,
[removed]
username: marlais
I will ensure that this issue is detailed in full with the information and screenshots I have provided you on bitcointalk, twoplustwo, and any other website where ACR deposits are being discussed to let your customer base know of your unethical practices.
Sincerely,
[removed]
username: marlais
To my latest request, I received this boilerplate response, and unhelpfully, they have once again dodged my concerns entirely and again closed my support ticket.
ACR: I don't care about your promotions, I just want the Bitcoin that you have stolen from me either refunded or credited to my account.
These guys are crooks. Do not do business with them.
ACR: I don't care about your promotions, I just want the Bitcoin that you have stolen from me either refunded or credited to my account.
These guys are crooks. Do not do business with them.
Quote
Sent: Wednesday, March 16, 2016 at 5:17 PM
From: "Winning Poker Network" <[email protected]>
To: [removed]
Subject: [WinningPokerNetwork #REX-841-50717]: Account information
Dear [removed],
Thanks a lot for your email; it is a pleasure to assist you.
You made 2 deposits with bitcoin with us and they were both credited.
We also invite you to check out more information on our promotions by visiting the following link:
http://www.americascardroom.eu/online-poker-promotions/
Please let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Patrick
Winning Poker Network Support Team.
Need help? For faster service call us anytime: 1-877-314-4195
Ticket Details
Ticket ID: REX-841-50717
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Normal
Helpdesk: https://livepokersupport.com/index.php?
From: "Winning Poker Network" <[email protected]>
To: [removed]
Subject: [WinningPokerNetwork #REX-841-50717]: Account information
Dear [removed],
Thanks a lot for your email; it is a pleasure to assist you.
You made 2 deposits with bitcoin with us and they were both credited.
We also invite you to check out more information on our promotions by visiting the following link:
http://www.americascardroom.eu/online-poker-promotions/
Please let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Patrick
Winning Poker Network Support Team.
Need help? For faster service call us anytime: 1-877-314-4195
Ticket Details
Ticket ID: REX-841-50717
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Normal
Helpdesk: https://livepokersupport.com/index.php?
Our support manager is looking into it!
As an update, ACR contacted me and now say that the 1MiL address is not one that they provided, which makes no sense, because if they hadn't provided the address to me, the BTC that I sent to that address in those two transactions certainly would have never been credited to my account, either partially or fully. I have included their reply and my response below.
I would not recommend that other ACR users attempt to deposit Bitcoin, as it appears that their customer service is confused about how Bitcoin works. In the meantime, my coin is now sitting in their wallet unspent, and ACR is refusing to send back the difference between what they credited me and what I sent or credit it to my account, or even admit that I sent it to them.
Quote
Hi,
I could have only gotten the 1MiL address from your BTC cash-in form. Otherwise, it would have been impossible that either transaction would have been credited to my account, either in part or in full. As the 1MiL address is clearly one that is controlled by you or your BTC processor, and the BTC from the 2/21 transaction is still shown as unspent, could you please either refund the remaining coin to the wallet address I sent it from or credit it to my ACR account?
Thank you,
[removed]
username: marlais
Sent: Wednesday, March 16, 2016 at 9:47 AM
From: "Winning Poker Network" <[email protected]>
To: [removed]
Subject: [WinningPokerNetwork #REX-841-50717]: Account information
Hello [removed],
I hope this e
Thank you for your patience in this matter, kindly noticed that the transaction send to the address 1MiLWzo48NahLkqj7YGmLJShycEX5P3gHd was not issued through our cashier or our company.
According to our findings, only these 2 transactions were issued by our company through our cashier:
1Fphpqjc1EWigoqEgGpLWRrMB51jk299hA
1B1xLeqF8tomk5ZWt8dRB7BkbXpY14eg8m
Kindly we suggest you to review or trace back, where did you get it
Thank you
Rod
Winning Poker Network Support Team.
Need help? For faster service call us anytime: 1-877-314-4195
Ticket Details
Ticket ID: REX-841-50717
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Normal
Helpdesk: https://livepokersupport.com/index.php?
I could have only gotten the 1MiL address from your BTC cash-in form. Otherwise, it would have been impossible that either transaction would have been credited to my account, either in part or in full. As the 1MiL address is clearly one that is controlled by you or your BTC processor, and the BTC from the 2/21 transaction is still shown as unspent, could you please either refund the remaining coin to the wallet address I sent it from or credit it to my ACR account?
Thank you,
[removed]
username: marlais
Sent: Wednesday, March 16, 2016 at 9:47 AM
From: "Winning Poker Network" <[email protected]>
To: [removed]
Subject: [WinningPokerNetwork #REX-841-50717]: Account information
Hello [removed],
I hope this e
Thank you for your patience in this matter, kindly noticed that the transaction send to the address 1MiLWzo48NahLkqj7YGmLJShycEX5P3gHd was not issued through our cashier or our company.
According to our findings, only these 2 transactions were issued by our company through our cashier:
1Fphpqjc1EWigoqEgGpLWRrMB51jk299hA
1B1xLeqF8tomk5ZWt8dRB7BkbXpY14eg8m
Kindly we suggest you to review or trace back, where did you get it
Thank you
Rod
Winning Poker Network Support Team.
Need help? For faster service call us anytime: 1-877-314-4195
Ticket Details
Ticket ID: REX-841-50717
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Normal
Helpdesk: https://livepokersupport.com/index.php?
Thank you marlais,
I will send this information to them, for inmediate assistance you can send the screeshots through email you just need to reply to it.
Regards
I will send this information to them, for inmediate assistance you can send the screeshots through email you just need to reply to it.
Regards
Thank you, I replied to their e-mail with the same links.
Our support manager is looking into it!
Thank you marlais,
I will send this information to them, for inmediate assistance you can send the screeshots through email you just need to reply to it.
Regards
I will send this information to them, for inmediate assistance you can send the screeshots through email you just need to reply to it.
Regards
Thank you, I replied to their e-mail with the same links.
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