Official Newbie BitInstant Support Thread (Active Customer Support) - page 322.

Seth (BitInstant)

newbie

Activity: 14

Merit: 0

Quote from: spacetom on March 22, 2013, 02:12:28 PM

Serious Error here also, got confirmation email from ZipZap after payment, then nothing

Quote ID   52f9496e-04e4-4aa2-a77b-f57cceba093c
Event ID   e304c4a0-3ef8-4f2b-94e7-a48de7484ca5
Fees (inclusive)   3.99%%
Amount you paid   $209.0 USD
Amount you will receive   $200.6609 USD
Destination exchange   MtGox
Destination account   322500

Emailed support, the reddit account, Rachel@bitinstant, nothing back as it stands. Any help would be appreciated. thanks

Processed.

spacetom

newbie

Activity: 1

Merit: 0

Serious Error here also, got confirmation email from ZipZap after payment, then nothing

Quote ID   52f9496e-04e4-4aa2-a77b-f57cceba093c
Event ID   e304c4a0-3ef8-4f2b-94e7-a48de7484ca5
Fees (inclusive)   3.99%%
Amount you paid   $209.0 USD
Amount you will receive   $200.6609 USD
Destination exchange   MtGox
Destination account   322500

Emailed support, the reddit account, Rachel@bitinstant, nothing back as it stands. Any help would be appreciated. thanks

dankster

newbie

Activity: 21

Merit: 0

thanks!

jnpn

newbie

Activity: 6

Merit: 0

Thanks Seth!

Seth (BitInstant)

newbie

Activity: 14

Merit: 0

Quote from: dankster on March 22, 2013, 02:07:07 PM

Hi posting my info again in hopes it gets processed

Quote ID   15af19be-430f-415d-8a6c-21c2252f1862
Event ID   0f52e155-eae6-4851-9e4a-de21280d8005
Fees (inclusive)   3.99%%
Amount you paid   $250.0 USD
Amount you will receive   $240.025 USD
Destination exchange   MtGox
Destination account   322586

Processed.

Seth (BitInstant)

newbie

Activity: 14

Merit: 0

Quote from: johnbx on March 22, 2013, 12:43:50 PM

Yep..another "Serious error" victim...

quote number: ebbf0e3a-92a0-4e3e-88a2-7e2ba2989306

any way to get status etc?

Processed.

Quote from: worst on March 22, 2013, 12:33:46 PM

I too never received my funds. The confirmation email spat this out:

Quote

OrderID: 87bab701-19d4-4c4f-8534-f0b29b5387cc
EventID: a41c94af-812e-4c7d-b76a-f1eb70d588cd
DestAccount: TheWorst
QuoteID: 1c8df049-2ee5-456d-bcb4-82e98b904179
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363902339.16
APIResponse: {'Mtgox 200 error': "{u'error': u'Must be logged in'}"}
FundsSent: $336.035 USD

Please get this fixed. I would also like the BitInstant charges back as well for this order, as the service I was paying for was not provided as advertised. I'll definitely think twice about using this service again. 24/7 support my ass.

Processed.

dankster

newbie

Activity: 21

Merit: 0

Hi posting my info again in hopes it gets processed

Quote ID   15af19be-430f-415d-8a6c-21c2252f1862
Event ID   0f52e155-eae6-4851-9e4a-de21280d8005
Fees (inclusive)   3.99%%
Amount you paid   $250.0 USD
Amount you will receive   $240.025 USD
Destination exchange   MtGox
Destination account   322586

xxzezoxx

newbie

Activity: 18

Merit: 0

Please check my oder: 24dffd16-c84a-42af-abf8-87b8a241c21b
My oder delay 7 days.
thanks

Seth (BitInstant)

newbie

Activity: 14

Merit: 0

Quote from: jnpn on March 22, 2013, 12:49:25 PM

I also got an error, and now my money is in limbo. Sent out some emails to support. Hopefully this gets resolved soon...

OrderID: c3359abd-6800-44b8-b679-d2eaafce3e06
EventID: 8dd324b2-8850-48ed-8bee-9a9bbdd166b9
DestAccount: 308352
QuoteID: 82a607e9-3cd0-4e31-ba0f-c8162f0195c2
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363968011.96
APIResponse: {'Mtgox 200 error': "{u'error': u'Must be logged in'}"}
FundsSent: $384.04 USD

Processed.

Seth (BitInstant)

newbie

Activity: 14

Merit: 0

Quote from: usb8000 on March 22, 2013, 01:01:09 PM

Quote from: usb8000 on March 19, 2013, 11:25:48 AM

Hi Yankee: My Dwolla transaction 8a8927c7-17b4-4d50-a5cb-96f30f195acc did not go through. Could you look at it?

Any progress with this? I'm still not seeing it.

Processed.

mistermayi

newbie

Activity: 46

Merit: 0

I contacted zipzap, and apparently I made a typo when entering my email address, which explains why I didn't receive any email notifications. -_-

I sent an email to bitinstant support to try and get this straightened out. I feel kind of dumb now... Embarrassed

Seth (BitInstant)

newbie

Activity: 14

Merit: 0

Quote from: chungenhung on March 22, 2013, 01:05:09 PM

Got an error.
Order ID    35198f84-6f04-45b3-8fe8-f8dba6473ddf
Quote ID    a0a4aba3-f60d-4acd-8651-1fb4dc8e8c1c
Event ID    65919c30-30cd-4887-919c-56da4ddf40c3
Please process it.

This looks like it went through successfully to me. Here is the API response we got:

{u'transID': 11514314, u'result': u'success'}

Seth (BitInstant)

newbie

Activity: 14

Merit: 0

Quote from: rapt on March 22, 2013, 01:13:22 PM

Hi Yankee. Zipzap sent me this after a full day of emails to Zipzap, Bitinstant and MtGox:
Here are the transaction details:
Merchant order ID
58bd170b-3c5a-4e7d-9415-6e6ffda9c019
Customer account ID
756 130 779
Payment code
99184414
Status
Paid
Amount
190.00 USD
Final full order amount
193.95 USD

This was done yesterday 3/21 and still nothing in MtGox. Both parties have told me to contact Bitinstant. Please help.
Quote Id 7c5d9e73-7fe4-48ec-9c36-1b623cf352f4 or it might be 4c1eac88-301a-4947-ab89-ca67d6a68d2b
Thank you!

Processed.

Seth (BitInstant)

newbie

Activity: 14

Merit: 0

Quote from: itcamefrommars on March 22, 2013, 01:22:27 PM

9fa95183-6c8c-46bf-91ca-b8369a35447c

edited out my comments... wasn't flaming but I'm sure more opinions arent helping much right now.
also I accidentally posted someone elses quote id number for about 30 seconds because I was checking if anyone elses status said what mine did ... I copy pasted from that page by accident.
the above is the correct quote id for me. tanks for the hard work. I'm sure its crazy for you when there is a ton of traffic.

Processed.

itcamefrommars

newbie

Activity: 23

Merit: 0

taken care of.
thank you very much for your hard work.
I know alot of people get upset easy... the context of all of BTC can sometimes be paranoid.

Totally legit... I can understand the delay during heavy trading and I'm assuming bitinstant is more a grassroot startup rather than some 10Million$ venture backed company.

Just please find a way to communicate when there is a problem - in less than 24 hours. I understand though that there are many complex ramifications that are involved.
Keep up the good fight... lot's of respect from here - I wouldn't want to be in your shoes in this point in the BTC game... but
I think we all (especially noobs) need to understand that what BTC needs more than anything else is a good bridge between physical currency and BTC.

If it were easy to bridge that gap there would be a bunch of options... since there arent many options than bitinstant, I can only assume that it really is not easy to do!

Grin

cheers and looking forward to BTC and bitinstant prospering. I think your name will go down in history somewhere under Sitoshi's if you bridge that gap. Thank god a flaming troll isn't running this bridge for us to cross.

props

rapt

newbie

Activity: 3

Merit: 0

Hi Yankee. Zipzap sent me this after a full day of emails to Zipzap, Bitinstant and MtGox:
Here are the transaction details:
Merchant order ID
58bd170b-3c5a-4e7d-9415-6e6ffda9c019
Customer account ID
756 130 779
Payment code
99184414
Status
Paid
Amount
190.00 USD
Final full order amount
193.95 USD

This was done yesterday 3/21 and still nothing in MtGox. Both parties have told me to contact Bitinstant. Please help.
Quote Id 7c5d9e73-7fe4-48ec-9c36-1b623cf352f4 or it might be 4c1eac88-301a-4947-ab89-ca67d6a68d2b
Thank you!

chungenhung

legendary

Activity: 1134

Merit: 1005

Got an error.
Order ID    35198f84-6f04-45b3-8fe8-f8dba6473ddf
Quote ID    a0a4aba3-f60d-4acd-8651-1fb4dc8e8c1c
Event ID    65919c30-30cd-4887-919c-56da4ddf40c3
Please process it.

usb8000

newbie

Activity: 9

Merit: 0

Quote from: usb8000 on March 19, 2013, 11:25:48 AM

Hi Yankee: My Dwolla transaction 8a8927c7-17b4-4d50-a5cb-96f30f195acc did not go through. Could you look at it?

Any progress with this? I'm still not seeing it.

jnpn

newbie

Activity: 6

Merit: 0

I also got an error, and now my money is in limbo. Sent out some emails to support. Hopefully this gets resolved soon...

OrderID: c3359abd-6800-44b8-b679-d2eaafce3e06
EventID: 8dd324b2-8850-48ed-8bee-9a9bbdd166b9
DestAccount: 308352
QuoteID: 82a607e9-3cd0-4e31-ba0f-c8162f0195c2
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363968011.96
APIResponse: {'Mtgox 200 error': "{u'error': u'Must be logged in'}"}
FundsSent: $384.04 USD

johnbx

newbie

Activity: 1

Merit: 0

Yep..another "Serious error" victim...

quote number: ebbf0e3a-92a0-4e3e-88a2-7e2ba2989306

any way to get status etc?

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 322. (Read 495998 times)