Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 127. (Read 495996 times)

Quote from: Singlebyte on April 12, 2013, 03:05:32 PM

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack. Grin

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9

This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e

THANK YOU URSAY !!!

I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures. What did you receive? What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

Escalated your request for fee reversal.

@URSAY

Last night, shortly after you posted this, I received an email from Mandrik :

"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!

---
Sincerely,
Mandrik "

I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks

URSAY,

I was exchanging pm with you, but I'll just post my email here. [email protected]. This is in regard to : OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.

Thanks for providing useful info! What BTC addy would you like your funds sent to? Thanks!

1DVtcrbeadE4TtQGUpKGXhPu3iggwiYXNz

Thank you URSAY !!!

Is BitInstant Really sending funds to an address given in a forum?? Really? Now THAT's Security.....

Why do you find this insecure?

BitcoinApprentice

newbie

Activity: 56

Merit: 0

Today's UPDATE:BTC

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

*****************************************************************************************************
Without going through every page, My appx specs for your Caveat Emptor:
Sad

Apr 3, 2013 1st day Cash Sent & Taken $480.05 Stopped at BitInstant
Sad

Apr 4, 2013 2nd day Contacts get no BI response. LIVE Chat is a fraud: goes to webmail. Phones not responded to. Emails not responded to.
Angry

Apr 5, 2013 3rd day No BI response
Angry

Apr 6, 2013 4th day NO response
Angry

Apr 7, 2013 5th day NO response
Undecided

Apr 8, 2013 6th day SUPPOSEDLY on this 3rd party FORUM 4/8 "List" by Ursay (not BitInstant's official website)
Undecided

Apr 9, 2013 7th day NO resolution -- NO money -- BitInstant still has it. --Mocking by Customer no-service
Undecided

Apr 10, 2013 8th day NO resolution -- NO money BitInstant still has it.
Undecided

Apr 11, 2013 9th day NO resolution -- NO money -- BitInstant still has it.
Undecided

Apr 12, 2013 10th day NO resolution -- NO money -- BitInstant still has it. Friday surprise was supposed to make us happy. LOL
Undecided

Apr 13, 2013 11th day NO resolution -- NO money -- BitInstant still has it.
Undecided

Apr 14, 2013 12th day NO resolution -- NO money -- BitInstant still has it.
Undecided

Apr 15, 2013 13th day Received original funds. NO notice, NO email, NO apology, NO waiver of funds, Just a lot of NO w/ BI.

Not accusing, that's for court, but here's the definition of FRAUD:
http://legal-dictionary.thefreedictionary.com/fraud

"A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury." ....
Read the rest.
And should you want to do something about it:
http://www.consumerfraudreporting.org/stateattorneygenerallist.php

And No Ursay, If we get our money, I don't want to shut you down. It's been almost 2 weeks on mine, so YES if we don't get our money, Dang right you OUGHT to be shut down. Happens all the time, and I'm confident that another who respects contract law and customer service will replace you (BitInstant).
----------------------------------------------------------
Hope you folks get yours, feel free to repost links as needed.

BitcoinApprentice

newbie

Activity: 56

Merit: 0

Quote from: lifted1 on April 15, 2013, 04:58:42 PM

Quote from: noname6520 on April 15, 2013, 04:59:01 PM

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack. Grin

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9

This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e

THANK YOU URSAY !!!

I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures. What did you receive? What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

Escalated your request for fee reversal.

@URSAY

Last night, shortly after you posted this, I received an email from Mandrik :

"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!

---
Sincerely,
Mandrik "

I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks

URSAY,

I was exchanging pm with you, but I'll just post my email here. [email protected]. This is in regard to : OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.

Thanks for providing useful info! What BTC addy would you like your funds sent to? Thanks!

1DVtcrbeadE4TtQGUpKGXhPu3iggwiYXNz

Thank you URSAY !!!

Is BitInstant Really sending funds to an address given in a forum?? Really? Now THAT's Security.....

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: URSAY on April 15, 2013, 12:10:00 PM

Quote from: noname6520 on April 15, 2013, 12:03:49 PM

URSAY I hope you are not still talking about reimbursing people for shorting them. I got this email.

Hello,

Regarding order # d0277f58-a4d7-410c-9f42-0b57e02f3cad

It appears we were not executing the purchase of BTC for you bu this was merely a cash deposit into your Gox acct? If we are not in control of your actual BTC purchase then unfortunately we cannot offer to reimburse you for this.

Please let me know if you have any further questions.

Thanks!

bunch of scammers.

I sent you that email. You made a cash deposit to your Gox acct. We had no hand in executing your BTC purchase.

YES BUT YOU GUYS HELD MY DWOLLA FUNDS FOR A WEEK WHEN YOU PROMISE TO SEND MONEY IN 1 HR.

seriously, If you had just sent me the funds back turns out I would have been able to deposit dwolla -> mtgox in an hour and buy at 90. Instead you held my cash for a week and sent me at some inflated price (at which I bought 4 btc less than what I could have bought at the time you promised to send me).

make sense?

Yes it makes sense and I understand why you would be upset. Can I open a ticket for you and try to reverse your fees?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: lifted1 on April 15, 2013, 04:58:42 PM

Quote from: URSAY on April 15, 2013, 12:10:00 PM

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack. Grin

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9

This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e

THANK YOU URSAY !!!

I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures. What did you receive? What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

Escalated your request for fee reversal.

@URSAY

Last night, shortly after you posted this, I received an email from Mandrik :

"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!

---
Sincerely,
Mandrik "

I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks

URSAY,

I was exchanging pm with you, but I'll just post my email here. [email protected]. This is in regard to : OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.

Thanks for providing useful info! What BTC addy would you like your funds sent to? Thanks!

1DVtcrbeadE4TtQGUpKGXhPu3iggwiYXNz

Thank you URSAY !!!

Got it ty!

noname6520

newbie

Activity: 28

Merit: 0

Quote from: noname6520 on April 15, 2013, 12:03:49 PM

URSAY I hope you are not still talking about reimbursing people for shorting them. I got this email.

Hello,

Regarding order # d0277f58-a4d7-410c-9f42-0b57e02f3cad

It appears we were not executing the purchase of BTC for you bu this was merely a cash deposit into your Gox acct? If we are not in control of your actual BTC purchase then unfortunately we cannot offer to reimburse you for this.

Please let me know if you have any further questions.

Thanks!

bunch of scammers.

I sent you that email. You made a cash deposit to your Gox acct. We had no hand in executing your BTC purchase.

YES BUT YOU GUYS HELD MY DWOLLA FUNDS FOR A WEEK WHEN YOU PROMISE TO SEND MONEY IN 1 HR.

seriously, If you had just sent me the funds back turns out I would have been able to deposit dwolla -> mtgox in an hour and buy at 90. Instead you held my cash for a week and sent me at some inflated price (at which I bought 4 btc less than what I could have bought at the time you promised to send me).

make sense?

lifted1

newbie

Activity: 28

Merit: 0