Official refund form just sent to Bitmine.
07-Apr-2014 - "forwarded to our credit team"
Topic: Official BITMINE CoinCraft series 28nm ASIC miners thread - page 101. (Read 565240 times)
07-Apr-2014 - "forwarded to our credit team"
Another scam company ..... 
In the past they have said that the week started on the FIRST day of the delivery week, not the last day. This was used as justification for the 10 days delivery window as if they only sent it on the last day of teh delivery week, it could still take 3 days to get to the customer. It was NEVER last day of the week + 10 days + 61 days.
Outrageous.
Outrageous.
The 10 day clause relates to CPP, so it is 61 days and they have already confirmed this in writing to me. We will see if the doorstop arrives or refund:D
In the past they have said that the week started on the FIRST day of the delivery week, not the last day. This was used as justification for the 10 days delivery window as if they only sent it on the last day of teh delivery week, it could still take 3 days to get to the customer. It was NEVER last day of the week + 10 days + 61 days.
Outrageous.
Outrageous.
Their TOS have changed over time, I have screenshots etc to ensure that the correct action is taken later.
J
J
I have answer of my refund appeal, and it sound like this (published down). Later on ill post and my answer to them.
Kerim (Bitmine AG)
Apr 07 10:07
Dear Mr. Georgiev,
You must allow 71 days from the day last day of the first estimated week fo delivery to request for a refund. In your case, you can ask for a refund on the 26th of april (26.04.2014). Thank you for your understanding.
Best regards,
Bitmine AG, Bitmine.ch
Kerim (Bitmine AG)
Apr 07 10:07
Dear Mr. Georgiev,
You must allow 71 days from the day last day of the first estimated week fo delivery to request for a refund. In your case, you can ask for a refund on the 26th of april (26.04.2014). Thank you for your understanding.
Best regards,
Bitmine AG, Bitmine.ch
Their bending their TOS it is unbelievable
Is this TOS different from the latest TOS on the website? From the beginning, I have seen this TOS, or "look-a-likes"...
I have answer of my refund appeal, and it sound like this (published down). Later on ill post and my answer to them.
Kerim (Bitmine AG)
Apr 07 10:07
Dear Mr. Georgiev,
You must allow 71 days from the day last day of the first estimated week fo delivery to request for a refund. In your case, you can ask for a refund on the 26th of april (26.04.2014). Thank you for your understanding.
Best regards,
Bitmine AG, Bitmine.ch
Kerim (Bitmine AG)
Apr 07 10:07
Dear Mr. Georgiev,
You must allow 71 days from the day last day of the first estimated week fo delivery to request for a refund. In your case, you can ask for a refund on the 26th of april (26.04.2014). Thank you for your understanding.
Best regards,
Bitmine AG, Bitmine.ch
Their bending their TOS it is unbelievable
I have answer of my refund appeal, and it sound like this (published down). Later on ill post and my answer to them.
Kerim (Bitmine AG)
Apr 07 10:07
Dear Mr. Georgiev,
You must allow 71 days from the day last day of the first estimated week fo delivery to request for a refund. In your case, you can ask for a refund on the 26th of april (26.04.2014). Thank you for your understanding.
Best regards,
Bitmine AG, Bitmine.ch
Kerim (Bitmine AG)
Apr 07 10:07
Dear Mr. Georgiev,
You must allow 71 days from the day last day of the first estimated week fo delivery to request for a refund. In your case, you can ask for a refund on the 26th of april (26.04.2014). Thank you for your understanding.
Best regards,
Bitmine AG, Bitmine.ch
did you open a ticket @ [email protected]?
If You mean support BITMINE, Yes, at this address - was aimed not one case - the result is zero.
If You mean support BITMINE, Yes, at this address - was aimed not one case - the result is zero.
Keep appending your ticket with updated questions, don't annoy them by opening new tickets. Normally should get an automated confirmation each time you send an email
did you open a ticket @ [email protected]?
If You mean support BITMINE, Yes, at this address - was aimed not one case - the result is zero.
If You mean support BITMINE, Yes, at this address - was aimed not one case - the result is zero.
Giorgiomassa,
BITMINE give me back my money! And I'll forget about you forever!
ID - 315! Date of the request for return - March 5.
Messages sent to You - remain without response!
BITMINE! GIVE ME BACK MY MONEY!!!
BITMINE give me back my money! And I'll forget about you forever!
ID - 315! Date of the request for return - March 5.
Messages sent to You - remain without response!
BITMINE! GIVE ME BACK MY MONEY!!!
did you open a ticket @ [email protected]?
Giorgiomassa,
BITMINE give me back my money! And I'll forget about you forever!
ID - 315! Date of the request for return - March 5.
Messages sent to You - remain without response!
BITMINE! GIVE ME BACK MY MONEY!!!
BITMINE give me back my money! And I'll forget about you forever!
ID - 315! Date of the request for return - March 5.
Messages sent to You - remain without response!
BITMINE! GIVE ME BACK MY MONEY!!!
did you open a ticket @ [email protected]?
Giorgiomassa,
BITMINE give me back my money! And I'll forget about you forever!
ID - 315! Date of the request for return - March 5.
Messages sent to You - remain without response!
BITMINE! GIVE ME BACK MY MONEY!!!
BITMINE give me back my money! And I'll forget about you forever!
ID - 315! Date of the request for return - March 5.
Messages sent to You - remain without response!
BITMINE! GIVE ME BACK MY MONEY!!!
I apologize for my English.
BITMINE - 39 days - Money is not returned.
BITMINE give me back my money! And I'll forget about you forever!
Id - 409
application for refund - 28.02.2014
BITMINE - 39 days - Money is not returned.
BITMINE give me back my money! And I'll forget about you forever!
Id - 409
application for refund - 28.02.2014
Thanks for the info mate! Ill apply and this info in Monday. As I said I don't have any info why and when. Last message from Bitmine is one day after I send them the money. And till then - nothing. From you I understand for this protection plan or whatever... I am sorry that I must tell it again but this company are nothing more than cheat organisation. 
In May this machine will be useless.
In May this machine will be useless. All right, let us know the answer from Bitmine.
I wrote them March 10, 2014 with question do everything is ok, and what they expected. Also do they plan any delays. Answer still not come to me. If there is answer now it will be something as: we had not enough power supplys; the soldering paste was bad, we resolder units now; and lots of bla blahs, with only one value - to cover awful marketing and to win some time in wich other "customers" to be lied. In short - words with no value.
Every customer pre paid his unit and did calculation what will be the hardware value of the unit in the time of delievery. Not 71 days after that. So I was ok, to prepay some GHashs in this conditions. After 71 days the same Gh are not the same power that I prepaid for.
I know that for anyone will be hard alone to trail Bitmine, but what about cooperative trail against them? Everyone who think he can be involved in this can write his opinion.
Thanks for the info mate! Ill apply and this info in Monday. As I said I don't have any info why and when. Last message from Bitmine is one day after I send them the money. And till then - nothing. From you I understand for this protection plan or whatever... I am sorry that I must tell it again but this company are nothing more than cheat organisation. In May this machine will be useless.
In May this machine will be useless. All right, let us know the answer from Bitmine.
Thanks for the info mate! Ill apply and this info in Monday. As I said I don't have any info why and when. Last message from Bitmine is one day after I send them the money. And till then - nothing. From you I understand for this protection plan or whatever... I am sorry that I must tell it again but this company are nothing more than cheat organisation. In May this machine will be useless.
In May this machine will be useless. What you mean with 71 day from delivery term? I was thought its 71 days from the paymant date? Anyway I send them the following letter I don't believe they will ever respond to it. You say "customer protection plan" I can't see and i dont have information that I am in some plan like this. I wrote letter in April where I kindly ask do everything is ok till now I don't have response. The sad truth for me is that this company is nothing more than cheat organisation and I really don't believe that ill have any Coincraft for them, also I think that the only way to get my money back will be needed to speak with lawyers in Monday and to take the needed actions.
Dear All,
I kindly ask you to refund order #4753, placed on January 13, 2014.
The payment was made in January 15, 2014 with bank transfer No: 40151gfgfffd9
Please send the refund amount to my bank account:
BG72ccxcxccxccx241621
Account holder:
NIKOLAY IVANOV GEORGIEV
Bank:
Unicredit Bulbank
With the current letter I want to declare my clear sight and will that I don't want to receive any product from your company. Just want and believe that the money that I've send you will be restored back to me.
Kind regards and thanks in advance,
Nick
Изпpaщaнe oт мoя HTC
Dear All,
I kindly ask you to refund order #4753, placed on January 13, 2014.
The payment was made in January 15, 2014 with bank transfer No: 40151gfgfffd9
Please send the refund amount to my bank account:
BG72ccxcxccxccx241621
Account holder:
NIKOLAY IVANOV GEORGIEV
Bank:
Unicredit Bulbank
With the current letter I want to declare my clear sight and will that I don't want to receive any product from your company. Just want and believe that the money that I've send you will be restored back to me.
Kind regards and thanks in advance,
Nick
Изпpaщaнe oт мoя HTC
You have the right for a refund after 71 days after the degreed delivery date, witch is in your case March Week 2.
So monday 10 march + 10 days late delivery = 20 march.
From 20 march the Customer Protection Plan is active. After 61 days from 20 march you can ask the refund. So in your case from about 19/20 may i quess.
Till then they have the right to deliver your miner(s).
why do everyone repeat that you have the right for refund after 71 days?
thats clearly a bogus from bitmine who were bending their tos to giorgios reality.
i repeat myself...
Ok enough now. i have marked the important parts in giorgios post above.
Giorgio wrote that refunds can be asked on the 71th day of delay.
Excerpt from the TOS: http://bitmine.ch/?page_id=1001
4.5.1 Shipment can be late up to a maximum of 10 days from the agreed shipment date.
4.5.2 For each subsequent 10 days of late shipment, we will add for free 10% more hashing power to your order.
4.5.3 After the 61st day of late shipment, you have the right to request a full refund and we will pay you an additional penalty of 10% of the initial order amount, including shipping fees.
is anybody able to see the error? No?
either the maximum cpp of 50% is wrong or the 71th day for refund.
This will clear things up:
Day 10 = 0% compensation
Day 20 = 10% compensation
Day 30 = 20% compensation
Day 40 = 30% compensation
Day 50 = 40% compensation
Day 60 = 50% compensation
Day 70 = 60% compensation
so the logic behind that is inconsistent. after the 61th day you are eligible to ask for refund not the 71th day or the maximum cpp of 50% is wrong and it should be 60%.
It seems to me that giorgio is bending the truth to match his own reality. I really hope that i am wrong with my assumption.
What you mean with 71 day from delivery term? I was thought its 71 days from the paymant date? Anyway I send them the following letter I don't believe they will ever respond to it. You say "customer protection plan" I can't see and i dont have information that I am in some plan like this. I wrote letter in April where I kindly ask do everything is ok till now I don't have response. The sad truth for me is that this company is nothing more than cheat organisation and I really don't believe that ill have any Coincraft for them, also I think that the only way to get my money back will be needed to speak with lawyers in Monday and to take the needed actions.
Dear All,
I kindly ask you to refund order #4753, placed on January 13, 2014.
The payment was made in January 15, 2014 with bank transfer No: 40151gfgfffd9
Please send the refund amount to my bank account:
BG72ccxcxccxccx241621
Account holder:
NIKOLAY IVANOV GEORGIEV
Bank:
Unicredit Bulbank
With the current letter I want to declare my clear sight and will that I don't want to receive any product from your company. Just want and believe that the money that I've send you will be restored back to me.
Kind regards and thanks in advance,
Nick
Изпpaщaнe oт мoя HTC
Dear All,
I kindly ask you to refund order #4753, placed on January 13, 2014.
The payment was made in January 15, 2014 with bank transfer No: 40151gfgfffd9
Please send the refund amount to my bank account:
BG72ccxcxccxccx241621
Account holder:
NIKOLAY IVANOV GEORGIEV
Bank:
Unicredit Bulbank
With the current letter I want to declare my clear sight and will that I don't want to receive any product from your company. Just want and believe that the money that I've send you will be restored back to me.
Kind regards and thanks in advance,
Nick
Изпpaщaнe oт мoя HTC
You have the right for a refund after 71 days after the degreed delivery date, witch is in your case March Week 2.
So monday 10 march + 10 days late delivery = 20 march.
From 20 march the Customer Protection Plan is active. After 61 days from 20 march you can ask the refund. So in your case from about 19/20 may i quess.
Till then they have the right to deliver your miner(s).
What you mean with 71 day from delivery term? I was thought its 71 days from the paymant date? Anyway I send them the following letter I don't believe they will ever respond to it. You say "customer protection plan" I can't see and i dont have information that I am in some plan like this. I wrote letter in April where I kindly ask do everything is ok till now I don't have response. The sad truth for me is that this company is nothing more than cheat organisation and I really don't believe that ill have any Coincraft for them, also I think that the only way to get my money back will be needed to speak with lawyers in Monday and to take the needed actions.
Dear All,
I kindly ask you to refund order #4753, placed on January 13, 2014.
The payment was made in January 15, 2014 with bank transfer No: 40151gfgfffd9
Please send the refund amount to my bank account:
BG72ccxcxccxccx241621
Account holder:
NIKOLAY IVANOV GEORGIEV
Bank:
Unicredit Bulbank
With the current letter I want to declare my clear sight and will that I don't want to receive any product from your company. Just want and believe that the money that I've send you will be restored back to me.
Kind regards and thanks in advance,
Nick
Изпpaщaнe oт мoя HTC
Dear All,
I kindly ask you to refund order #4753, placed on January 13, 2014.
The payment was made in January 15, 2014 with bank transfer No: 40151gfgfffd9
Please send the refund amount to my bank account:
BG72ccxcxccxccx241621
Account holder:
NIKOLAY IVANOV GEORGIEV
Bank:
Unicredit Bulbank
With the current letter I want to declare my clear sight and will that I don't want to receive any product from your company. Just want and believe that the money that I've send you will be restored back to me.
Kind regards and thanks in advance,
Nick
Изпpaщaнe oт мoя HTC
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