So, what is the problem?
I'm in IT, so don't be afraid to spit out tech jargon, I think we all deserve a real reason for all of this.
Why have I still not gotten any replies in three days (one per day) for my support request?
Why has a public announcement not been made?
Why are you still accepting new orders if your system is currently broken?
I posted my order id on the last page.
This is just getting old at this point.
I've already added you to my support list for today, 4/7.
We have discussed the issues publicly here on the forums and on many other forums. GOX has a huge back log. Vicurex is DOWN. Many others just disappear. Volume is the issue and everyone is trying to scale up and meet the need. Every order is completely different and we are only seeing a small percentage of orders with failure. Regardless, we are trying to go through the support back log as fast as possible and we are always thinking about how we can improve our service.
Ok, the fact that you're on it makes me feel better. Thank you and thanks for the explanation!
That said, you guys gotta work on your responses via the advertised support channels!
If you advertise your service as instant, then the support should be quick (within reason) as well.
A reply within 24 hours would be fine by me, and I think most people!
I had to learn this the real hard way for my business as well. I know it sucks, but days without a reply gives off a bad vibe
If I would of known this would be better paid attention to I would of just come here for support instead of using what the website says to use (livesupport applet on page or email).
