Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 359. (Read 495998 times)

I'm not sure why the Dwolla never verifies for me with Bitinstant... you guys always fix it for me pretty quickly though, I appcreiate it.

Got another one for you...

Order ID: 72ba2235-4db2-4af2-87eb-a2e043a63d57

Thanks.

I posted earlier about not receiving my coins from Tuesday purchase.  Since I was getting no replies the merchant I was going to send the coins to intervened on my behalf.  I received the coins today but at today's price and not Tuesdays.  I can't say for certain as the prices change rapidly but it seems that I was credited with the fees.

My first issue with BitInstant after several good transactions, but still, as a company that is based on speed of service and ease of use, it stings quite a bit.  Especially since we are talking about a currency exchange, and an extremely volatile one at that. My zipzap account for the transaction is 775678105.

And is it just me, or didn't it used to say "Bitcoins in under an hour" instead of "Pay for your bitcoins in under an hour?"

well I'm pretty positive that my issue has nothing to do with user error.
I used the same process and the same information with the same vendor that I have every time in the past.

this is the first time that Bitinstant has failed to deposit the coins to my wallet within 24 hours.
I see people calling them crooks and thugs who are stealing.

I'm certainly not prepared to go that far. but hopefully they can resolve my (and others) issues soon. I really don't want to have to involve the Better Business Bureau or other legal proceedings over losing $100 dollars, but as of right now, I'm stuck for 100 bucks.

I've been reading some of the past posts here to get an idea of why this is happening. So far the story is that it seems to be caused by DDoS attacks on the exchanges, some issues with 3rd parties / APIs failing, user faults, and sometimes bad or non existant support.

But some questions have come up...

Yankee -

When a purchase transaction that should have never even been accepted by the system (when system is clearly inoperable) in the first place is automatically (and/or predictably) failed, does BitInstant lock you into that exact time's bitcoin price? On which exchange - MtGox?

Does this work both ways, if the price later increases or decreases?

What if after 48h the price drops or increases dramatically?

Why are failed transactions delayed so long, it seems that other transaction go through, but the ones that failed are scheduled to be pushed much much later on? The only way I can explain this and make sense of the comment that the exchange api failed earlier, is if you don't really buy in real-time on the exchanges, you just give out from your own coin reserves, and later on in the night or day cover your own position on different exchanges and however else for your advantage - in the hopes of making a profit on it. But this way, I still don't see why similar transactions fail and suceed at the same time.

Is BitInstant still accepting transaction that it can't complete?

When will this all be cleared up (the simple cash to coin transactions at least)? When the DDoS ends (hasn't it yet)?

EDIT/UPDATE - Issue resolved.

You can search my original posts for reference.


After going to police, and IC3.  I did receive my coins.

Charlie told me he wouldn't release my coins until I dropped police report on advise from counsel. 

He sent anyway the next day, just proving from ceo to all levels of support are confirmed liars.

I got a full refund from zipzap due to fraud.

Absolutely run by criminals making money off delays and lies.

Stay Away!!!

P.s He never refunded fees or gave my correct amount in coin.

Just glad I got a refund.
 

Here is the ID# 4e9fdb8a-e95b-4c1c-8f83-3be82ebfb598

Thanks!

I've been using Bitinstant for months without any problems until this week.

made my deposit on Monday using the same method as always: Bitinstant -> Moneygram/CVS -> bitcoin address.
this usually results in payment within hours. usually before I even get home to check, the money is there.

but this week it's already been days (Monday to Thursday) and my wallet is still empty.
what information do you need from me in order to track down my deposit? I've got my physical receipts + confirmation emails and Payment slip.

I am having the same problem. Despite a successful ZipZap payment on 2/12/13, I still do not have my bitcoins. After the first 5 hours, I realized something was wrong, so I e-mailed customer support. I did not receive a reply until the next day, at which point I was told it had been forwarded to tech and I'd have my coins at the end of the day. At the end of the day, I still did not have my coins, so I e-mailed again, and I was told it could take up to one business day. It has been 25 hours since it was "forwarded to tech support," a full business day and 25X the advertised timeframe. Over 46X the advertised timeframe from successful ZipZap payment.

Unfortunately, when I found out last night that I wouldn't have my coins until today, I initiated another transfer. I will take part of the blame on that - fool me twice, shame on me - but I still urgently needed my bitcoins, and they couldn't possibly screw up twice, right? Wrong, the exact same thing happened to my second order. I realized within the hour this time, and e-mailed immediately, and was told the same thing. That was 20 hours ago, still no bitcoins, and my wallets still do not show up on blockchain.info as ever being used on the network.

So, I've been lied to several times now. First, getting my bitcoins "in an hour" - never happened. Second, the e-mail that told me I'd have it by the end of the day. Third, the NEXT e-mail which said I'd have it in one business day. None of those things have happened. Oh, and multiply that all by 2. I understand things happen, but this is too much.

For some business models this would be understandable. However, when the service exists to get "bitcoins in an hour," the slogan is "time is money," and the word "Instant" is 2/3rds of the company's name, this is entirely unacceptable. I had to create an account here just because others have reported that this (or spamming support) are the only ways to get things done. Seeing others are having the same problem shows me I'm way down on the list.

I have been pretty reasonable in my responses considering my money is being held hostage and nothing has been done about it and I haven't been told what the issue even is (until I found this forum I guess) . I would like to cancel both orders, but if that's not possible, when I receive my coins I will put together an invoice for the 3.99% BitInstant charges, $7.90 in ZipZap charges (I would not being paying ZipZap if it always took 2 days - ZipZap is payed as part of the "instant" agreement - and I would not have even put in the second transaction if the first had worked. Plus, ZipZap did their job perfectly, and if they hadn't then I'd be completely SOL), and I will also be checking that the bitcoins are in the amount they held at the time of purchase (whether larger or smaller, I will play fair).

This service has been decent in the past, and had things been fixed the first time I was told, I would continue using the service. But I can no longer in good faith put my money in this company's hands. I will be switching to bank transfers from now on.

My ZipZap accounts are 540811650 and 715594198, respectively.

Thank you,
Chris Eastman

EDIT : My coins have arrived. I am still very unimpressed, but the matter was addressed. They are not crooks, just an overwhelmed company. However, the way a business responds to adversity speaks volumes.

BTC-e does confirm the DDoS issue, however its been fine for hours now indeed, hoping to be able to use my funds soon :-/

BTC-e has been runnign fine for 2-3 hours now...

Hey All,


Yup, got it and processed!


Hey,

Thanks for using us for the first time, I hope these issues dont deter you from trying again.

Few points

1- In this thread, I explained 2-3 times already why we are having this issue. Its as simple as going back into the previous pages and looking.
2- Our support agents need to spend their time wisely and fixing the issue as fast as possible, sometimes they dont have time to explain what went wrong. Additonally, some of them don't know what went wrong as it just happend.
3- This issue was due to the MtGox API failing overnight. Simply send me a PM and I can explain more.

Thanks


Hey,

BTCe has been DOS'd all day. As soon as the attack ends, the orders will be processed




Already processed!


Hey,

Shoot me your BTC address and we will honor the price and refund the fees as promised!

Charlie

Attempted to do my first cash-to-wallet transaction via BitInstant. But it seems to have been unsuccessful (Order execution failed!) and now it's just stuck on "New Order"...

The log doesn't seem to be ordered/displayed in a chronological fasion - so I'm not even sure if I should trust it for that fact.

Quote ID    edited

If anyone could explain to me why this happened, what's going on right now, and what happens next ... that would great! I'll also look back some pages to see if an explanation for all the problems has been posted.

I thought I'd have bitcoins relatively quickly, but now I'm reading here that a few people wait days to a week before it's resolved!

Thanks.

EDIT/UPDATE - support emailed response about transferring to tech support for manual transaction.

No explanation why this has to be done manually, why it failed, why they can't cancel and reload it in 30 seconds automatically (I'm sure 100s of successful transactions are being done right now)... No insight provided into the issue = huge problem for me. If I just knew, that would be 95% of my worry.

EDIT/UPDATE - Issue resolved.

Bitcoins came through. Thanks for the help. I'm sure you guys are just having some issues right now, and that's understandable, but please try to help these other folks who aren't as patient, so they can stop snitching to the government.

Just received my coins in my wallet, and awaiting confirmation.

Spent $105 and was supposed to receive $100 worth of coins, at $26/coin 2 days ago. I was given 3.83 coins at the current market price of $27.1 which is $103.

If you have an issue, just PM Yankee and he'll take care of it shortly. The market is crazy now with SO much volume and unstable prices. I'd hope they didn't buy them with my money at $23 last night and then sell them to me for $27 just now, but being a conspiracy theorist never got anyone anywhere :-)

I'll continue to do business with BitInstant because even if it took some extra time, I've received my coins and even though the email support for the website didn't yield any results, the fact that Yankee has been manually handling these cases on here says something.


Thanks Yankee

Yankee...I just sent you a PM with the information to my transaction.
Thanks for the help.

Can you fix or refund the following order: c7bb663a-e7be-4e51-9340-36c490ed2e9b

It looks like no BTC-e transactions are going through (reserves remain constant) at this time.

Yankee,

I am unsure if my PMs are getting through. I posted a message on this forum, emailed customer service, and have sent a couple of PMs.

Sorry to trouble you, but my transfer from dwolla failed. Could use your help.

Quote ID   f4cddf33-6a72-42a0-87fa-8db8eefb959f

Thanks for your help,

debbyjean

hi yankee,

is something wrong with btc-e? there is enough $ on reserve, but i dont see the money i transfered.

Order ID   c6bb2bd6-5cb3-4b0b-8d50-99caae587ca0
Quote ID   cc28af16-9cd8-4553-8f92-2ffc957c3c7d
Event ID   149b4279-6f01-4076-9ad5-2d9ecffc3c1d

What is your BTC address so we can refund the fees?

1PEAaAiZDkJ77Sjp6QQQ4zGwszJTT6YuBx  

Update:  Fees refunded