Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 221. (Read 495996 times)

Please include info like what your rate of exchange was, what you believe it should be, and why.  Thanks!  

Hi URSAY,

I see several people from the 4/8 list have received their orders, but I still have not. Could you please update me on my status?

Here is my info again:

Order ID   0924b57f-f8ea-498f-a637-77ef7200bfb6
Quote ID   143d1e28-ba25-4bee-9ed0-adeac7b15438

Fees (inclusive)   1.99%%
Amount you paid   $1000.0 USD
Amount you will receive   $980.1 USD
Delivery Deadline   Sat Apr 6 18:44:38 2013
Destination exchange   Bitcoin to email

Timestamp   Event ID   Event type
Sat Apr 6 17:45:57 2013   45f39f48-1262-4835-be1f-29df807c7ebe   Quote for new transaction
Sat Apr 6 17:45:59 2013   145c1b0f-11ad-402f-939d-72d868fbab6a   Coinapult PIN added
Sat Apr 6 17:44:38 2013   5361f8c4-b593-4faf-a74e-61856ac96dcd   New Order
Sat Apr 6 17:44:33 2013   8228dd74-4fe2-4170-9f07-ab4cdd1410ea   Waiting
Sat Apr 6 17:48:33 2013   f4e943c4-8e5c-4de8-a5e0-102a39ee9dda   Dwolla verification begin
Sat Apr 6 17:48:35 2013   15bcba97-1ebe-4c89-9bf7-ab917233f1a0   Dwolla passed first round verification
Sat Apr 6 17:48:35 2013   e6b688e2-37c5-450f-8b12-61b173e0fae0   Dwolla transaction confirmation begin
Sat Apr 6 17:49:29 2013   f0304034-e126-4823-a0c2-3dfdd2a68a0d   Dwolla passed second round verification
Sat Apr 6 17:49:29 2013   55fff134-724c-42a0-9d83-f507bce1e7b8   Dwolla verification complete
Sat Apr 6 17:49:30 2013   f0b20a47-daaf-4c7a-8960-5be08f68af19   MTGox Order Loading

The event log has not been updated since.

Weighted Avg at time of order was $138.

Thanks!

well when I first had my issue, they put me on  a list for a week then sent  me 2/3 of the money and then put me on  another list. I have been on the second list for 2 or 3 days.

Done checking PMs.  Getting into this thread.  Working support list for 4/9 will be posted soon.  Closed version will be final around noon or 1 pm and then I move on to a 4/10 list.  We are closing the lists at this earlier time because it allows us to get to your issues faster.  Thanks guys.

Has anyone's issue been resolved in the past week?? I only see people complaining about missing money, I haven't seen a single thank you.

I still have not received any funds in my account after since April 7th here's my zip zap account number since I never gave you that.

Zip Zap 288533151

WHY ARE MY MESSAGES BEING IGNORED?...I ASKED FOR VOUCHX COUPONS...NOTHING RELATED TO BITCOINS...WHY IS IT TAKING SO LONG TO SEND YOU THE COUPONS?

Well I feel bad for the guy too.  I see him on here 24/7 and all he does is take a beating from people chewing him out for a problem that isn't even his fault.

This is all part of trying to get into the market at the early adaption phase... We all have to deal with this kind of bs..

Wouldn't surprise me if the owners of bitinstant are cashing out and just stalling for time with these "your ticket has been escalated" nonsense.

I feel kinda bad for Ursay. If this is Bit Instant going belly up, he's at the bottom of the food chain and probably won't get paid for all of his hard work. I have my fingers crossed but at the same time I am figuring out how I am going to deal with losing the money I put in.

Hi URSAY,

Can you please just give us all an indication of what the queue looks like right now? We're seeing messages saying that people who tried to deposit a week ago are still out there money. Is the queue to resolve these problems over a week long, or did these people fall through the cracks? I am sitting at over 4 days with not even a response from the support account yet--you would solve a whole lot of problems if you simply told folks approximately how long it would take to work through the queue. The lack of communication is the worst thing about this whole experience--you are dealing with people's money and they want some sense of confidence that it is not gone.

Thanks.

I didn´t read exactly each problem. But I don´t think it´s reasonable to call any business a scam if the problem is a (punctual) little delay or something. It may happen.

Like everyone else on this thread - I'm waiting for my coins (or money back). I am pissed off as anyone, I've left 5 voicemails, 100 e-mails... nothing.

Ursay though, is the only one I've seen from the company working his ass off to try to fix the problems that are coming in quicker than he can grind them out. He's working 24/7 and doing more than anyone else I've seen. Try to cut him some slack. He is a hard worker for a shitty company. Hate the company, not the hard working employee.

Results of my GOX deposit tests...

Going to GOX user name went direct to acct.

Going to new MX # generated a coupon which does not work and I will have to submit to support.  OH WAIT...I am support!  LOL. 

I am talking to development about this and I should have more info soon...

Now I'm into my PMs that I haven't checked since last night.  Please be patient as I catch up to your posts and PMs.  Thanks again for your patience guys!

Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.

Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?

I am posting regarding my order, and I am on the support ticket for 4/8 and have received no information from anyone aside from URSAY's notification than that I am on the list.

Here is my information again:

Quote ID   ad6544c9-9120-4c03-a8f1-54d33afca495
Event ID   257a7976-a8ec-4809-a6e2-4ddbc1c680ad

Sun Apr 7 20:21:40 2013   257a7976-a8ec-4809-a6e2-4ddbc1c680ad   Quote for new transaction
Sun Apr 7 22:14:18 2013   fef74f02-3d8f-48e4-b87a-ef17b912ff17   New Order
Sun Apr 7 22:14:13 2013   978ce023-837f-477b-9c11-87e3a2712978   MTGox Order Loading

NOTE: I EXPECT MY FUNDS TO COINCIDE WITH THE TIME OF THE QUOTE LISTED ABOVE.

Zipzap info:

Account #    Date Created    Amount    Fee    Total Amount    Status    Date Paid
312839871    04/07/2013    140.00 USD    3.95 USD    143.95 USD    Paid    04/07/2013 22:14:07

This was supposed to be deposited directly into my blockchain account. 

URSAY, maybe you could post a list of whose problems you're working on, and in what order? or at least tell us which list of support tickets you're looking at?

HI Ursay,

I wanted to say thanks for all of the help you have been providing various users.  I am hoping you will be able to help me as well.  I did two back to back transactions with cash at a local CVS to be deposited into my Mt Gox account.  Neither of them showed up.  After reading online I tried to use the coupon code I received via e-mail from Bit Instant.  One of them worked and the other did not. 

Here is the information I have available about the two transactions:

OrderID: 47dee280-372f-40b6-927b-064951f16fbf
EventID: 0235949c-aeb6-47c0-9998-89a662132daf
DestAccount: M46275816X
QuoteID: 5a2afd4f-7ac9-414f-a58b-1cfa0f0c592d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025945.9
APIResponse: MTGOX-USD-PBG4E-8826P-BYC5Z-E88F7
FundsSent: $432.045 USD

&


OrderID: 3cd33f7e-a8d1-4853-a69c-4affea3a5978
EventID: 11e8307f-3990-4214-8613-ae8db58f9c44
DestAccount: M46275816X
QuoteID: 9049101d-f45c-409f-bbe1-43f01beb9feb
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365026438.43
APIResponse: MTGOX-USD-58M5M-APUJ5-4A9TJ-546BE
FundsSent: $432.045 USD


Any help you can provide for me would be great as Mt Gox and Bitinstant have not responded to ANY of my inquiries.


Thanks again...

It's been a week and I still haven't received my BTC. BTC is at $211 now! Think of all the money I've lost.

This is not fair for a service calling itself "Instant".

Hi URSAY,

I bought some bitcoins last sunday. I read some ZipZap payments maybe processed manually.

I received from ZipZap payment confirmation.

Could you see this to me?

ZipZap number:784907974

MTGOX account: M09228152X

Thanks

Morning everyone.

Back in the office and working on your issues.  I also did another GOX deposit test this morning and I will post results shortly.

Thanks guys!