Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 130. (Read 496012 times)

Quote from: jthev05 on April 15, 2013, 11:00:42 AM

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today. Please allow 24 hours for processing. Thanks!

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes? Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

I need your BTC addy that you want funds sent to and I will escalate your issue for someone to look into.

noname6520

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 15, 2013, 10:39:14 AM

Quote from: URSAY on April 15, 2013, 10:37:38 AM

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today. Please allow 24 hours for processing. Thanks!

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes? Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

you aren't getting reimbursed.

donkeybozo

newbie

Activity: 34

Merit: 0

Quote from: donkeybozo on April 15, 2013, 10:26:24 AM

Quote from: URSAY on April 15, 2013, 09:05:04 AM

Quote from: donkeybozo on April 14, 2013, 11:19:47 PM

Quote from: URSAY on April 14, 2013, 11:15:44 PM

Quote from: donkeybozo on April 14, 2013, 11:07:40 PM

Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb needs to be escalated

63+ hours now

Have you logged your issue thru bitinstant.com/contact ?

I did Friday

If you logged your issue at bitinstant.com/contact then you should of received an automated email which let's you know that our CS reps are working on your issue. Can you supply me with your Gox acct. MX # ?

# M07225822X

Looks like there is an issue finding your Gox acct. but you've appeared to provide the acct. info we have on file. I'm not sure how this type of issue would be solved so your best method for resolution would be to log everything at bitinstant.com/contact

Thanks!

Logged everything on Friday

noname6520

newbie

Activity: 28

Merit: 0

URSAY I hope you are not still talking about reimbursing people for shorting them. I got this email.

Hello,

Regarding order # d0277f58-a4d7-410c-9f42-0b57e02f3cad

It appears we were not executing the purchase of BTC for you bu this was merely a cash deposit into your Gox acct? If we are not in control of your actual BTC purchase then unfortunately we cannot offer to reimburse you for this.

Please let me know if you have any further questions.

Thanks!

bunch of scammers.

jthev05

newbie

Activity: 18

Merit: 0

Quote from: URSAY on April 15, 2013, 10:39:14 AM

Quote from: URSAY on April 15, 2013, 09:13:08 AM

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today. Please allow 24 hours for processing. Thanks!

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes? Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

akabmikua

full member

Activity: 223

Merit: 100

Quote from: akabmikua on April 15, 2013, 12:44:38 AM

@URSAY,

I have logged in the request at bitinstant.com/contact , but no person contacted me past 2 days. This is discouraging.

Can you please manually push my order(s) too?

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

Its over 11 days now.

My first support ticket (after 1 day of placing the order) was NEK-JBDME-321 and second one (logged on Apr 13) without any ID (tough the email has a title with ID: 861406, which probably is NOT my support id)

If you submitted tickets thru bitinstant.com/contact then you should of received an automated email which states that your issue is logged and we are looking into it. Is it possible you received any btce coupons?

As now I am in a bit of urgency, a new BTC-E code of $1391.5044 (After your fees, initially $1404) will also work for me.

Thanks!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: evilzpet on April 15, 2013, 10:45:33 AM

Quote from: URSAY on April 15, 2013, 09:44:56 AM

Quote from: evilzpet on April 15, 2013, 09:43:30 AM

Quote from: URSAY on April 15, 2013, 09:30:55 AM

Quote from: evilzpet on April 15, 2013, 08:57:48 AM

I need help from a Bitinstant representative please! I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue. HELP!

If you don't provide info it is very difficult to help.

Two deposits on 4/7.

Cash to email - [email protected]

591 889 621
343 136 495

I'm assuming the numbers on the bottom are zipzap acct. #s?

Yes sir. Sadly I cannot locate the quote ID and have spent several days trying to recover lost internet history to no avail so that is all I have to work with.

I've manually pushed both orders. Please allow up to 24 hours to see any results. Thanks!

damavox

newbie

Activity: 14

Merit: 0

THANK YOU!! FINALLY GOT MY COINS!

Even if i did lose about $26 from the original price i might consider using bitinstant again in the future.

Just so everyone knows they did give me more coins then i originally purchased, they are just worth less now.

evilzpet

newbie

Activity: 13

Merit: 0

Quote from: URSAY on April 15, 2013, 09:44:56 AM

Quote from: evilzpet on April 15, 2013, 09:43:30 AM

Quote from: URSAY on April 15, 2013, 09:30:55 AM

Quote from: evilzpet on April 15, 2013, 08:57:48 AM

I need help from a Bitinstant representative please! I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue. HELP!

If you don't provide info it is very difficult to help.

Two deposits on 4/7.

Cash to email - [email protected]

591 889 621
343 136 495

I'm assuming the numbers on the bottom are zipzap acct. #s?

Yes sir. Sadly I cannot locate the quote ID and have spent several days trying to recover lost internet history to no avail so that is all I have to work with.

URSAY

legendary

Activity: 1974

Merit: 1010

sugsmack100...

If your out there I need your email address to help solve your issue!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: donkeybozo on April 15, 2013, 10:26:24 AM

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today. Please allow 24 hours for processing. Thanks!

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes? Our fees are listed at bitinstant.com

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: URSAY on April 15, 2013, 09:05:04 AM

Quote from: donkeybozo on April 14, 2013, 11:19:47 PM

Quote from: URSAY on April 14, 2013, 11:15:44 PM

Quote from: donkeybozo on April 14, 2013, 11:07:40 PM

Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb needs to be escalated

63+ hours now

Have you logged your issue thru bitinstant.com/contact ?

I did Friday

If you logged your issue at bitinstant.com/contact then you should of received an automated email which let's you know that our CS reps are working on your issue. Can you supply me with your Gox acct. MX # ?

# M07225822X

Looks like there is an issue finding your Gox acct. but you've appeared to provide the acct. info we have on file. I'm not sure how this type of issue would be solved so your best method for resolution would be to log everything at bitinstant.com/contact

Thanks!

jthev05

newbie

Activity: 18

Merit: 0

Quote from: URSAY on April 15, 2013, 09:05:04 AM

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today. Please allow 24 hours for processing. Thanks!

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

donkeybozo

newbie

Activity: 34

Merit: 0

Quote from: donkeybozo on April 14, 2013, 11:19:47 PM

Quote from: URSAY on April 14, 2013, 11:15:44 PM

Quote from: donkeybozo on April 14, 2013, 11:07:40 PM

Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb needs to be escalated

63+ hours now

Have you logged your issue thru bitinstant.com/contact ?

I did Friday

If you logged your issue at bitinstant.com/contact then you should of received an automated email which let's you know that our CS reps are working on your issue. Can you supply me with your Gox acct. MX # ?

# M07225822X

Deadlock94

newbie

Activity: 4

Merit: 0

Quote from: URSAY on April 15, 2013, 09:36:48 AM

Quote from: Deadlock94 on April 15, 2013, 09:23:49 AM

CVS transaction on 4/3, support ticket list on 4/9, and as of this morning 4/15 I finally have my money in my Gox account. I'm allitle upset that bit instant still kept their fee. I still need compensated for the price difference, and I will be checking URSAY's sig in a sec to see how I should go about obtaining the difference. I will say after this experiance I will probably not be using bit instant anytime soon untill they have proven to get it together. But I will say it wasn't all their fault. MtGox had a hand to play in this as well. Basically every bad thing that could of happen, did happen. Unfortunate as that is it is going to hurt gox and bitinstant. I would like to thank URSAY personally, I have watched him get bashed for the last 2 weeks like all of this was his fault or something. He was literally the only person who was helping for the longest time, and although I am not pleased with the swiftness of my transaction still, you all should understand none of that is in his control. Thank you so much for all you have done with my order and everyone else's order URSAY. Everyone be polite and patient and your money will come.

Good to hear that you've finally received your funds! I would be happy to submit a ticket for a fee reversal request if you can provide me with some info...

BTC destination address and what you think you are owed. Please keep in mind that we can only lock in the price at time of order when we are expected to execute the BTC purchase.

BTC address: 1GwPL9QRJ6cTfHGHEBYDMEEb1xqvRcQpRd
Looks like the difference would be .3589btc. Thanks URSAY!

jthev05

newbie

Activity: 18

Merit: 0