two orders finally processed. Thanks Seth!
But still one left ID 725618e9-3aea-4918-87b0-50f2db0a8dcf
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 318. (Read 495998 times)
March 26, 2013, 07:32:59 PM
March 26, 2013, 05:56:01 PM
I'm having the same problem!
Order ID 471aeba3-8b09-4437-8bf4-17558d836147
Quote ID db699ab9-72c0-492e-a214-be7ff8f34478
Event ID c4760a00-ecb3-4fb0-91e1-ca4f201c2718
Log shows "MTGox Connection Error", then "Bitstamp coupon deposited at BitInstant account", then "Bitstamp coupon failed".
I found my bitstamp coupon is no longer valid. Obviously bitinstant redeemed it, but the order just gets stuck there.
I don't know I'd rather call it a poor system, or a sophisticated scammer.
Why you ignoring all my problems with bitinstant ? support is useless , been waiting 4 days and now again
[/quote]Order ID 471aeba3-8b09-4437-8bf4-17558d836147
Quote ID db699ab9-72c0-492e-a214-be7ff8f34478
Event ID c4760a00-ecb3-4fb0-91e1-ca4f201c2718
Log shows "MTGox Connection Error", then "Bitstamp coupon deposited at BitInstant account", then "Bitstamp coupon failed".
I found my bitstamp coupon is no longer valid. Obviously bitinstant redeemed it, but the order just gets stuck there.
I don't know I'd rather call it a poor system, or a sophisticated scammer.
Why you ignoring all my problems with bitinstant ? support is useless , been waiting 4 days and now again
I have the same problem except support have told me my voucher is invalid! It's invalid because they've already redeemed it!
72hrs now, no contact, no pm reply, nada!
Sincerely ,
Long time customer -- that will not be using this service again. Will open thread if this isn't resolved in the next 24hrs. It's simply not good enough.
OrderID: ff267dfd-b258-450a-b5a3-f1cc1f8bc7fa
March 26, 2013, 05:34:40 PM
i can see that in btc-e reserves you have BitInstant: 49080 USD so why my transfer is still pending more than 72hours?
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf
I too am waitingPlease process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf
Order ID f8551a7e-8388-4c37-aba2-4cc7a9046b87
and Oder ID 24dffd16-c84a-42af-abf8-87b8a241c21b
March 26, 2013, 04:35:45 PM
This is it. BTCE reserves has been depleted. Anyone got money?
March 26, 2013, 03:58:27 PM
800 dollars stuck. Support where are u? ? it's about time to show up
March 26, 2013, 03:42:09 PM
Bit instant has had over a week to compensate me for the price of the coin and refund me my fees as promised by 2 seperate bitinstant representatives. This company is awful at communication and might as well be stealing peoples funds. Send your business else where i just used bitfloor for the first time and had a great experience some of you might not believe it but they got me my funds in UNDER 30 minutes. Send your business else where and stop supporting this awful customer service.
March 26, 2013, 01:16:32 PM
I guess bitinstant is gonna rob from us as much money as possible and escape from the business. I doubt they will ever solve our problems because doing so won't save their reputation as there are already so many negative comments here. I personally will NEVER do business with them even if they refund all the money they stole from me.
49080 btc-e reserve looks really attractive. People will jump into it once it becomes available, but I won't touch a bit of it. bitinstant is becoming a trap. Be really careful. Only exchange the amount you can afford to donate them.
49080 btc-e reserve looks really attractive. People will jump into it once it becomes available, but I won't touch a bit of it. bitinstant is becoming a trap. Be really careful. Only exchange the amount you can afford to donate them.
March 26, 2013, 01:02:44 PM
all we can do is just wait.., i think staff is away now, bw "bitinstant" is no longer instant 
March 26, 2013, 12:58:50 PM
I'm having the same problem!
Order ID 471aeba3-8b09-4437-8bf4-17558d836147
Quote ID db699ab9-72c0-492e-a214-be7ff8f34478
Event ID c4760a00-ecb3-4fb0-91e1-ca4f201c2718
Log shows "MTGox Connection Error", then "Bitstamp coupon deposited at BitInstant account", then "Bitstamp coupon failed".
I found my bitstamp coupon is no longer valid. Obviously bitinstant redeemed it, but the order just gets stuck there.
I don't know I'd rather call it a poor system, or a sophisticated scammer.
Order ID 471aeba3-8b09-4437-8bf4-17558d836147
Quote ID db699ab9-72c0-492e-a214-be7ff8f34478
Event ID c4760a00-ecb3-4fb0-91e1-ca4f201c2718
Log shows "MTGox Connection Error", then "Bitstamp coupon deposited at BitInstant account", then "Bitstamp coupon failed".
I found my bitstamp coupon is no longer valid. Obviously bitinstant redeemed it, but the order just gets stuck there.
I don't know I'd rather call it a poor system, or a sophisticated scammer.
Bitstamp to mtgox order failed again! "MTGox Connection Error"
Check Quote ID f8aac272-2448-457f-b72c-8d083ee731b7
and another Quote ID e823d345-fccd-43dd-8a11-e45d785b5461
Why you ignoring all my problems with bitinstant ? support is useless , been waiting 4 days and now again
Check Quote ID f8aac272-2448-457f-b72c-8d083ee731b7
and another Quote ID e823d345-fccd-43dd-8a11-e45d785b5461
Why you ignoring all my problems with bitinstant ? support is useless , been waiting 4 days and now again
March 26, 2013, 11:42:05 AM
i can see that in btc-e reserves you have BitInstant: 49080 USD so why my transfer is still pending more than 72hours?
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf
I too am waitingPlease process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf
Order ID f8551a7e-8388-4c37-aba2-4cc7a9046b87
and Oder ID 24dffd16-c84a-42af-abf8-87b8a241c21b
March 26, 2013, 11:27:41 AM
i can see that in btc-e reserves you have BitInstant: 49080 USD so why my transfer is still pending more than 72hours?
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf
Same here. 1000$ of these 49080$ at btc-e should go into my account asap.
Order ID 6e8573ab-1408-43e3-814f-f5830698fa37
Will update here when that happened.
March 26, 2013, 11:15:00 AM
i can see that in btc-e reserves you have BitInstant: 49080 USD so why my transfer is still pending more than 72hours?
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf
March 26, 2013, 07:58:53 AM
Bitinstant,
On 3/18, when the BTC/USD exchange rate was $47, I transferred $100 from Dwolla to Mt. Gox, which worked out to be about $98 after your fee was taken. Although the money was taken from my Dwolla account immediately, I have yet to receive a deposit in my Mt. Gox account. In the interim, I have watched the exchange rate climb by 25%. The quote ID for this event is "de7e22f0-0275-4f84-a054-7855d4d63419".
On 3/19, I saw the prices rising and, giving you guys the benefit of the doubt, I once again attempted to use your service to transfer an additional $100 from my Dwolla account to Bitstamp. Again, although the money was taken from me immediately, no funds have shown up in my Bitstamp account. The quote ID for this event was "12521b67-9a79-4661-9dfa-9b8f6d74d537"
I have emailed you, attempted to use the live chat, and posted in your support thread and have not received a single reply yet. I feel like I've been robbed and have just sat here watching the value of my USD plummet relative to BTC. I do not understand why all of my attempts to resolve the disappearance of $200 have been ignored. Any help and a reply would be highly appreciated.
On 3/18, when the BTC/USD exchange rate was $47, I transferred $100 from Dwolla to Mt. Gox, which worked out to be about $98 after your fee was taken. Although the money was taken from my Dwolla account immediately, I have yet to receive a deposit in my Mt. Gox account. In the interim, I have watched the exchange rate climb by 25%. The quote ID for this event is "de7e22f0-0275-4f84-a054-7855d4d63419".
On 3/19, I saw the prices rising and, giving you guys the benefit of the doubt, I once again attempted to use your service to transfer an additional $100 from my Dwolla account to Bitstamp. Again, although the money was taken from me immediately, no funds have shown up in my Bitstamp account. The quote ID for this event was "12521b67-9a79-4661-9dfa-9b8f6d74d537"
I have emailed you, attempted to use the live chat, and posted in your support thread and have not received a single reply yet. I feel like I've been robbed and have just sat here watching the value of my USD plummet relative to BTC. I do not understand why all of my attempts to resolve the disappearance of $200 have been ignored. Any help and a reply would be highly appreciated.
I am still awaiting the deposit in my Bitstamp account.
To date, I have still received zero communication from Bitinstant. When will I be informed on what happened with my money? When will I receive payment to my Bitstamp account? Will I be compensated for losses due to the failure of your service to work as described? Why should I ever use your service again?
Moreover, Yankee mentioned that compensation would be provided. Is this a lie? If not, how and when will such compensation be provided? This has all been extremely frustrating.
I AM BEGGING YOU TO RESPOND AND RETURN MY MONEY. WHY HAS IT COME TO THIS POINT? WHY IS THE BEST HOPE OF HEARING ABOUT WHAT IS GOING ON LOCATED IN THE NEWBIES SECTION OF A 3RD PARTY WEBSITE? WHY ARE WE IN THE DARK ABOUT WHAT IS ACTUALLY GOING ON?
TIME IS MONEY
March 26, 2013, 07:55:15 AM
Bitstamp to mtgox order failed again! "MTGox Connection Error"
Check Quote ID f8aac272-2448-457f-b72c-8d083ee731b7
and another Quote ID e823d345-fccd-43dd-8a11-e45d785b5461
Why you ignoring all my problems with bitinstant ? support is useless , been waiting 4 days and now again
Check Quote ID f8aac272-2448-457f-b72c-8d083ee731b7
and another Quote ID e823d345-fccd-43dd-8a11-e45d785b5461
Why you ignoring all my problems with bitinstant ? support is useless , been waiting 4 days and now again
March 25, 2013, 08:06:09 PM
Hi, I don't see the pay to paypal option, that payment is no longer suported? 
Are you serious? I just entered it in on Saturday, So I'm out money then...That totally blows. Really would like a refund of some sort.
And processed. Thanks a lot guys. I appreciate it. Guess I'm going to have to find another way to transfer now lol
March 25, 2013, 07:45:56 PM
Hello.
I received an email from George at bitinstant Friday evening, but have not heard anything since. In addition to the technical problems which were affecting everyone else, I also typoed on my email address, so I have not received any email notifications with regards to my order.
The zipzap account number is 898-446-182. Any help would be greatly appreciated.
Thank you.
My issue has been resolved. Thanks to the bitinstant team for all your help! I received an email from George at bitinstant Friday evening, but have not heard anything since. In addition to the technical problems which were affecting everyone else, I also typoed on my email address, so I have not received any email notifications with regards to my order.
The zipzap account number is 898-446-182. Any help would be greatly appreciated.
Thank you.
March 25, 2013, 07:34:08 PM
Hi, I don't see the pay to paypal option, that payment is no longer suported?
March 25, 2013, 07:03:44 PM
do you guys accept moneypak?
March 25, 2013, 06:33:18 PM
Yes, everything is fine!
Umm...I hate to be Mr. Obvious, but have you read this thread? I hope you were trying to be sarcastic. Of all the messages you respond to, it's the one wondering if it's safe to jump into the blood-filled, shark-infested waters of Bitinstant. You respond telling him to go ahead and jump in when your response is literally surrounded by people begging for their money back in any form. That response is almost sadistic in this context.
You do need to share your secret about how you get people to even consider sending you money while posting in a thread with ~60 pages of recent complaints lol. You must have some sort of mind-control potion.
March 25, 2013, 05:30:09 PM
Hello,
I hope to find some help here: I already tried other ways of contact many times and didn't get any reaction, so I guess I was a little harsh. Sorry for that, but I was really upset.
PLEASE resolve this order! I have been waiting for the money for three days now and already (really) lost a lot because of the delay...
Order ID 2cc72c2e-d45d-4788-af2c-50ebcbc70ea4
Quote ID e43ec782-2b39-406e-bc25-acdce7fca869
Thank you,
Gerald
I hope to find some help here: I already tried other ways of contact many times and didn't get any reaction, so I guess I was a little harsh. Sorry for that, but I was really upset.
PLEASE resolve this order! I have been waiting for the money for three days now and already (really) lost a lot because of the delay...
Order ID 2cc72c2e-d45d-4788-af2c-50ebcbc70ea4
Quote ID e43ec782-2b39-406e-bc25-acdce7fca869
Thank you,
Gerald
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