Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 179. (Read 496012 times)

URSAY, I was on the 4/9 list as well and been patiently waiting!!! Please help a brother out!!

URSAY I just want to make sure you've got all the info you need from me. I'm on the 4/11 list.

My email I used to order is  [email protected]

The bitcoin address where my coins go is 13CgzzbM6cmrPFbQuTC1F4sg75Pifk4RPU    

I never got an Order ID because my transaction didn't get that far.  In the event log, I'm stuck at "Mt Gox Order Loading"

Here's my bitinstant order page.

Order receipt

Quote ID   fdf90bef-086a-42b5-9df5-75d2348ae5ab
Event ID   a587130e-076f-4afa-8d83-7ad5aa57b85b
Fees (inclusive)   3.99%%
Amount you paid   $175.0 USD
Amount you will receive   $168.0175 USD
Destination exchange   Bitcoin Address
Destination account   13CgzzbM6cmrPFbQuTC1F4sg75Pifk4RPU
Order event log

Timestamp   Event ID   Event type
Wed Apr 10 20:16:44 2013   a587130e-076f-4afa-8d83-7ad5aa57b85b   Quote for new transaction
Wed Apr 10 21:03:25 2013   0e005f4f-3ee7-4dcb-b79b-b0cf1dacd3a5   New Order
Wed Apr 10 21:04:37 2013   546d4b2b-e37a-4c6e-b341-e6f6e6c2d39f   Coinapult Order Loading
Wed Apr 10 21:19:41 2013   f0c80d72-6fd1-4a6b-8e09-e9b78bd3d0e8   MTGox Order Loading

Is my order one that might benefit from being manually pushed through like these others?

I'd really love to get my coins at the crash price, that was the whole reason I ordered when I did.  I will lose too much money if I get them at the pre-crash price.

Thanks for the attempts. At least I know that you are working on it.

I'll report back later tonight to let you know if my funds appeared in my wallet
nonames456 NOT noname6820 - just checking!

You have a GOX code.  Have you tried using it?  What was the result?

Just made another deposit using another company and i got my coins instant... I wonder why its been 5 days and i still have not received nothing but talk from bitinstant. Consider me not saying the name of the company an incentive to get me my $160 worth of coins today.

The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4...  

OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc
EventID: bf3571c1-b83c-456c-9c88-5e01064a829b
QuoteID: 72f1070e-221b-4300-a100-014c21475075
DestAccount: M65260315X

5 days and counting. get your shit together.

Do you have any idea who the address belongs to or why it was sent to this address?

Tried to push on 4/9.  Also just tried another push.  We will get this fixed for you soon enough! 

Just resent manually.  Also tried this yesterday.  You issue may have to be resolved in another way but we will continue working to find out. 

I would also like a push on my zip zap account number is 288533151  

URSAY, is there any chance you could try to push mine? I'm on the 4/9 list

From GOX today...

TOKYO - JAPAN - April 11, 2013   Hi everyone, just a quick update on the situation and what happened last night.  First of all we would like to reassure you but no we were not last night victim of a DDoS but instead victim of our own success!  Indeed the rather astonishing amount of new account opened in the last few days added to the existing one plus the number of trade made a huge impact on the overall system that started to lag. As expected in such situation people started to panic, started to sell Bitcoin in mass (Panic Sale) resulting in an increase of trade that ultimately froze the trade engine!  To give you an idea of how impressive things were here are some numbers that we would love to share with you guys: - The number of trades executed tripled in the last 24hrs. - The number of new account opened went from 60k for March alone to 75k new account created for the first few days of April! We now have roughly 20,000 new accounts created each day.  Due to these facts we have been busy working on improving things since last week and our team has been working around the clock to improve Mt.Gox to catch up with the demand. We will continue to release several updates today and in the coming few days to improve our system overall performance.  Also please note that we may have to close the exchange for two hours in the next 12 to 24hrs to add several new servers to our system.  Thank you for your understanding and continuous support! 
Regards
Mt.Gox Co. Ltd Team.

Mt.Gox Contact [email protected]

Resent your order thru manually.  You may see some results soon.  Thanks! 

If I logged your issue and I don't have your email address then I NEED it.  Send it to me!!!

If you already sent your email then I probably have already.  No need to resend!  Thanks guys!  

On what?   

They are.

We have many CS reps.  Not all of us have powers to resolve every ticket.  I resolve what I can and pass harder ones to level 2 support. 

I just resubmitted your order manually.  With this type of order my solution can sometimes work and sometimes it gets stuck in the system again.  This depends on a number of factors.  I hope you see some results soon! 

The issues resolution should be prioritized by age and not by how easy they are to be solved.