Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 180. (Read 496012 times)

I have the same issue except my coupon was from BTC-E, but like you that part of the transaction was successful, it was just the PayPal side that had the issue.  And I'm still waiting for mine to be fixed too...  so much for simpler things getting fixed quicker, cause I don't think there's much simpler of a fix they could do than just sending us our money.

All issues I have logged in the dated lists are still being worked on.  You do not have to submit your request again if I have already logged your issue.  I hope that helps. 

***IMPORTANT UPDATE***

     

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!     

This "Real time chat" is nice if yuo get a response. The only response i got so far was this and that my name turned up on multiple lists... due to the nature of my problem:
Sending Mtgox code to bitinstant to receive money via paypal i personally dont think its a big deal and could be resolved within minutes, especially since the goxcode was already credited to bitinstant.
So my question right now is: Is my problem still worked on ( 4/8 and 4/9 lists or 4/8 and 4/10 not sure right now) or do i have to, again, submit my problem?

What about my order? Everything was paid and confirmed by Zipzap...

https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00

Could someone at Bitinstant explain what's happening?

4-6 weeks???  I never said anything of this nature.

I am here communicating with you in real time!  What more can you ask for?

Submit your support requests and questions at...

bitinstant.com/contact

 

If you read the past 20 pages you will see the solution is "Sometime between now and 4 to 6 BFL weeks.."
I try to stay constructive with my critics.. but communication is not exactly the best feature of the support there..

I made a Bitinstant USD transfer with order number "280db6c3-f11d-4698-8d6f-1a24c8f133c1". I received an "insufficient funds notice" and my transaction was denied. However, Bitinstant used my Mt. GOX USD coupon and I have not received a refund. I have over $700 missing. I have emailed their support several times but have not received any response. When can I get my money back?

Getting impatient here.. was on 4/8 and 4/9 with the same issue. Got no response via PM, mail or any other way. Not even a mental projection.
So... what is now the point. WIll i have to talk to you yet again or can i file a scam complaint? I mean, so far i never had trouble with bitinstant but this whole issue is getting _really_ ridicolous..
All i wanted was some Money trasnfered from Gox code to Paypal... which is not that hard. Of course the GoxCode was already credited so i cannot charge back via gox and here i was moved from list to list.. I feel really pissed by now.

***IMPORTANT UPDATE***

   

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!   

Sounds good Ursay. Thank you for your response, and for the hard work and long hours you are clearly putting in. Hopefully the new system can provide you with some relief/reduced workload. Good luck.

I made a moneygram transaction 1 week ago on 4/4/13 for 500$ MtGox deposit at a CVS store but accidentally put my bitcoin address instead of my mtgox account number. I have tried to contact bitinstant constantly over the last week because my 500$ are inaccessible and in limbo. They replied that they are going to re-process the transaction and I should receive the funds after MtGox clears them.

Instead, I get one of those bitinstant confirmation e-mails that the transaction went through, but it is to THE SAME bitcoin address I mistakenly put 1 week ago that caused this whole mess. They didn't even bother changing the "Destination address" to the mtgox account number I specified. I have been in touch with whoever handles customer support at bitinstant, but they clearly do not understand the issue or simply made a mistake with the second re-processed transaction.

I really need help from someone who knows what they are doing and can simply re-process the transaction for me or provide me with a MtGox coupon that I can redeem on my own. I can provide all details of the transaction. I have received no response from bitinstant support after 4 nights and no deposit to my MtGox account so I came to this forum for more help. I am pretty sure they just closed my ticket and tossed it in the trash.

Thanks.

***IMPORTANT UPDATE***

 

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!   

***IMPORTANT UPDATE***

 

ALL ISSUES MUST NOW GO THRU...

bitinstant.com/contact

The 4/11 list is now CLOSED.  If you are not on this list then you should go to the above URL

This is the beginning of more customer support improvements which will speed up response time.  I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!

THANKS!   

Ursay or bitinstant....can you please log my issue....I still haven't received any response or even any acknowledgement for all of my emails and forum posts.

Here's the relevant information for my order:

OrderID: 170b9a2e-a38f-4d9e-8746-063a1061a38d
EventID: 7224dc04-331e-4d25-aa6c-fa1263b660f6
DestAccount: 1D2SK3SU47hgQ644CKbvaaQwNRrR6DhUrN
QuoteID: 8ae26104-a6c0-4c0b-b673-addb33852ad1
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365551667.78
APIResponse: {'Transaction_id': u'5164a9b93fa78d7e615fb214'}

Hi URSAY,

Per the PM I sent you yesterday, my initial issue has been resolved. As indicated in my message, I need to open a second ticket to be reimbursed for the difference in exchange at time of deposit vs what I was actually paid out. I don't need any direct response on the forum, or even a PM, but I would like to make sure my new ticket has been opened up. Here is my info once again:

Zipzap Acct# 520103516
Order ID   1196a228-be1c-46fe-92b6-d4556bf7e95d
Quote ID   de82862f-fb47-424d-b096-ce32e46558c1
Event ID   0c389825-4a52-40fd-b615-051aa385bab9

The rest of my info (email, etc.) is in the PM I sent yesterday, as is the approximate amount that Bitinstant needs to reimburse me (between 0.3 and 0.4 BTC if we are going off of average price at time of deposit). I just want to make sure I'm on a list of some wort so this can all get resolved. Thank you for your help.

OK...I am now ALSO on your authorized support form you linked to above.  Lets see if anyone with authority can resolve the issue!?

I have already submitted my issue as of yesterday without hearing anything back at all.

That's the reason I'm here; I feel as if I'm being ignored by the automated system.

I'm still on this 4/11 list correct? You said that I was on it before your important update.

You know you could easily make me go away by just manually sending 1.5btc to my address. Surely you guys have at least that lying around.

This works.

Then wat will moving me from one list to another without keeping the order do?