Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 314. (Read 496012 times)

Those are all violations, Im investigating why they went thru.

Limits are strict, and legally we must follow them

My transactions are always 2000, 2500 or 3000 never less.

Here are the last few:

2013/03/18
18:38:22
deposit      $2,940.30000   $2,967.64272
Transfer from bitinstant: BitInstant transfer
2013/02/28
14:15:32
deposit      $2,450.25000   $2,459.81636
Transfer from bitinstant: BitInstant transfer
2013/02/08
14:15:59
deposit      $1,960.20000   $3,001.75816

My transactions are always 2000, 2500 or 3000 never less.

Here are the last few:

2013/03/18
18:38:22
deposit      $2,940.30000   $2,967.64272
Transfer from bitinstant: BitInstant transfer
2013/02/28
14:15:32
deposit      $2,450.25000   $2,459.81636
Transfer from bitinstant: BitInstant transfer
2013/02/08
14:15:59
deposit      $1,960.20000   $3,001.75816

My transactions are always 2000, 2500 or 3000 never less.

Here are the last few:

2013/03/18
18:38:22
deposit      $2,940.30000   $2,967.64272
Transfer from bitinstant: BitInstant transfer
2013/02/28
14:15:32
deposit      $2,450.25000   $2,459.81636
Transfer from bitinstant: BitInstant transfer
2013/02/08
14:15:59
deposit      $1,960.20000   $3,001.75816

Hey,

Thanks for being an awesome customer of ours!

The reason your order failed is because you violated our TOS by transferring over $500 limit, you sent $3000

Under the confirm box it says "limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20"

If you email me confirmation you still want this processed, I can process it.

Charlie

Hi Charlie,

I was nice and patient for the first 8 or 9 failed transfers - Rachel and Seth were nice about it, but it's always 10 to 30 hours to get a transfer put through.

(All good pre - December 2012 - within seconds.   Nobody explains why they are all failing - just "I'm sorry, I put it through.")

YES, I have an issue.  I transferred $3000 20 hours ago. And I sent at least 8 requests stating how long this is taking.

Order ID
4c665339-a23f-48c6-8f1c-d301b7cf870d
Quote ID
e054db04-8f06-43ca-9e73-17d03ff0abd5
Event ID
c057ddef-94b6-444a-8720-3c73a531d788

Yes, see if you can put it through - but ALSO clue us in as to why this is happening (transfers have failed in times of high volume, low volume, all times of the day and night).  If you are interested I can pull up all the screenshots of all the transfers - and send you all the responses as to when they were manually processed.

Do you have an Order issue?

What the holy ****? Can I at least get an email from someone saying that my ticket is in the Queue? I haven't heard back from anyone at bitinstant in 3 weeks.

I agree.  "It worked fine before".  What happened??

My funds are missing in action too.  Where are the people from Bitinstant? Are they posting solutions? Explanations?

This thread is the (Active Customer Support)

The only activity here are frustrated people who lost their money.

Just a heads up

Mine was resolved..

It appears BITINSTANT is just having problems with there code, My issue has been resolved within about 4 hours.

ZipZap -> MTGOx

I MY BITCOINS ARE *STILL* MISSING for OrderID: dfa0163f-84ac-4f65-9f1b-ed36393be6e7. {'BTC': 18.527930000000001} - This order has not been completed - despite an email from bitinstant saying the order was completed on FEBRUARY 12!

this was a payment that should have gone directly to a bitcoin address.

I have emailed customer support multiple times on this issue. I have yet to receive an answer as to why the coins were never sent to me, just emails from ladesk saying my ‘funds will be deposited within the next business day.’  I have emailed customer support on:
February 13
February 18
February 19
February 21
February 23
February 25
February 26
March 2
March 6
March 7
March 11
March 12

This is incredibly frustrating. I have the receipt from where I used moneygram to transfer the cash to bitinstant. I have a ‘confirmation’ email from bitinstant. But the coins were NEVER sent to the address.

*SHORT SUMMARY*
On February 12, 13, and 15  I made 6 transactions total through bitinstant. 5 of them went through. for the 6th, I received email confirmation, but the coins were NOT transferred. There is NO record of this 6th order on the blockchain.

*MORE DETAILED SUMMARY*
I made the following orders on bitinstant:

OrderID: 2fac918a-0b2c-4fb4-8337-d38e05e43946
OrderID: 8162013c-f5c1-4612-a3de-a63ba4fc8281
OrderID: 2f5ad484-ea19-4c09-bd0a-065fdd760f9f
OrderID: 16e871ff-0552-45c7-b6e2-c4bb12e78510
OrderID: 5caa36be-2d7c-4145-a810-ceacf6018fb0 (“5caa”) (this order initially resulted in a link to an empty coinapult account, but the issue was resolved)

STILL MISSING:
OrderID: dfa0163f-84ac-4f65-9f1b-ed36393be6e7 (“dfa0”)

I *DID* get an email claiming that the funds for “dfa0” were transferred, but the tech support email referenced a transaction on the blockchain that was the result of the “5caa” bitinstant order.

the “5caa” bitinstant order initially had a problem with it as well, but that issue HAS been resolved. (support ticket [AEN-JUNJV-733] )


Here are the same 5 *CLEARED* transactions in greater detail, with links to the transactions on blockchain.info. You can verify that every one of these transactions is related to a bitinstant order - and NONE of these are linked to the missing bitcoins.

Hopefully, this information will be enough for you to send the missing 18.52793 BTC to 17Ra2DFtB8o7W8CByJ3k3xk1K5NbaaFSkf.

*THE CLEARED TRANSACTIONS (SORTED BY DATE ENTERED INTO THE BLOCKCHAIN*
*******************************
2013-02-15 07:06:16
OrderID: 5caa36be-2d7c-4145-a810-ceacf6018fb0
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 18.571169999999999}
CoinapultURL: {"biid":"5caa36be-2d7c-4145-a810-ceacf6018fb0"}
FundsSent: $479.0899 USD
THIS TRANSACTION INITIALLY RESULTED IN AN EMAIL FROM BITINSTANT WITH A COINAPULT URL LINKING TO 0 BTC. I CREATED A SUPPORT TICKET [AEN-JUNJV-733] AND THE FUNDS WERE THEN RE-SENT THROUGH COINAPULT.
[email protected] sent you 18.33819 Bitcoins (worth about $471.55) using Coinapult.com.
http://blockchain.info/tx/1938e58e8e788292f9160945685fc2ec4fe8779da293d760fb2955a73a3a5414 18.33819 BTC

2013-02-13 02:30:34
OrderID: 16e871ff-0552-45c7-b6e2-c4bb12e78510
FundsSent: $355.237 USD
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 13.71658}
CoinapultURL: {"biid":"16e871ff-0552-45c7-b6e2-c4bb12e78510"}
http://blockchain.info/tx/d8107bac6bd14d30ac009cc19d491b285775aaa8ad8e6c7f38fb457757dcf968 13.71658 BTC

2013-02-13 02:18:04
OrderID: 2f5ad484-ea19-4c09-bd0a-065fdd760f9f
FundsSent: $479.37793 USD
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 18.596139999999998}
[email protected] sent you 18.59614 Bitcoins (worth about $470.85) using Coinapult.com.
http://blockchain.info/tx/98a45799b10227de49eb918c77247c01cd248ec42077684fb69d59b4e24d5eb2 18.59614 BTC

2013-02-13 00:58:12
OrderID: 8162013c-f5c1-4612-a3de-a63ba4fc8281
APIResponse: {'BTC': 18.58869}
FundsSent: $479.18591 USD
http://blockchain.info/tx/13fbab8ee560c6afc5e13939543c31b51bb7ea302419d989dc609b0135ad662d 18.58869 BTC

2013-02-12 16:30:12
OrderID: 2fac918a-0b2c-4fb4-8337-d38e05e43946
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 19.232060000000001}
CoinapultURL: {"biid":"2fac918a-0b2c-4fb4-8337-d38e05e43946"}
FundsSent: $479.0899 USD
http://blockchain.info/tx/f66e922f7ab5b1fea44895e66c150045cb695cbadf5b77b73ac0b04c310c15ca 19.23206 BTC

Fixed I lost out on the opportunity to buy on the dip,, was pullin my hair out sub 80 got in at 89.

Funds not showing up at MTGOX, I'm sure I got the 6 digit acct. number right, says "MTGox Connection Error"