Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 7. (Read 496009 times)

So I did a purchase through zipmark on Thursday for $200.  Instead of getting an instant transaction like some people zipmark sat on my request until today when they ACHed my money this morning.  Bitinstant still doesn't show any received funds and doesn't even take zipmark anymore.  Is anyone else in this position?  I emailed both customer supports but no answer yet.

Transaction number is 8bbc779b-9642-41e3-b3be-abd7946dd1af

Created and paid for 2 slips the other day using MoneyGram, which I have done before. Initially I made 1 slip, and then wanting more just created another. When creating the 2nd, my daily limit was reached, so I created an account to raise it, so the account only shows the 2nd purchase. Well, a couple hours later after paying for them at a Money Gram, I received an email saying the 2nd purchase failed, the email corresponds below. BitInstant, if you review this, could you please spare me any detail of an ETA, or what else is needed to prove the purchase or whats needed to help speed er up. Have original transfer paper + receipt.

Thanks!
Any details would be much appreciated!

Not sure if I messed up the address to receive, which is all I could think of. If so, it is below. Thanks.

1Eqo8WMiDMNhMme289h9u7aRETQPBLt7mM

See my other post their not even taking deposits in California anymore.

I was lucky to get into contact with someone. Who knows how long it would've been had I just waited around. I just can't believe Bitinstant can't fix my address problem and just send me my freaking coins. It was a simple copy and paste error. Hopefully I get them soon. Hope everyone else gets their problems fixed.

I dont think Zip Zap has anything to do with my orders.  I did two sell BTC for USD via ACH transfer.


Ifiled a support ticket almost two weeks ago.


No one from BI is even posting on this thread anymore.  And ursay removed the BI logo from under his user name.



Something seems to be going on but I really hope not.  I got a good bit of money tied up in this crap.

I'd like to correct myself in saying that I have made contact with Bitinstant. The error actually was on my part though no way of knowing until being told. I made a mistake when I copied and pasted my address. Since talking to Gareth he has submitted my issue to Coinpault which will be fixing the mistake. Make sure when you type that address in, it is absolutely perfect otherwise you can't fix it after it's been submitted. Thanks Bitinstant.

This is what happens when you oversell as a company.

They don't sell what they really have, instead BitInstant uses a flat number system that creates orders they are obligated to meet....all this with a seemingly fixed supply/capacity.

It is a system designed to fail. Any automation hiccups are just compounding on top of the most basics of problems.

is it still possible to do transactions as guest?

Dude if it was 2 weeks I would be demanding a refund from Zip Zap. If they haven't paid you your Bitcoins in 2 weeks, and I assume it was for a large amount as mine was meager, but after reading all of these posts, I'm already flipping out. I'd be marching into their office if I could, because everything on my end has checked out. I messaged the Ursay guy. Let's see if he does anything.

2 days?  Get comfortable.   I am almost at 2 weeks.   Not a word from BI.


I really hope they have not turned scammers.  I have recommended BI to all of my friends starting about 2 years ago when they first came out.  I hope they don't make me look like an idiot.  They have always came throug in the past when there was an issue but I have never saw anything like this.


I have been patiently waiting.  Not threatning them and they can't even give me any kind of word.

Getting a failed transaction notice is one thing, not getting a response from customer service in 2 days is absurd. Bitinstant you need to get your customer service in check. You need to let those with failed transactions know what is going on. You need to stop messing around with our money. You need to get it together. I can handle a delay, however a delay without any follow up response besides your copy and paste message is unacceptable and you have a lot to answer for. This is going to gain attention and you had a potential good thing going here and you're ruining it. GIVE ME MY BITCOINS!!!!!!!

Michael   

I love how i see these guys online, but they are still not responding. come on bitinstant message people back, call them, hell maybe even email them,Facebook them, and/or respond in all the blogs you have. stop telling everyone to submit a ticket. i have a feeling 98% of these problems have been reported and you are blowing smoke. get it together. as a retire member of the military i have a lot of time on my hands. please don't make me spend my time writing the media, bbb, or jag. i hope you will start to have some kind of support system in place. that's 24/7. yes i expect you to have someone there all the time. you have no problem taking peoples money late at night or on the weekends. that being said i should have no problem getting a hold of someone when there is a problem. sorry everyone i know I'm new here, but if you are going to do something do it right the first time.

I wish bitinstant was available in my country

When are the mtgox to bitstamp transactions coming back?

i'm glad they have processed some, i am absolutely for sure they still do not know exactly what is going on let alone how to fix it.

I have been saying for months that Bitinstant was a Ponzi scheme and on the way out.  Ursay has removed the BI logo from his profile; I assume they have finally realized that just having people respond to every message won't matter when you have thousands of customers complaining.  I don't know what happened to the money, but there is a huge hole in their books that they can't recover from.  Their "technical issues" are absolute BS...I am a web developer, and none of the things they have said pass even the most basic smell test.  The code either works or it doesn't; it doesn't selectively work.

I think the roof has finally caved in.  You'll notice they aren't responding anymore in this thread.  It's interesting that the Winklevoss twins are involved in all of this as investors....they are going to get alot of bad press when the feds finally move in and press charges against the main executives.  Bitinstant is destined to become the worst black mark in the history of the Bitcoin community.  Between this and the suspension of withdrawals from Mt Gox, it may actually be the death knell for Bitcoin in general.

hello, i see im having some of the same problems as so many others. this was my first purchase with bitinstant and to say as of now it has not been the best.


 i just received this email

Subject: BitInstant Transaction Failed

Hi

Thank you for using BitInstant!

This email is to notify you that while we received your payment successfully, we have encountered an error while trying to process your transaction at Jun 29 2013 21:02:03, meaning your order has currently failed.

Transaction ID: 439c2c14-5988-4fe2-946b-431db1e120b8

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 144.02, has NOT yet been transferred to bitcoin.

Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly).

Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue.

Thank you for your patience,

The Bitinstant Team

No phone # or online chat. only email and a crappy mailing address. so, am i just supposed to hope the make believe people in the sky will fix it.?

I know at least 3 support staff were recently let go due to internal changes, so it's not surprising that responsiveness and resolution has really tapered off.

This is Obviously a feature, not a bug..

Okay, I finally managed a few transactions as a guest.   My question is... how come my actual name and birthday, etc. comes up as 'identity cannot be verified' (again, as a guest) but when I spell my name incorrectly on purpose or make up a telephone number... it DOES work.    Kind of strange and annoying that my real name doesn't work, but non-existent names and incorrect telephone numbers DO work?