Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 357. (Read 495998 times)

Any idea on how long until Bitinstant's service straight to bitcoin address will be fixed? Thanks for working hard to resolve all issues.

And all that complaining over $40 when you bought 12x that? Get a life bro

Yes, I came to them for a reason. So that I could have my BTC within two or three hours. Not so that I could pay them for BTC and only receive it 24 hours later due to me harassing them, and then on top of that to not receive the full amount of BTC that I paid for.

This is not a SMALL issue if they are doing it to numerous people every single day. If they screw up 100 people's transactions and delay them for a day or longer, then they are potentially making THOUSANDS of dollars in pure profit just by these unfortunate "errors". That's free money for them and that free money has been going into their accounts for a LONG time judging by people's posts here. This is exactly how to skim money.


Yes, the price of BTC is higher now than when I purchased my coins, which means that what I purchased gained value. However, everything that you typed is irrelevant because if they had paid me the correct amount of BTC that they owed me then I would have profited even more. So they have cost me money as they sold me BTC at higher rates than what I paid for them a day earlier. That's the main issue. That is money that they pocketed on top of the transaction fee. That is money that is supposed to be mine.

My guess is that all the extra money generated by these "errors" and sitting on people funds for days at the time is being diverted into someone's personal account at BitInstant.

I have not posted in three other threads, just this one thread.

Money is money. If someone took $40 from you on the street, you would either get into a physical altercation with them or call the police. If someone takes $40 from you over the internet, you are left with only the text that you type as a means to get back what is yours.

Thank you for finally solving this issue. I do apologize for the brusque tone, but this has turned into a three day ordeal and I have been stewing the entire time.

Have a good evening.

All of that flaming was all for a $40 refund? Why didnt you just PM or email me and ask? You didnt have to go on 3 different threads and post a whole bible.

It's very simple, every Sunday we process refunds owed to everyone. Its a common thing and being done for the past two years. It's an automated process and would have been done regardless of you coming here.

I know you are frustrated, but there is the right way to approach a situation. I give you respect you deserve, we ask you do the same.

2 BTC sent. Over $50.

The transaction is under way, for your information, the transaction ID is:
73ef4ffe93e260c75d37e17fe07a509f8250b892abdc3d9e80b4e5493f6d22a7

If the order was not processed yet, it will be once the issue is resolved.

Charlie

Thank you for your response, Yankee.

As previously stated, I would like my transaction fee returned along with the BTC that I paid for but was not given.

$495.95 (with ZipZap's fee added) got me just over $450 worth of BTC, leaving me short over $20 in BTC.

This is my ZipZap account number: 304074966

This is the destination wallet for the transfer: 17YUprif2teV1zeYfsHL2sYfYpCa5vvKkM

My refund can be directed towards that wallet.

All told, you owe me ~$40.

The reserves on btc-e are getting down.. what is with my money? :/

Yes, I came to them for a reason. So that I could have my BTC within two or three hours. Not so that I could pay them for BTC and only receive it 24 hours later due to me harassing them, and then on top of that to not receive the full amount of BTC that I paid for.

This is not a SMALL issue if they are doing it to numerous people every single day. If they screw up 100 people's transactions and delay them for a day or longer, then they are potentially making THOUSANDS of dollars in pure profit just by these unfortunate "errors". That's free money for them and that free money has been going into their accounts for a LONG time judging by people's posts here. This is exactly how to skim money.


Yes, the price of BTC is higher now than when I purchased my coins, which means that what I purchased gained value. However, everything that you typed is irrelevant because if they had paid me the correct amount of BTC that they owed me then I would have profited even more. So they have cost me money as they sold me BTC at higher rates than what I paid for them a day earlier. That's the main issue. That is money that they pocketed on top of the transaction fee. That is money that is supposed to be mine.

My guess is that all the extra money generated by these "errors" and sitting on people funds for days at the time is being diverted into someone's personal account at BitInstant.

Hey Charlie,

Forgive me for posting here as well, but I've yet to hear back from you recently using PM so I was hoping that perhaps providing you with my zipzap account info #:835637646 on the order in question and the BTC address of the $$'s ($116.05) destination: 12h5tjUw1Yz9GBP6Xvd5wnqWjPhnG5bUiN would help expedite the processing.  

It's been about 2+ days since the original transaction was placed and I feel like I have been pretty friggin patient thus far.  Mostly because I see the effort you put in on these threads and have sympathy for your unintentional delay issues, but the longer the hours go by while seeing others have their orders processed, the less patient I become.  Hoping to have this behind me soon (AKA this afternoon).  Lemme know how it's going, regardless, so I know what and when to expect some sort of movement on this issue.  Thanks again.

Yankee - You have been online all afternoon and responding to other posts/threads. Please pay attention to the actual Support Thread. We want our money.