Official Newbie BitInstant Support Thread (Active Customer Support) - page 78.

meridia612

newbie

Activity: 5

Merit: 0

Quote from: URSAY on April 27, 2013, 11:34:26 AM

Quote from: meridia612 on April 26, 2013, 07:40:48 PM

Quote from: URSAY on April 26, 2013, 11:00:30 AM

Quote from: meridia612 on April 25, 2013, 09:47:05 PM

Quote from: URSAY on April 25, 2013, 10:22:02 AM

Quote from: meridia612 on April 25, 2013, 06:37:51 AM

Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help. zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID 09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID 9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact ?

Yes, I just submitted my quote. I don't know what the Destination Account number is, however.

I'm seeing that you received a response from support and your issue was marked resolved. Let me know if you have any further questions. Thanks.

My issue was not resolved at all. Like I said did not have the Order ID and had to look on my internet's search history to find it. However, I believe the Order ID I provided was not from the order I completed and was instead from the order I started but did not transfer funds into. In this case, I still have no idea what my Order ID number is and have no idea if it is recoverable. My ZipZap account number is: 117884338.

Please tell me there is a way to fix this/recover my order ID. It really does not seem fair that I should go through this stress and frustration simply because I am new to your website and have never used your service before.

bitnoowb

newbie

Activity: 4

Merit: 0

Hello Ursay,

Can you look into order ID: 2c46d017-b915-4c0d-96e2-7d11ffe83e12

$611.30 sent with Bitstamp code, 24+ hours later nothing received!

At this moment you guys are taking the Instant out of Bit Cheesy

Anyways some communication would be nice. You can refund in VouchX, Bitstamp, BTC-E and deduct your transaction fees!

Regards

(Support request has been submitted 24+ hours ago)

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: URSAY on April 27, 2013, 12:26:16 PM

Quote from: FireBlazzer on April 27, 2013, 09:33:22 AM

i have not recieved any response from level 2 customer suport nor from charlie ceo.

im still awating the 0.6 bitcoins i am owed.. + fee waiver and some added compensation for my losses and 11 days worth of my time.

i will not allow my self to be robed or ripped off.

i will not go away untill i have recieved my refund.

i know you said only charle can help me now.. but he has not responsed.. and i feel it is accepetble to post here about my problem... perhaps you intended on attempting to hide me in a corner and ignnore me? and hope i go away?,... if so i assure you it wont work.

here is my order informatiion

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I had reached out about your issue asking if a particular amount would be suitable for a refund and I'm not sure I ever heard back from you. My log shows no response. However, I could be wrong. Kindly respond to my inquiry. I will send it again. Thanks.

i dont believe i recieved any messege... i will check to see if if the send goes through

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FireBlazzer on April 27, 2013, 09:33:22 AM

i have not recieved any response from level 2 customer suport nor from charlie ceo.

im still awating the 0.6 bitcoins i am owed.. + fee waiver and some added compensation for my losses and 11 days worth of my time.

i will not allow my self to be robed or ripped off.

i will not go away untill i have recieved my refund.

i know you said only charle can help me now.. but he has not responsed.. and i feel it is accepetble to post here about my problem... perhaps you intended on attempting to hide me in a corner and ignnore me? and hope i go away?,... if so i assure you it wont work.

here is my order informatiion

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I had reached out about your issue asking if a particular amount would be suitable for a refund and I'm not sure I ever heard back from you. My log shows no response. However, I could be wrong. Kindly respond to my inquiry. I will send it again. Thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: lifted1 on April 27, 2013, 07:42:41 AM

Attention URSAY,

Hello Ursay. I'm wondering if you would mind looking into the status of my refund please. A request for a fee refund was submitted about 2 weeks ago, but I haven't heard anything since.

OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9

Let me know if you need any more info. Thank you very much.

Where did you submit this request?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Huey on April 27, 2013, 05:16:32 AM

Quote from: URSAY on April 25, 2013, 10:20:36 AM

Quote from: Huey on April 25, 2013, 05:47:11 AM

I believe that I was shorted coins. I got my Successful ZipZap Payment email on April 22th at 4:05pm EST/ 8:05pm UTC (High on Gox was over $125)

Amount to Pay: $353.95
Account Number: 467752796

Quote from: URSAY on April 23, 2013, 12:59:59 PM

Because we have control over your execution price we can lock in your BTC price at the time of your payment. Thanks.

Payment processed at 4:05PM EST / 8:05PM UTC
Price Chart for April 22: http://bitcoincharts.com/charts/mtgoxUSD#rg1zczsg2013-04-22zeg2013-04-23ztgSzm1g10zm2g25zv

The Payment to my wallet: https://blockchain.info/tx/93ccc7a9ca6d5882a4d6efae6c617555a52b645a1fc067794c8cbddcfc6434fd

Address: 12zggdDAQTVamGYu7ijFVVRW5a9adGnaNs
You Received:
2.31024062 BTC
Value at time of transaction $ 331.52

*Rounded Down for following math

$350 with the 3.99% fee would be about $336.

336 / 125 = 2.688 BTC

2.688 - 2.310 = 0.378 BTC

I need your email and BTC address you would like any refunds sent to before I can research your issue. Thanks.

[email protected]

12zggdDAQTVamGYu7ijFVVRW5a9adGnaNs

Thanks...now I can start researching your issue.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Droganan on April 27, 2013, 03:29:11 AM

Quote from: Droganan on April 26, 2013, 02:03:26 PM

Quote from: URSAY on April 26, 2013, 01:18:12 PM

Quote from: Droganan on April 26, 2013, 01:09:54 PM

Quote from: URSAY on April 26, 2013, 01:01:50 PM

Quote from: Droganan on April 26, 2013, 12:57:39 PM

Quote from: URSAY on April 26, 2013, 12:20:37 PM

Quote from: Droganan on April 26, 2013, 11:48:50 AM

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is [email protected]

I just tested the system with a similar support request as yours and I had no problem logging my test issue. Please try again and be more specific about any problems you might be encountering. Thanks.

I am STILL unable to create a CASH to VOUCHX support request as the option for VOUCHX is NOT there as previously stated. I have included an image to show you what I am talking about.

My ORDER ID is 584694d4-b5a2-4436-8802-04dca56623c5

It says Serious Error Occurred when I check the status of it on BitInstant.com please email or PM me my VouchX code. Much appreciated!

I am at bitinstant.com/contact right now and I see options for VOUCHX. If you unable to find this option then please add the instructions into the area which allows you to describe your issue. Thanks.

Made a support thing. My email is [email protected]

Rachel said order processed but where is my damn VouchX code? What the hell is wrong with you people?

I see you have an open support issue in our system. We are working to resolve it. Thanks for your patience.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: newminer7950 on April 27, 2013, 03:00:53 AM

Quote from: URSAY on April 26, 2013, 01:32:27 PM

Quote from: newminer7950 on April 26, 2013, 01:31:04 PM

Quote from: URSAY on April 26, 2013, 11:00:55 AM

Quote from: newminer7950 on April 26, 2013, 12:42:35 AM

why until now no one has corrected an error in the execution of a order? I did not get the VIRSUREX code, even though the money had been withdrawn from the BITSTAMP account. Execute please faster.
I am wait 16 hours.
my order id is: f3234e0b-4666-45d3-a551-b2c99b7867fb
https://www.bitinstant.com/order_status/f3234e0b-4666-45d3-a551-b2c99b7867fb

Have you logged your issue via bitinstant.com/contact ?

yes, i did this and resieve automatic email. but 26 hours past!!!
There is raise new record in orderstatus:
Fri Apr 26 07:18:31 2013 5cac8cc0-3c83-4193-bc3b-5cc619a4b3b9 Bitstamp coupon failed: {u'error': {u'code': [u'Invalid code.']}}

Does this mean that there was an attempt to return the money to me, but it ended in failure?
Please, return my money.
I wrote to support second time.

Please verify your email so I can confirm your issue was logged. Thanks.

Now the status of the order has another line:
Fri Apr 26 21:45:53 2013 982b484b-3f81-4411-8d72-509df5633dac Manual transfer created

I recieve email from Rachel. Hi wrote, that processed.
But the money for the Ballance bitstamp not been returned, and I have not received a letter with vouchX code!

Is the VouchX code an unacceptable solution? How can I help you resolve the issue to your satisfaction?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: phamilykid on April 26, 2013, 11:39:29 PM

i also would like to use bit instant again. as stated i also fear of something going wrong so i have used other services. is there any reassurances once your new system is up that things are gonna go smooth again?

I'm not sure everyone understands how minute the failures are in comparison to the volume we are doing. Hopefully I can help you understand that better soon with some actual numbers... Wink

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: meridia612 on April 26, 2013, 07:40:48 PM

Quote from: URSAY on April 26, 2013, 11:00:30 AM

Quote from: meridia612 on April 25, 2013, 09:47:05 PM

Quote from: URSAY on April 25, 2013, 10:22:02 AM

Quote from: meridia612 on April 25, 2013, 06:37:51 AM

Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help. zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID 09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID 9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact ?

Yes, I just submitted my quote. I don't know what the Destination Account number is, however.

I'm seeing that you received a response from support and your issue was marked resolved. Let me know if you have any further questions. Thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: levy42088 on April 26, 2013, 04:36:26 PM

Quote from: levy42088 on April 26, 2013, 01:34:18 PM

my email is [email protected]
I said i can't access my mailbox right now so any further emails please send to [email protected]

Also I dont have the confirmation email... so I can't give you the order or event ID. I don't know what happened but something attacked the tormail site and threw it out of wack..

Any word about my issue ursay?

You appear to have 3 issues open. Do they all log the wrong email? Are they all the same issue? Thanks for your help.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: rafa10 on April 26, 2013, 03:17:16 PM

Quote from: rafa10 on April 26, 2013, 02:46:11 PM

Quote from: URSAY on April 26, 2013, 01:36:14 PM

Quote from: rafa10 on April 26, 2013, 01:05:42 PM

Quote from: URSAY on April 26, 2013, 12:52:30 PM

Quote from: rafa10 on April 26, 2013, 12:30:07 PM

Quote from: URSAY on April 26, 2013, 12:19:34 PM

Quote from: rafa10 on April 26, 2013, 11:10:36 AM

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

[email protected]

regards

I'm only seeing an issue logged by you 10 days ago which was resolved. Are you sure your issue was just logged?

Pretty sure... I even received a confirmation mail by [email protected] at 16:26 UTC

I even tried to log another issue and it gave the error: This field requires a unique entry and this value was already submitted.

So it must be in your system

Did you log your issue with a specific order ID? Can you give me that specific order ID that you used when logging your ticket? Thanks.

I didnt log using ORDER ID because I never received any ORDER ID... I logged using QUOTE ID because this one I've been informed and the QUOTE ID is 9698af33-d8ff-4190-91f5-b69c455d0078 which was already informed

Thanks now the money is there!

Great. I am closing your support ticket. Sorry for any delay.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: naalayimsandal on April 26, 2013, 02:21:57 PM

Quote from: URSAY on April 26, 2013, 11:02:09 AM

Quote from: naalayimsandal on April 26, 2013, 05:18:52 AM

h1 there,
can support look at 44bc4f64-f8a3-4078-ad18-9743fe4f0dd9

Have you logged your issue via bitinstant.com/contact ?

Please include your email so I can verify that your issue is logged. Thanks.

thanks. i loged the issue just now. my email is [email protected].

We are looking further into your issue and we hope to bring you a resolution soon. Thanks for your patience.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Droganan on April 26, 2013, 02:03:26 PM

Quote from: URSAY on April 26, 2013, 01:18:12 PM

Quote from: Droganan on April 26, 2013, 01:09:54 PM

Quote from: URSAY on April 26, 2013, 01:01:50 PM

Quote from: Droganan on April 26, 2013, 12:57:39 PM

Quote from: URSAY on April 26, 2013, 12:20:37 PM

Quote from: Droganan on April 26, 2013, 11:48:50 AM

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is [email protected]

I just tested the system with a similar support request as yours and I had no problem logging my test issue. Please try again and be more specific about any problems you might be encountering. Thanks.

I am STILL unable to create a CASH to VOUCHX support request as the option for VOUCHX is NOT there as previously stated. I have included an image to show you what I am talking about.

My ORDER ID is 584694d4-b5a2-4436-8802-04dca56623c5

It says Serious Error Occurred when I check the status of it on BitInstant.com please email or PM me my VouchX code. Much appreciated!

I am at bitinstant.com/contact right now and I see options for VOUCHX. If you unable to find this option then please add the instructions into the area which allows you to describe your issue. Thanks.

Made a support thing. My email is [email protected]

I'm working to understand your order failure with the team. I hope to have a resolution for you soon. Thanks for your patience.

URSAY

legendary

Activity: 1974

Merit: 1010

Hi everyone!

Our main cs software failed on Friday which forced us into an upgrade we had planned for next week. Our new cs software will solve many of the organizational issues we were having with support tickets recently caused by overwhelming volume. I expect to have my eyes on MORE issues this weekend and I expect to work faster as this new software is much easier to use for everyone.

So please, ask for help here if you would like and I will do my best to help with your issue. But if you want the fastest resolution or ANY resolution for that matter then you MUST log your support issue first at our exclusive support channel, bitinstant.com/contact

Getting back into your issues... Cool

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: phamilykid on April 26, 2013, 11:39:29 PM

i also would like to use bit instant again. as stated i also fear of something going wrong so i have used other services. is there any reassurances once your new system is up that things are gonna go smooth again?

one of the most importaint things to bitinstants success is its customers trusting bitinstaint... its a shame to see such trust becoming increassly erroded.

i also fear using bitsintant again, like you, and wonder if it would ever be again worth the risk.

FireBlazzer

member

Activity: 70

Merit: 10

i have not recieved any response from level 2 customer suport nor from charlie ceo.

im still awating the 0.6 bitcoins i am owed.. + fee waiver and some added compensation for my losses and 11 days worth of my time.

i will not allow my self to be robed or ripped off.

i will not go away untill i have recieved my refund.

i know you said only charle can help me now.. but he has not responsed.. and i feel it is accepetble to post here about my problem... perhaps you intended on attempting to hide me in a corner and ignnore me? and hope i go away?,... if so i assure you it wont work.

here is my order informatiion

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

lifted1

newbie

Activity: 28

Merit: 0

Attention URSAY,

Hello Ursay. I'm wondering if you would mind looking into the status of my refund please. A request for a fee refund was submitted about 2 weeks ago, but I haven't heard anything since.

OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9

Let me know if you need any more info. Thank you very much.

Huey

newbie

Activity: 8

Merit: 0

Quote from: URSAY on April 25, 2013, 10:20:36 AM

Quote from: Huey on April 25, 2013, 05:47:11 AM

I believe that I was shorted coins. I got my Successful ZipZap Payment email on April 22th at 4:05pm EST/ 8:05pm UTC (High on Gox was over $125)

Amount to Pay: $353.95
Account Number: 467752796

Quote from: URSAY on April 23, 2013, 12:59:59 PM

Because we have control over your execution price we can lock in your BTC price at the time of your payment. Thanks.

Payment processed at 4:05PM EST / 8:05PM UTC
Price Chart for April 22: http://bitcoincharts.com/charts/mtgoxUSD#rg1zczsg2013-04-22zeg2013-04-23ztgSzm1g10zm2g25zv

The Payment to my wallet: https://blockchain.info/tx/93ccc7a9ca6d5882a4d6efae6c617555a52b645a1fc067794c8cbddcfc6434fd

Address: 12zggdDAQTVamGYu7ijFVVRW5a9adGnaNs
You Received:
2.31024062 BTC
Value at time of transaction $ 331.52

*Rounded Down for following math

$350 with the 3.99% fee would be about $336.

336 / 125 = 2.688 BTC

2.688 - 2.310 = 0.378 BTC

I need your email and BTC address you would like any refunds sent to before I can research your issue. Thanks.

[email protected]

12zggdDAQTVamGYu7ijFVVRW5a9adGnaNs

Droganan

member

Activity: 65

Merit: 10

Quote from: Droganan on April 26, 2013, 02:03:26 PM

Quote from: URSAY on April 26, 2013, 01:18:12 PM

Quote from: Droganan on April 26, 2013, 01:09:54 PM

Quote from: URSAY on April 26, 2013, 01:01:50 PM

Quote from: Droganan on April 26, 2013, 12:57:39 PM

Quote from: URSAY on April 26, 2013, 12:20:37 PM

Quote from: Droganan on April 26, 2013, 11:48:50 AM

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is [email protected]

I just tested the system with a similar support request as yours and I had no problem logging my test issue. Please try again and be more specific about any problems you might be encountering. Thanks.

I am STILL unable to create a CASH to VOUCHX support request as the option for VOUCHX is NOT there as previously stated. I have included an image to show you what I am talking about.

My ORDER ID is 584694d4-b5a2-4436-8802-04dca56623c5

It says Serious Error Occurred when I check the status of it on BitInstant.com please email or PM me my VouchX code. Much appreciated!

I am at bitinstant.com/contact right now and I see options for VOUCHX. If you unable to find this option then please add the instructions into the area which allows you to describe your issue. Thanks.

Made a support thing. My email is [email protected]

Rachel said order processed but where is my damn VouchX code? What the hell is wrong with you people?

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 78. (Read 495996 times)