Thank you marlais,
I will send this information to them, for inmediate assistance you can send the screeshots through email you just need to reply to it.
Regards
Topic: Official Americas Cardroom Thread - page 44. (Read 55071 times)
Hello marlais,
As the email states, the bitcoin amount you sent is the equivalent to the transaction that you are inquiring about so, please reply the email with the screenshot of that transaction so we can further review the information.
As the email states, the bitcoin amount you sent is the equivalent to the transaction that you are inquiring about so, please reply the email with the screenshot of that transaction so we can further review the information.
Here they are:
Hello,
We verified the information with the processor already, please note that the BitCoin addresses provided by the system is for 1 time use only. However I got someone from the CS dep that sent you and email with the details of the transaction and the information from the blockchain and our processor.
We verified the information with the processor already, please note that the BitCoin addresses provided by the system is for 1 time use only. However I got someone from the CS dep that sent you and email with the details of the transaction and the information from the blockchain and our processor.
Hi, I received the following response from ACR, but it does not seem very helpful. I do not understand the discrepancy between the official blockchain record and what they are seeing. I agree that the transactions have been confirmed, but the amount that I am seeing on the blockchain is significantly larger than the amount they are telling me. How should I pursue this further? Thanks!
Quote
Dear ,
We hope this email finds you very well.
Please note that based in the address that you provide we can confirm two approved transactions one for $20.00 and the other one for $25.00. Please be aware that we did found just this two transactions approved on https://www.blocktrail.com/ and they have been confirm. Be aware that this was the only information we found with this addresses, in case you try to send a new deposit you most use a different address not the same one. If you need us to check any further information you can go ahead and send the screen shot with the information of any other transaction for review attach you will find the information of the approved transaction.
We also invite you to check out more information on our promotions by visiting the following link:
http://www.americascardroom.eu/online-poker-promotions/
Please let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Monica
Winning Poker Network Support Team.
Need help? For faster service call us anytime: 1-877-314-4195
Ticket Details
Ticket ID: REX-841-50717
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Normal
Helpdesk: https://livepokersupport.com/index.php?
We hope this email finds you very well.
Please note that based in the address that you provide we can confirm two approved transactions one for $20.00 and the other one for $25.00. Please be aware that we did found just this two transactions approved on https://www.blocktrail.com/ and they have been confirm. Be aware that this was the only information we found with this addresses, in case you try to send a new deposit you most use a different address not the same one. If you need us to check any further information you can go ahead and send the screen shot with the information of any other transaction for review attach you will find the information of the approved transaction.
We also invite you to check out more information on our promotions by visiting the following link:
http://www.americascardroom.eu/online-poker-promotions/
Please let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Monica
Winning Poker Network Support Team.
Need help? For faster service call us anytime: 1-877-314-4195
Ticket Details
Ticket ID: REX-841-50717
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Normal
Helpdesk: https://livepokersupport.com/index.php?
Hello marlais,
As the email states, the bitcoin amount you sent is the equivalent to the transaction that you are inquiring about so, please reply the email with the screenshot of that transaction so we can further review the information.
Hello,
We verified the information with the processor already, please note that the BitCoin addresses provided by the system is for 1 time use only. However I got someone from the CS dep that sent you and email with the details of the transaction and the information from the blockchain and our processor.
We verified the information with the processor already, please note that the BitCoin addresses provided by the system is for 1 time use only. However I got someone from the CS dep that sent you and email with the details of the transaction and the information from the blockchain and our processor.
Hi, I received the following response from ACR, but it does not seem very helpful. I do not understand the discrepancy between the official blockchain record and what they are seeing. I agree that the transactions have been confirmed, but the amount that I am seeing on the blockchain is significantly larger than the amount they are telling me. How should I pursue this further? Thanks!
Quote
Dear ,
We hope this email finds you very well.
Please note that based in the address that you provide we can confirm two approved transactions one for $20.00 and the other one for $25.00. Please be aware that we did found just this two transactions approved on https://www.blocktrail.com/ and they have been confirm. Be aware that this was the only information we found with this addresses, in case you try to send a new deposit you most use a different address not the same one. If you need us to check any further information you can go ahead and send the screen shot with the information of any other transaction for review attach you will find the information of the approved transaction.
We also invite you to check out more information on our promotions by visiting the following link:
http://www.americascardroom.eu/online-poker-promotions/
Please let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Monica
Winning Poker Network Support Team.
Need help? For faster service call us anytime: 1-877-314-4195
Ticket Details
Ticket ID: REX-841-50717
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Normal
Helpdesk: https://livepokersupport.com/index.php?
We hope this email finds you very well.
Please note that based in the address that you provide we can confirm two approved transactions one for $20.00 and the other one for $25.00. Please be aware that we did found just this two transactions approved on https://www.blocktrail.com/ and they have been confirm. Be aware that this was the only information we found with this addresses, in case you try to send a new deposit you most use a different address not the same one. If you need us to check any further information you can go ahead and send the screen shot with the information of any other transaction for review attach you will find the information of the approved transaction.
We also invite you to check out more information on our promotions by visiting the following link:
http://www.americascardroom.eu/online-poker-promotions/
Please let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Monica
Winning Poker Network Support Team.
Need help? For faster service call us anytime: 1-877-314-4195
Ticket Details
Ticket ID: REX-841-50717
Department: Poker Solutions
Type: Issue
Status: Closed
Priority: Normal
Helpdesk: https://livepokersupport.com/index.php?
Sure I can help you buddy but first I need to send the account to review with the accounting department for them to confirm with the processor.
I will be back to you as soon as I get an answer from them
I will be back to you as soon as I get an answer from them
Thanks! I appreciate it.
Hello,
We verified the information with the processor already, please note that the BitCoin addresses provided by the system is for 1 time use only. However I got someone from the CS dep that sent you and email with the details of the transaction and the information from the blockchain and our processor.
Sure I can help you buddy but first I need to send the account to review with the accounting department for them to confirm with the processor.
I will be back to you as soon as I get an answer from them
I will be back to you as soon as I get an answer from them
Thanks! I appreciate it.
Hi ACR Rep,
I was hoping that you could help me get my account credited properly for a BTC deposit. I have made two ACR deposits, one on 2/21 and one on 2/27. Here is the link to the address I sent the coin to:
https://blockchain.info/address/1MiLWzo48NahLkqj7YGmLJShycEX5P3gHd
The two most recent transactions from the 1KyUDjwhwMzN1FXrghmQSruZKrdCPvpvfk address are the ones sent from my wallet. I did not send the other two transactions; I assume you guys are reusing deposit addresses. The transaction from 2/27 is fine, but in the transaction from 2/21, I sent 0.143 BTC (~$64), and was only credited $25. Could you please credit my account for the remainder of the BTC that was transacted but not applied to my account? My username is marlais, same as here. I have tried to contact phone support regarding this issue, but they are unwilling to help me.
This is what I see in my deposit history:
The full transaction description from the 2/21 transaction reads: Transfer from payment to marlais. Description : BTC_BITCLEARP-25437819-04E44BD8-8C92-48AB-B2B7-1CD041FCDF75 $25 $0
Sure I can help you buddy but first I need to send the account to review with the accounting department for them to confirm with the processor.
I will be back to you as soon as I get an answer from them
Hi ACR Rep,
I was hoping that you could help me get my account credited properly for a BTC deposit. I have made two ACR deposits, one on 2/21 and one on 2/27. Here is the link to the address I sent the coin to:
https://blockchain.info/address/1MiLWzo48NahLkqj7YGmLJShycEX5P3gHd
The two most recent transactions from the 1KyUDjwhwMzN1FXrghmQSruZKrdCPvpvfk address are the ones sent from my wallet. I did not send the other two transactions; I assume you guys are reusing deposit addresses. The transaction from 2/27 is fine, but in the transaction from 2/21, I sent 0.143 BTC (~$64), and was only credited $25. Could you please credit my account for the remainder of the BTC that was transacted but not applied to my account? My username is marlais, same as here. I have tried to contact phone support regarding this issue, but they are unwilling to help me.
This is what I see in my deposit history:
The full transaction description from the 2/21 transaction reads: Transfer from payment to marlais. Description : BTC_BITCLEARP-25437819-04E44BD8-8C92-48AB-B2B7-1CD041FCDF75 $25 $0
Come and check out the new social raffle on the Americas Cardroom Facebook and Twitter page. You can win a free $55 seat to this Sunday night’s Sit & Crush Cage Satellite at 8pm ET
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https://twitter.com/ACR_POKER?lang=es
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It was not since those modification should not affect regular customers and (as mentioned before) if the option is not available we are more than happy to review the request and manually process it.
Your site has gone to hell.
It used to be a good place to play but not any longer.
They took away the bitcoin withdrawl option but you can still deposit with bitcoin.
They made new rules a while back if you deposit bitcoin you cannot withdrawl for at least 72 hours which is complete bullshit. And that was when they did allow bitcoin withdrawls. Now you are out of luck to make any withdrawl.
Its a shame your network got greedy and don't walk players to cash out only make deposits.
You are considered rogue site in my book.
It used to be a good place to play but not any longer.
They took away the bitcoin withdrawl option but you can still deposit with bitcoin.
They made new rules a while back if you deposit bitcoin you cannot withdrawl for at least 72 hours which is complete bullshit. And that was when they did allow bitcoin withdrawls. Now you are out of luck to make any withdrawl.
Its a shame your network got greedy and don't walk players to cash out only make deposits.
You are considered rogue site in my book.
Sorry you feel that way buddy!
Indeed the bitcoin rules have been modified but not removed! If you do not have the option to cashout is because your account might have limited access to certain dep and cashout options, that DOES NOT mean you will not be able to cashout with BitCoin, instead you can send a request once you are ready to request your money to [email protected] and we will be more than glad to manually process it.
Were the changes implemented with a pre-announcement or were they sudden changes just implemented ?
Your site has gone to hell.
It used to be a good place to play but not any longer.
They took away the bitcoin withdrawl option but you can still deposit with bitcoin.
They made new rules a while back if you deposit bitcoin you cannot withdrawl for at least 72 hours which is complete bullshit. And that was when they did allow bitcoin withdrawls. Now you are out of luck to make any withdrawl.
Its a shame your network got greedy and don't walk players to cash out only make deposits.
You are considered rogue site in my book.
It used to be a good place to play but not any longer.
They took away the bitcoin withdrawl option but you can still deposit with bitcoin.
They made new rules a while back if you deposit bitcoin you cannot withdrawl for at least 72 hours which is complete bullshit. And that was when they did allow bitcoin withdrawls. Now you are out of luck to make any withdrawl.
Its a shame your network got greedy and don't walk players to cash out only make deposits.
You are considered rogue site in my book.
Sorry you feel that way buddy!
Indeed the bitcoin rules have been modified but not removed! If you do not have the option to cashout is because your account might have limited access to certain dep and cashout options, that DOES NOT mean you will not be able to cashout with BitCoin, instead you can send a request once you are ready to request your money to [email protected] and we will be more than glad to manually process it.
Your site has gone to hell.
It used to be a good place to play but not any longer.
They took away the bitcoin withdrawl option but you can still deposit with bitcoin.
They made new rules a while back if you deposit bitcoin you cannot withdrawl for at least 72 hours which is complete bullshit. And that was when they did allow bitcoin withdrawls. Now you are out of luck to make any withdrawl.
Its a shame your network got greedy and don't want players to cash out only make deposits.
You are considered rogue site in my book.
It used to be a good place to play but not any longer.
They took away the bitcoin withdrawl option but you can still deposit with bitcoin.
They made new rules a while back if you deposit bitcoin you cannot withdrawl for at least 72 hours which is complete bullshit. And that was when they did allow bitcoin withdrawls. Now you are out of luck to make any withdrawl.
Its a shame your network got greedy and don't want players to cash out only make deposits.
You are considered rogue site in my book.
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In case you missed it, we've got you covered! Visit our blog to check out yesterday’s Twitch stream discussion with WPN CEO Phil Nagy regarding the mobile product
http://www.americascardroom.eu/blog/2016/01/mobile-product-discussion/
http://www.americascardroom.eu/blog/2016/01/mobile-product-discussion/
We have a NEW regular feature here at Americas Cardroom. Our CEO Phil Nagy touches bases on the hottest subjects at our site, and online poker in general, via our Twitch.tv channel. This is a great way to get feedback from our players.
The next one comes this Sunday, January 24th at 12pm ET. He will talk about our future mobile product and show the first mock-ups. Come join the presentation on Sunday and let your voice be heard!
You can check the first mock ups HERE: http://www.americascardroom.eu/blog/2016/01/mobile-product-discussion/
Official Americas Cardroom Twitch Channel HERE: http://www.twitch.tv/americascardroom/
The next one comes this Sunday, January 24th at 12pm ET. He will talk about our future mobile product and show the first mock-ups. Come join the presentation on Sunday and let your voice be heard!
You can check the first mock ups HERE: http://www.americascardroom.eu/blog/2016/01/mobile-product-discussion/
Official Americas Cardroom Twitch Channel HERE: http://www.twitch.tv/americascardroom/
In case you missed it, we've got you covered! Visit our blog to check out yesterday’s Twitch stream discussion with WPN CEO Phil Nagy regarding improvements to the tourney schedule.
http://www.americascardroom.eu/blog/2016/01/new-tournament-schedule-discussion/
http://www.americascardroom.eu/blog/2016/01/new-tournament-schedule-discussion/
Here at Americas Cardroom, feedback from our players is a top priority. That’s why today at 4pm ET, CEO Phil and Tournament Director Dan will have a live stream on our official Twitch.tv channel to discuss changes to the MTT schedule. Click here to watch it: http://www.twitch.tv/americascardroom/
Notice: We will have some scheduled downtime for maintenance due to daily savings on Sunday, November 1st from approximately 7am-8am ET. We appreciate your patience and apologize for any inconvenience.
Our $5 Million GTD Promo is being restructured with the two remaining $1,000,000 GTD tourneys ($540 buy-ins) being changed to four $500,000 GTDs ($270 buy-ins) on October 18th and 25th, and November 1st and 8th.
http://www.americascardroom.eu/blog/2015/10/the-5-million-promotion-continues-with-4-more-500k-gtds-this-fall/
http://www.americascardroom.eu/blog/2015/10/the-5-million-promotion-continues-with-4-more-500k-gtds-this-fall/
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