Topic: Official BITMINE CoinCraft series 28nm ASIC miners thread - page 105. (Read 565240 times)

Giorgiomassa
Most small customers missed the opportunity due to the incompetence of Bitmine for not having delivered on time. Does not deserve our respect, when Bitmine received our money and passed 3,4,5 months still not know when deliver.

Thanks giorgiomassa.

So are you currently working on a new firmware to increase the rather weak turbomode of the coindesks?
I mean it doesn't really deserve to be called turbomode like it is now.

I am asking since you are still advertizing the turbomode as a 50% increase on your online shop.

Wouldn't it be fair to call it "up to 15%" until better firmware really delivers what is promised?

Is a firmware update even going to help here, or is this completely hardware dependend?

Would be glad if you could give us your estimation.

Hello everyone!

Time has finally come for me to make things clear about past happenings and what you can expect from bitmine in the future. First of all I owe everyone an apology being that late clarifying things but I felt that explaining anything without first setting up, on one hand, a better production line that could catch up delayed orders, and on the other hand a competent customer support staff that could answer all of your inquiries, it would not be of much use. Adding to that, my insane work schedule never let me much time for the forum and your personal inquiries. That being said I want a couple of things to be clarified:

- We never, ever, favored "bigger" customers over "little" customers. It has happened that some partnering companies have payed us to have a different production line, where one fixed person stood in our production facility and made miners just for them. This never influenced the "main" production line and it is not the cause for other orders delays.

- We never took orders having in mind to never deliver them, using the money we received as "cashflow", as someone suggested. Paying for a refund is not only a financial loss for us (as we also have to pay an additional 10% as penalty) but it is mostly about having an unhappy customer, who will probably never come to bitmine again. I cannot stress this enough, we want ALL orders to be delivered as fast as possible.

I would like also to speak about our past mistakes, and after that, how you can expect things to go with bitmine from now on:

- Production issues: it is no secret, bitmine has been hampered with production problems for most of the time. For multiple reasons, production went too slow and this caused the delays that many of you are facing.

- Overconfidence: we were too confident thinking we could catch up delays and, at some point, we simply took too many than what we should have taken and this also led to delays.

- Lack of communication: at some point our small staff was overwhelmed with emails, phone calls, letters and people showing up on our front door. We should have reinforced our customer support staff sooner than what we did.

For these reasons, we at bitmine owe you a big apology. In our defense I want to remind you that bitmine is a young and relatively small company and for most of us, dealing with so many requests is something new which we never experienced before. And even if we think we are improving and willing to improve, we make ourselves no illusions that some mistakes will still be made.

This being said I want to explain you how things are going with bitmine currently. Production is slowly but steadily improving and we are finally catching up delays. Concerning customer support, we reinforced our staff and are happy to announce that in the last two weeks we answered almost all emails within 48 hours. We also hired a new PR, who is currently working with customer support and will begin getting in touch with the forum shortly.

Finally, I want to give you some words about what you can expect from bitmine in the future:

- MUCH faster delivery times than what you experienced until now.

- A competent and fast customer and technical support. Expect all of your emails to be answered within 48 hours. Also, our customer support team speaks english, italian, french and german.

- Up to date news concerning our products, firmware releases, and many other bitmine and bitcoin-related news and new ways to interact with us and give us your feedback.

Last, but not least, I will try to be more present in the forum and answer your personal inquiries in time to come.

Addition: I got a followup email by antonio, this time they will use UPS to send the device, since last time with FedEx the device was damaged.

Neat!

So, today they answered my email:


This is great, bitmine.
Thanks.

I am very curious what the real first delivery of the BitMine RIG will be. Ordered in December, let's see if when we get a working rig on youtube!!

Excellent question !!

Has anybody gotten refund before the 61day limit?
Just a bit suspicious that they will be able to deliver my Feb. last week order before the deadline.

https://bitmine.zendesk.com/attachments/token/zfiab2apjgpgpui/?name=Refund+Request+Form.pdf

Hi y'all,

Enough is enough, can someone point me to the refund form, I've had a look on the BITMINE site and had problems finding it.  Thought it might have had a link from the CPP description, but nope, couldn't find anything.

So, if one of you that has been pointed to the refund form could post the link it'd be appreciated.

@GiorgioMassa you belong in jail, or at the very least you should never be able to run a company again.

Did you got the same amount BTC back or BTC amount when you get the BTC?

That was really quick, about 2 weeks and the BTC's were there

Update about my damaged device.

Yesterday I called bitmine, and they said they couldn't yet review the damaged device, so they can't give me an update about how they will proceed.

Today I tried to call them and waited for 30 min on the line. Then I hung up. An email I wrote afterwards has not yet recieved any answer.


It's embarassing.

How long did you have to wait for the refund?

Hi, yes I did use the refund form and got BTC back and about +10%

I will be able to ask for a refund in 8 days, and i will ask for at refund the same day.. The miners is not worth the time any more.. I will reinvest my money in stocks as the bitcoin market is poor for the time being. 

another Rig Update. Same day as zelek. Yesterday.


Kerim (Bitmine AG)

Mar 31 10:44

Dear Mr. dplusf,

CoinCraft Rig will go into production shortly, within a couple of days hopefully. Expect a video demonstration on our youtube channel and website shortly. When CoinCraft Rig will be in production we will have more accurate informations about your orders delivery time. We thank you for your patience so far.

Best regards,


Bitmine AG, Bitmine.ch


Two weeks™ are also a couple of days.
Fact is my order is two months overdue and they dont have a clue when it will be delivered.
And so i am. I dont have a clue what to do now? What fucks me up is if i ask for a refund it will be another 30 days with nothing. and because i invested 70% from my budget into bitmine i cannot react and order in the meantime from other vendors. bang bitmine really hit me hard.

so what about you guys?

Did you use the refund-form?
How long you had to wait?
BTC or bank ransfer?

Haha, those rigs will be so worthless...
I'm really glad that I already got my refund for my 2 desks.

No BFL? Why is that? Oh Right they will never get the Monarch to market so he didn't bother dropping more COIN them.