Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 182. (Read 496012 times)

Quote from: Singlebyte on April 11, 2013, 10:40:38 AM

Quote from: Singlebyte on April 11, 2013, 11:06:58 AM

Done with PMs. If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list. My system logs issues daily and I do not carry issues forward to new dated lists. Your ticket priority does not change. Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon. Thanks! Cheesy

My issue is still not resolved and I did not get a PM! Where's my money!?!?

Level 2 support shows your issue as [RESOLVED]. Is this not the case? Thanks! Cheesy

PLEASE GIVE ME MY MONEY I HAVE LEFT 10 POSTS AND
PM'ED YOU 3 TIMES, BUT NO RESPONSE, THIS IS LOOKING MORE LIKE A SCAM EVERY MINUTE I WAIT. GET ME MY FUCKING MONEY

This response does not answer my question or help me solve your issue. Sad

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Singlebyte on April 11, 2013, 10:40:38 AM

Quote from: Singlebyte on April 11, 2013, 11:06:58 AM

Done with PMs. If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list. My system logs issues daily and I do not carry issues forward to new dated lists. Your ticket priority does not change. Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon. Thanks! Cheesy

My issue is still not resolved and I did not get a PM! Where's my money!?!?

Level 2 support shows your issue as [RESOLVED]. Is this not the case? Thanks! Cheesy

No...you short changed me on the amount owed. Yankee said he would honor the price we purchased at. I am have PMd you and you added me to the 4/9 list but I have not seen the difference made up to me yet. I purchased coin at about $153 but two days later you bought coin for me at about $190. I am owed the difference.

I take back my recent response. This new issue was already logged on the 4/9 list. Please take note. It's not productive for me to have to lookup issues that I have already logged.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Singlebyte on April 11, 2013, 10:40:38 AM

Quote from: URSAY on April 11, 2013, 10:53:20 AM

Done with PMs. If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list. My system logs issues daily and I do not carry issues forward to new dated lists. Your ticket priority does not change. Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon. Thanks! Cheesy

My issue is still not resolved and I did not get a PM! Where's my money!?!?

Level 2 support shows your issue as [RESOLVED]. Is this not the case? Thanks! Cheesy

No...you short changed me on the amount owed. Yankee said he would honor the price we purchased at. I am have PMd you and you added me to the 4/9 list but I have not seen the difference made up to me yet. I purchased coin at about $153 but two days later you bought coin for me at about $190. I am owed the difference.

Thanks for being clear that your first ticket was resolved and that I need to open a second ticket for you regarding this new issue. You will appear on the 4/11 list. Cheesy

duquevalentino

newbie

Activity: 25

Merit: 0

Quote from: duquevalentino on April 11, 2013, 09:23:31 AM

Hello Ursay,

Made a NEW transaction and payed. Could you put me in support list?

Quote for Cash transaction
Quote ID   ba485d49-b405-4661-ba0c-0dcb634470ad
Event ID   251cb4a6-def9-42aa-86d9-88ca29a179bf
Quote valid until   Wed Apr 10 23:41:21 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $500.0 USD
Amount you will receive   $480.05 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox
Zip Zap Account: 795077700
MTGOX account: M09228152X

Thank you and have a nice day!

This is a different issue then the current ticket I have open. Correct? Thanks! Cheesy

Yes, it is.

Thank you.

cea45

newbie

Activity: 12

Merit: 0

Quote from: Singlebyte on April 11, 2013, 10:40:38 AM

Done with PMs. If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list. My system logs issues daily and I do not carry issues forward to new dated lists. Your ticket priority does not change. Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon. Thanks! Cheesy

My issue is still not resolved and I did not get a PM! Where's my money!?!?

Level 2 support shows your issue as [RESOLVED]. Is this not the case? Thanks! Cheesy

My issue still isn't resolved and I haven't received a PM or anything. What say you URSAY? Was on 4/9 list and been waiting for bitcoin since Sunday! Thanks

uncfan42204

newbie

Activity: 19

Merit: 0

Quote from: Singlebyte on April 11, 2013, 10:40:38 AM

Quote from: URSAY on April 11, 2013, 11:03:53 AM

Done with PMs. If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list. My system logs issues daily and I do not carry issues forward to new dated lists. Your ticket priority does not change. Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon. Thanks! Cheesy

My issue is still not resolved and I did not get a PM! Where's my money!?!?

Level 2 support shows your issue as [RESOLVED]. Is this not the case? Thanks! Cheesy

PLEASE GIVE ME MY MONEY I HAVE LEFT 10 POSTS AND
PM'ED YOU 3 TIMES, BUT NO RESPONSE, THIS IS LOOKING MORE LIKE A SCAM EVERY MINUTE I WAIT. GET ME MY FUCKING MONEY

nonames456

newbie

Activity: 28

Merit: 0

Quote from: nonames456 on April 11, 2013, 10:51:00 AM

Quote from: guppywily on April 11, 2013, 10:44:45 AM

Quote from: nonames456 on April 11, 2013, 10:33:26 AM

I'm sure some of your have seen GOX's public announcement that they have suspended trading today. This will obviously effect our ability to resolve many of the back logged orders today. Sad

How will this affect those of us who did moneygram>zipzap>Bitinstant>Bitcoin address?

Ursay, please answer this.

I made the same type of order, but in my order event log, I have an event that says "Coinapault Order Loading" followed by "Mt Gox Order Loading". Is this supposed to happen that way? I don't recall it happening in my previous transactions.

Will my problem be addressed at all? I haven't received a reply to ANY of my emails.

I don't think they are replying to many emails, unless they solved the particular issues. URSAY has been here day and night working to help us all(despite those who throw nothing but insults at him and the company) but he is one man so these things are likely to take time. I did receive an email from Roger Ver(Director of Business Development) from BI. he said that they are working on scaling up their support needs but again, that requires time. The formula here, I believe, is submit your ticket with URSAY and wait. People are trickling in stating their problems are resolved so that is some progress. We have to understand that the users on this forum may represent a very small amount of issues compare to the ones that are potentially out there and that it is going to take time to work through them all

Thanks for this. I am showing that I resent your order thru on 4/10. Sometimes this resolves your type of issue and other times it does not. Regardless, we are working to find a resolution ASAP. Cheesy

So far nothing in the blockchain :/ fingers crossed regardless.

Singlebyte

hero member

Activity: 854

Merit: 1000

Quote from: Singlebyte on April 11, 2013, 10:40:38 AM

Quote from: URSAY on April 11, 2013, 11:01:07 AM

Done with PMs. If you didn't receive a response then your issue is already logged, we already have enough info, and we are working on your issue!

Please stop asking why you are not being carried over from a previous dated list to a newer dated list. My system logs issues daily and I do not carry issues forward to new dated lists. Your ticket priority does not change. Read my sig if you are confused.

Getting into the thread now and I hope to post a working 4/11 list soon. Thanks! Cheesy

My issue is still not resolved and I did not get a PM! Where's my money!?!?

Level 2 support shows your issue as [RESOLVED]. Is this not the case? Thanks! Cheesy

No...you short changed me on the amount owed. Yankee said he would honor the price we purchased at. I am have PMd you and you added me to the 4/9 list but I have not seen the difference made up to me yet. I purchased coin at about $153 but two days later you bought coin for me at about $190. I am owed the difference.

guppywily

newbie

Activity: 14

Merit: 0

Quote from: guppywily on April 11, 2013, 10:44:45 AM

Quote from: nonames456 on April 11, 2013, 10:33:26 AM

Quote from: nonames456 on April 11, 2013, 10:51:00 AM

I'm sure some of your have seen GOX's public announcement that they have suspended trading today. This will obviously effect our ability to resolve many of the back logged orders today. Sad

How will this affect those of us who did moneygram>zipzap>Bitinstant>Bitcoin address?

Ursay, please answer this.

I made the same type of order, but in my order event log, I have an event that says "Coinapault Order Loading" followed by "Mt Gox Order Loading". Is this supposed to happen that way? I don't recall it happening in my previous transactions.

Will my problem be addressed at all? I haven't received a reply to ANY of my emails.

I haven't ever logged an issue for you that I see. Please see my sig about providing details. Cheesy

I read your sig and I've posted the pertinent information

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: guppywily on April 11, 2013, 10:44:45 AM

Quote from: nonames456 on April 11, 2013, 10:33:26 AM

Quote from: guppywily on April 11, 2013, 10:44:45 AM

I'm sure some of your have seen GOX's public announcement that they have suspended trading today. This will obviously effect our ability to resolve many of the back logged orders today. Sad

How will this affect those of us who did moneygram>zipzap>Bitinstant>Bitcoin address?

Ursay, please answer this.

I made the same type of order, but in my order event log, I have an event that says "Coinapault Order Loading" followed by "Mt Gox Order Loading". Is this supposed to happen that way? I don't recall it happening in my previous transactions.

Will my problem be addressed at all? I haven't received a reply to ANY of my emails.

I don't think they are replying to many emails, unless they solved the particular issues. URSAY has been here day and night working to help us all(despite those who throw nothing but insults at him and the company) but he is one man so these things are likely to take time. I did receive an email from Roger Ver(Director of Business Development) from BI. he said that they are working on scaling up their support needs but again, that requires time. The formula here, I believe, is submit your ticket with URSAY and wait. People are trickling in stating their problems are resolved so that is some progress. We have to understand that the users on this forum may represent a very small amount of issues compare to the ones that are potentially out there and that it is going to take time to work through them all

Thanks for this. I am showing that I resent your order thru on 4/10. Sometimes this resolves your type of issue and other times it does not. Regardless, we are working to find a resolution ASAP. Cheesy

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: nonames456 on April 11, 2013, 10:33:26 AM

Quote from: Singlebyte on April 11, 2013, 10:40:38 AM

I'm sure some of your have seen GOX's public announcement that they have suspended trading today. This will obviously effect our ability to resolve many of the back logged orders today. Sad

How will this affect those of us who did moneygram>zipzap>Bitinstant>Bitcoin address?

Ursay, please answer this.

I made the same type of order, but in my order event log, I have an event that says "Coinapault Order Loading" followed by "Mt Gox Order Loading". Is this supposed to happen that way? I don't recall it happening in my previous transactions.

Will my problem be addressed at all? I haven't received a reply to ANY of my emails.

I haven't ever logged an issue for you that I see. Please see my sig about providing details. Cheesy

URSAY

legendary

Activity: 1974

Merit: 1010