Official Newbie BitInstant Support Thread (Active Customer Support) - page 253.

wicker33

newbie

Activity: 6

Merit: 0

Quote from: wicker33 on April 07, 2013, 01:38:12 PM

Quote from: URSAY on April 07, 2013, 11:24:27 AM

CBRF4l / Rocker122 / wicker33 / twigger13

I have tried manually pushing your orders thru. Give it a bit and let me know if you see any results! Cheesy

Looks to have been about 2 hours and I just checked my mtgox account and nothing so far. I'll look again in a few hours to see if it has come through.

Hey, Ursay, any word on us fools that used the wrong mtgox number? Still nothing has appeared in my account. Thanks for all your hardwork!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: cooljay24 on April 07, 2013, 04:31:25 PM

I did a transfer Mtgox coupon to PayPal Friday and got an email stating the transfer details with APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0} and no deposit into the PayPal account yet. I've emailed the support email and have yet to hear anything about what's going on. I was going to PM you but I don't seem to be able to send PMs yet.

Order ID # or Quote ID #?

cooljay24

newbie

Activity: 12

Merit: 0

I did a transfer Mtgox coupon to PayPal Friday and got an email stating the transfer details with APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0} and no deposit into the PayPal account yet. I've emailed the support email and have yet to hear anything about what's going on. I was going to PM you but I don't seem to be able to send PMs yet.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Gainward on April 07, 2013, 03:22:29 PM

Hi guys,

I was wondering, how many mega hashs does 1x7970HD card make?

Try the mining section of the forums. This is a support thread for BitInstant.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ilich on April 07, 2013, 03:41:15 PM

To sum it up - no refund and no money deposited still. No replies to mail/support tickets (except for correspondence from URSAY, which is pretty much useless to me. BUT i appreciate your time and effort trying to help). I feel like i'm being scammed.

We have 150 pages of issues being resolved here. I'm not sure why you think your getting scammed. Evidence suggests otherwise.

If you feel I am useless then I would be happy to take your issue off my plate. I'm sure I can handle that one quickly!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: OpenYourEyes210 on April 07, 2013, 03:26:33 PM

URSAY, am I on your support list for today? I never received a response to my PM to you so I'm just checking to make sure my ticket is moving up the chain like everyone else's.

See the final 4/6 list from this morning...

https://bitcointalksearch.org/topic/m.1763326

ilich

newbie

Activity: 59

Merit: 0

To sum it up - no refund and no money deposited still. No replies to mail/support tickets (except for correspondence from URSAY, which is pretty much useless to me. BUT i appreciate your time and effort trying to help). I feel like i'm being scammed.

OpenYourEyes210

newbie

Activity: 25

Merit: 0

URSAY, am I on your support list for today? I never received a response to my PM to you so I'm just checking to make sure my ticket is moving up the chain like everyone else's.

appleijunkie

newbie

Activity: 2

Merit: 0

Add me to the list. I haven't received an order #, but my Quote # is cec16473-04c7-448d-8acb-8b5a931f02c6. I have a confirmation email from ZipZap that the funds were deposited at 11:46AM EDT. PM me if you need any more details.

Gainward

newbie

Activity: 1

Merit: 0

Hi guys,

I was wondering, how many mega hashs does 1x7970HD card make?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: earthwormjim1 on April 07, 2013, 03:16:33 PM

Why are some posts being answered and others being ignored ?

No bitcoins.

quote ID aaed47cd-09af-4884-9a11-eb2c3d73a40a
Account # 591 541 982

These kind of unrealistic claims and piss poor service is how class action suits get started.
Saying you're a start-up is not good enough. you made, and continue to make, untrue claims regarding your ability to process transactions and provide support.

You are not being ignored. I already have you on my support list for today. Thanks for you patience.

earthwormjim1

newbie

Activity: 14

Merit: 0

Why are some posts being answered and others being ignored ?

No bitcoins.

quote ID aaed47cd-09af-4884-9a11-eb2c3d73a40a
Account # 591 541 982

These kind of unrealistic claims and piss poor service is how class action suits get started.
Saying you're a start-up is not good enough. you made, and continue to make, untrue claims regarding your ability to process transactions and provide support.

btchaver

full member

Activity: 168

Merit: 100

Quote from: URSAY on April 07, 2013, 02:24:59 PM

Quote from: btchaver on April 07, 2013, 02:18:06 PM

Quote from: URSAY on April 07, 2013, 01:46:16 PM

Quote from: btchaver on April 07, 2013, 01:40:42 PM

Just curious how long this is going to take to resolve or refund this and will i recive btc and not a cash voucher
Please explain.

OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

I am level 1 support. I am training myself to be able to better answer questions like these. For now I can only escalate your issues to level 2 support, give you a possible understanding of what happened, possibly help resolve and then push your support request up the chain. We are not the only exchange with back log. Some have had trouble staying online even because of this volume increase. Thanks for your patience.

So you cant even tell me if im getting coins or cash voucher?

It looks like you may of been issued a voucher at one point. I am assuming that didn't work? I don't know for sure how they will resolve your case going forward. Thanks!

THanks alot your such an inspiration i wanne be just like you.

la contessa

newbie

Activity: 6

Merit: 0

Hello -- I've been trying to use BitInstant for the last two days now, without luck. I am trying to do:

Cash(CVS) --> BitStamp, or
Cash(CVS) --> MtGox

I put in all my data on the transaction page and when I hit "Send Funds" it just shoots me back to a new, empty transaction page. I get no details, no deposit ticket, and I don't receive an email. This can't be correct.

I have Java, JavaScript, and plugins all turned on.
My OS is Windows 7 and I've tried Chrome and IE.
I've also tried entering these questions into the "Contact us for support" option on the site, but have not received an answer. It's only by luck that I found this support thread here.

Am I missing something?

Thank you.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: glt512 on April 07, 2013, 02:37:24 PM

any progress on my ticket?

I escalated your ticket yesterday. It's the weekend. I am working non stop. Please be patient. We are human too.

THANKS!

yellowbellypig

newbie

Activity: 14

Merit: 0

Quote from: URSAY on April 07, 2013, 02:48:32 PM

Quote from: yellowbellypig on April 07, 2013, 02:42:51 PM

Still waiting on the remainder of my money to be sent...

I should have received 1.88BTC but only received 1.347BTC.

Last I remember you were still trying to determine if that BTC came from us or someone else. We are looking into your issue. If you in fact discover that this payment came from us and it is incorrect then I can open you a ticket which asks for the correct amount.

I can't be sure as the person isn't online at this time... is it possible for you guys to check your system to see if it was you who sent? If not thats fine I suppose, I can wait.

FYourself

newbie

Activity: 28

Merit: 0

Quote from: dookiedue on April 07, 2013, 02:55:48 PM

Quote from: URSAY on April 07, 2013, 12:20:05 PM

Quote from: dookiedue on April 07, 2013, 11:57:24 AM

URSAY,

Today is day 6 with still no bitcoins in my account... any more info for me?

I know I've submitted a ticket for you in the past. Give me your order ID # again and I will add you to today's support list. I am logging more info in a more organized manner so I can personally give you a better idea of what is happening...thanks!

Where does one find this order id. I have the quote id that I have given you before. 2ca21980-f089-41c7-8511-aef9c8c89886 I still have the webpage up from my order that is just still stuck on loading. There are also event ids listed if that helps.

Order ID is in your confirmation email

reader31

full member

Activity: 221

Merit: 100

Quote from: URSAY on April 07, 2013, 12:56:59 PM

Quote from: reader31 on April 07, 2013, 12:43:40 PM

this is the fourth time asking about my VouchX deposit...Why do I have to keep posing on this thread to get my money back and keep checking back for replies twice a day? This is how you want to TREAT ur customers?

Its been more than a wekk and I have no idea what happened to my money?? Why is it so difficult for you send me my vouchX coin? If you care about your customers then why is there not a notice on your site infroming about the current difficulties you are facing??

I'm starting to loose my cool with my order...Please resolve this...its been more than a week of BS.

order ID - 8787e0d9-d976-4bf3-9f05-f54b881e6613

I have escalated you thru support and they are working on it. I am not requiring you to repost or check back. You funds are safe and you will get your order as our customer service agents work through the volume.

We HAVE posted all kinds of things about the current difficulties we face and we always do! You must not be reading?

I apologize for your wait and I hope to have your issue resolved soon. Thanks for your patience!

Can you give a day count? How fast is "soon"? - please dont try to dodge this questions, please be specific. As this would give a clear idea of the timeline to plan my other activities around this.

dookiedue

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 07, 2013, 12:20:05 PM

Quote from: dookiedue on April 07, 2013, 11:57:24 AM

URSAY,

Today is day 6 with still no bitcoins in my account... any more info for me?

I know I've submitted a ticket for you in the past. Give me your order ID # again and I will add you to today's support list. I am logging more info in a more organized manner so I can personally give you a better idea of what is happening...thanks!

Where does one find this order id. I have the quote id that I have given you before. 2ca21980-f089-41c7-8511-aef9c8c89886 I still have the webpage up from my order that is just still stuck on loading. There are also event ids listed if that helps.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: yellowbellypig on April 07, 2013, 02:42:51 PM

Still waiting on the remainder of my money to be sent...

I should have received 1.88BTC but only received 1.347BTC.

Last I remember you were still trying to determine if that BTC came from us or someone else. We are looking into your issue. If you in fact discover that this payment came from us and it is incorrect then I can open you a ticket which asks for the correct amount.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 253. (Read 496012 times)