Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 131. (Read 496012 times)

Quote from: FYourself on April 14, 2013, 11:25:30 PM

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either [email protected] or [email protected]; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds?

I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.

Can you confirm what email was on the list so I can reference that for future reference.

Thank you.

Please allow 24 hours for your deposit to make it thru the queue. Thanks.

[email protected]

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: joeykrug on April 15, 2013, 09:57:56 AM

Quote from: URSAY on April 15, 2013, 09:27:05 AM

Quote from: joeykrug on April 15, 2013, 07:58:31 AM

Hi I've submitted 2 support emails a few days ago, still haven't gotten a response. $2000 from dwolla --> MtGox hasn't gotten there yet. Email: [email protected]

Have you submitted your support request to bitinstant.com/contact ?

Please provide me with more info regarding your order and I will try to help.

Yes I have submitted support tickets.

First order ID: Details: 50bbd6f6-1a4d-4289-8896-ac0d571db809
Second order ID. Details: da74dfa6-91af-403d-86e9-7f889f9eb1c8

Are you sure these are order IDs?

jthev05

newbie

Activity: 18

Merit: 0

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

andrewb

newbie

Activity: 42

Merit: 0

Quote from: URSAY on April 15, 2013, 09:52:44 AM

Quote from: andrewb on April 15, 2013, 09:45:37 AM

Quote from: FYourself on April 14, 2013, 11:25:30 PM

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either [email protected] or @gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds?

I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.

Can you confirm what email was on the list so I can reference that for future reference.

Thank you.

joeykrug

newbie

Activity: 55

Merit: 0

Quote from: URSAY on April 15, 2013, 09:27:05 AM

Quote from: joeykrug on April 15, 2013, 07:58:31 AM

Hi I've submitted 2 support emails a few days ago, still haven't gotten a response. $2000 from dwolla --> MtGox hasn't gotten there yet. Email: [email protected]

Have you submitted your support request to bitinstant.com/contact ?

Please provide me with more info regarding your order and I will try to help.

Yes I have submitted support tickets.

First order ID: Details: 50bbd6f6-1a4d-4289-8896-ac0d571db809
Second order ID. Details: da74dfa6-91af-403d-86e9-7f889f9eb1c8

lifted1

newbie

Activity: 28

Merit: 0

Ursay, I just sent you a PM with my email address. thank u!!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Vict0ar on April 15, 2013, 09:49:55 AM

Quote from: URSAY on April 15, 2013, 09:01:00 AM

I will probably looking further into some logged price execution issues as well. I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.

How do we determine exactly what we are owed? Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?

If you had us execute the BTC order then give me the BTC price at the time of your order. Figure out what you received and do the math to tell us what we owe you. Obviously the more info you can provide us with the better.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: andrewb on April 15, 2013, 09:45:37 AM

Quote from: FYourself on April 14, 2013, 11:25:30 PM

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either [email protected] or [email protected]; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds?

Vict0ar

newbie

Activity: 19

Merit: 0

Quote from: URSAY on April 15, 2013, 09:01:00 AM

I will probably looking further into some logged price execution issues as well. I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.

How do we determine exactly what we are owed? Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?

andrewb

newbie

Activity: 42

Merit: 0

Quote from: FYourself on April 14, 2013, 11:25:30 PM

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either [email protected] or @gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: evilzpet on April 15, 2013, 09:43:30 AM

Quote from: URSAY on April 15, 2013, 09:30:55 AM

Quote from: evilzpet on April 15, 2013, 08:57:48 AM

I need help from a Bitinstant representative please! I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue. HELP!

If you don't provide info it is very difficult to help.

Two deposits on 4/7.

Cash to email - [email protected]

591 889 621
343 136 495

I'm assuming the numbers on the bottom are zipzap acct. #s?

evilzpet

newbie

Activity: 13

Merit: 0

Quote from: URSAY on April 15, 2013, 09:30:55 AM

Quote from: evilzpet on April 15, 2013, 08:57:48 AM

I need help from a Bitinstant representative please! I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue. HELP!

If you don't provide info it is very difficult to help.

Two deposits on 4/7.

Cash to email - [email protected]

591 889 621
343 136 495

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FYourself on April 14, 2013, 11:25:30 PM

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Deadlock94 on April 15, 2013, 09:23:49 AM

CVS transaction on 4/3, support ticket list on 4/9, and as of this morning 4/15 I finally have my money in my Gox account. I'm allitle upset that bit instant still kept their fee. I still need compensated for the price difference, and I will be checking URSAY's sig in a sec to see how I should go about obtaining the difference. I will say after this experiance I will probably not be using bit instant anytime soon untill they have proven to get it together. But I will say it wasn't all their fault. MtGox had a hand to play in this as well. Basically every bad thing that could of happen, did happen. Unfortunate as that is it is going to hurt gox and bitinstant. I would like to thank URSAY personally, I have watched him get bashed for the last 2 weeks like all of this was his fault or something. He was literally the only person who was helping for the longest time, and although I am not pleased with the swiftness of my transaction still, you all should understand none of that is in his control. Thank you so much for all you have done with my order and everyone else's order URSAY. Everyone be polite and patient and your money will come.

Good to hear that you've finally received your funds! I would be happy to submit a ticket for a fee reversal request if you can provide me with some info...

BTC destination address and what you think you are owed. Please keep in mind that we can only lock in the price at time of order when we are expected to execute the BTC purchase.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

URSAY,

Its now been almost 2 weeks since payment was sent via BitInstant - still no funds. Multiple emails sent via contact link on BitInstant...and auto emails sent back saying "it's being worked on." That was a week ago. No money posted, no codes sent...nothing. Just trying to track down my money.

OrderID: 4e4a1ce7-e36f-402d-ba94-8a8959d88663
EventID: b31f9bcc-25c3-4fc7-9298-8b7c4b27d919
$480.05

OrderID: 18555d2d-5910-4691-ba94-c81a8025328d
EventID: 40c237b8-d453-4611-a154-45acafa3c601
$480.05

Looks like you got some Gox coupons. Did you try using the codes? What was the result?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: evilzpet on April 15, 2013, 08:57:48 AM

I need help from a Bitinstant representative please! I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue. HELP!

If you don't provide info it is very difficult to help.

andrewb

newbie

Activity: 42

Merit: 0