Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 224. (Read 496012 times)

[Resolved]

Just thought I'd check back in and let you know.

Thanks brother.

You are the man/woman/android! Thanks.

URSAY,
Why are you so dope?
Seriously tho, thank you for the help and basically being on here all the time. I plan on using bitinstant again, on friday when i get paid. Should I expect a wait, or are you guys still back logged? The first time I used you guys I had my funds before the lady put the money in the til. No joke.

URSAY,
Why are you so dope?
Seriously tho, thank you for the help and basically being on here all the time. I plan on using bitinstant again, on friday when i get paid. Should I expect a wait, or are you guys still back logged? The first time I used you guys I had my funds before the lady put the money in the til. No joke.

I am so FRUSTRATED with this situation. It's been 5 days. I have tried contacting bitinstant thru customer support, on facebook, this forum, and I went to MtGox for help. This is probably one of the worst customer service experiences I have ever had. And no one will get back to me!

This is what I received from bitinstant:

Hey there,
This is to notify you that your order has been updated, please find the details below:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: a1908995-0792-4ec2-858d-8fe836611a11
EventID: ef781f82-aab0-484d-ae51-ad6197a189a8
DestAccount: M48334309X
QuoteID: bb77eb5f-f72e-48ec-b97b-6e7cc32aa770
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025434.47
APIResponse: MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
FundsSent: $120.0125 USD

Next I get an email from MtGox saying I had been issued a coupon code. I tried to use it, it comes back as "This code cannot be redeemed (non existing or already used.

MtGox kindly informs me: I have a support ticket from MtGox that has been closed:

Your request (#66670) has been marked as solved, pending closure. Should you believe that your request has not been adequately addressed and wish to postpone closure, or should you wish to review or comment upon your request, please follow the link below:
http://support.mtgox.com/tickets/66670

And then this:
Hello,

It looks like they send you a redeemable code of MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA

Please redeem the Mt.Gox redeemable code back into your account by copying the code. Then, login and select the Funding options menu. After that, please select the Add Funds page and select Mt.Gox Redeemable Code under the drop-down menu. Paste the code into the box and click redeem. The funds should appear back in your account. If the code does not work, please contact Bitinstant at [email protected] or https://bitcointalk.org/index.php?topic=128314.2760;topicseen

WHAT AM I SUPPOSED TO DO NOW??? ANYONE???

Hi Ursay,

I'm on the support list for 4/8.  The transaction went through and I received some coins, so that issue is resolved.  Thanks for the help!

However, the amount of coins I received is less than the amount expected.  Here are the details:

Quote ID is: b8c74966-1815-4fdb-acd0-235b21c8e0dc
Event ID is: 8f44a25b-d328-4fcd-975f-502e98b9da1e
ZipZap Account #: 786120840
Total amount paid: USD $503.95
Total amount to be applied to purchase: USD $480.05
Payment Date: April 7, 2013
Payment Time: 9:08 am US mountain time (UTC 3:08 am)
highest MTGox weighted price on  April 7, 2013 between UTC 3:00 am and UTC 5:00 am: $144.43

Bitcoin Purchased: $480.05/$144.43 = 3.32375545
Bitcoin received: 2.46140774 at a price of $195.03
Difference: 0.86234771

Please put me on the next support list for this new issue, and thanks again for your efforts.

Every situation is different and we are dealing with major back log so I can't provide any ETA.  Sorry.

I appreciated the prompt confirmation above, but I still haven't heard anything else since then about my issue.
Can you please tell me approximately how soon I should expect a further response?

Ursay,

I would like you to open a new ticket for me once you catch up on everyone else's issues.  I received my coins at around $189 dollars instead of the $153 rate on Saturday when I placed my order.  Take a look at my info and see what you can do since the owners said they would make everyone "right".  You have my information from prior posts and I was on the 4/7 list.

Thanks

Are you asking me to escalate a support issue or have you already been logged?  Thanks! 

zipzap account#452294721

I got mine yesterday as promised, but not at the correct exchange rate. Still, thanks again URSAY. Unfortunately, now I'm having problems with Bitfloor. Ugh.

Hi Ursay,

At what point tonight should I expect to see my funds show up in BTC-E?

Order ID   dbdd93f3-93e6-4b9c-9d8c-6e4ec5b7ab4e
Quote ID   433408cf-3de5-4076-ad21-da582ebaf708
Event ID   36330314-dc46-49eb-81f8-749d063451a7

Thank you for your help.

Hi Ursay,

I sent an order earlier today and haven't seen it processed yet.  Is there any chance you could send it through?

Order ID: 4f79310c-451a-41be-a76b-1f8eb7fbfcf8

Thanks,
Justin

URSAY,

Are we stuck with the rate when it finally came through, or will we be credited additional coin to compensate for the fees and the time lapsed from when the rate has changed?

Just got my funds!!  THANK YOU SO MUCH!!!

funds came through to my mtgox account. thank you.

Update:

I just received the funds to my Blockchain.info account. However, the rate is the current rate and not the rate at which I purchased. I placed the buy order April 7, at 4:15p Eastern. Price should have been at about $161, meaning I should have received somewhere around 1.78881987 instead of the 1.46991352 I received. I put in $300, less the fees (will I receive a refund?), so about $288.

Thanks for getting me this far, like you say one step at a time. But what's next? Thanks URSAY