Official Newbie BitInstant Support Thread (Active Customer Support) - page 80.

levy42088

newbie

Activity: 18

Merit: 0

Quote from: URSAY on April 26, 2013, 12:14:24 PM

Quote from: levy42088 on April 26, 2013, 12:03:58 PM

The name with the purchase is mar ley, my phone number is 7189960132 and my reference number is 64972062. That's all the info I have with my reciept. All the order number and everything is in the email that I cannot access. Sad

and the date I made the deposit on was April 23rd at 9:57 am

If you have an issue it must first be logged at bitinstant.com/contact

Then, if you would like to talk further with me about your issue, please provide your email so I can verify that your issue was logged.

Ok ursay, i just logged my issue again at bitinstant.com/support. I hope you can solve this issue.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Droganan on April 26, 2013, 12:09:54 PM

Quote from: URSAY on April 26, 2013, 12:01:50 PM

Quote from: Droganan on April 26, 2013, 11:57:39 AM

Quote from: URSAY on April 26, 2013, 11:20:37 AM

Quote from: Droganan on April 26, 2013, 10:48:50 AM

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is [email protected]

I just tested the system with a similar support request as yours and I had no problem logging my test issue. Please try again and be more specific about any problems you might be encountering. Thanks.

I am STILL unable to create a CASH to VOUCHX support request as the option for VOUCHX is NOT there as previously stated. I have included an image to show you what I am talking about.

My ORDER ID is 584694d4-b5a2-4436-8802-04dca56623c5

It says Serious Error Occurred when I check the status of it on BitInstant.com please email or PM me my VouchX code. Much appreciated!

I am at bitinstant.com/contact right now and I see options for VOUCHX. If you unable to find this option then please add the instructions into the area which allows you to describe your issue. Thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: levy42088 on April 26, 2013, 12:03:58 PM

The name with the purchase is mar ley, my phone number is 7189960132 and my reference number is 64972062. That's all the info I have with my reciept. All the order number and everything is in the email that I cannot access. Sad

and the date I made the deposit on was April 23rd at 9:57 am

If you have an issue it must first be logged at bitinstant.com/contact

Then, if you would like to talk further with me about your issue, please provide your email so I can verify that your issue was logged.

Droganan

member

Activity: 65

Merit: 10

Quote from: URSAY on April 26, 2013, 12:01:50 PM

Quote from: Droganan on April 26, 2013, 11:57:39 AM

Quote from: URSAY on April 26, 2013, 11:20:37 AM

Quote from: Droganan on April 26, 2013, 10:48:50 AM

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is [email protected]

I just tested the system with a similar support request as yours and I had no problem logging my test issue. Please try again and be more specific about any problems you might be encountering. Thanks.

I am STILL unable to create a CASH to VOUCHX support request as the option for VOUCHX is NOT there as previously stated. I have included an image to show you what I am talking about.

My ORDER ID is 584694d4-b5a2-4436-8802-04dca56623c5

It says Serious Error Occurred when I check the status of it on BitInstant.com please email or PM me my VouchX code. Much appreciated!

rafa10

newbie

Activity: 50

Merit: 0

Quote from: URSAY on April 26, 2013, 11:52:30 AM

Quote from: rafa10 on April 26, 2013, 11:30:07 AM

Quote from: URSAY on April 26, 2013, 11:19:34 AM

Quote from: rafa10 on April 26, 2013, 10:10:36 AM

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

[email protected]

regards

I'm only seeing an issue logged by you 10 days ago which was resolved. Are you sure your issue was just logged?

Pretty sure... I even received a confirmation mail by [email protected] at 16:26 UTC

I even tried to log another issue and it gave the error: This field requires a unique entry and this value was already submitted.

So it must be in your system

levy42088

newbie

Activity: 18

Merit: 0

The name with the purchase is mar ley, my phone number is 7189960132 and my reference number is 64972062. That's all the info I have with my reciept. All the order number and everything is in the email that I cannot access. Sad

and the date I made the deposit on was April 23rd at 9:57 am

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Droganan on April 26, 2013, 11:57:39 AM

Quote from: URSAY on April 26, 2013, 11:20:37 AM

Quote from: Droganan on April 26, 2013, 10:48:50 AM

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is [email protected]

I just tested the system with a similar support request as yours and I had no problem logging my test issue. Please try again and be more specific about any problems you might be encountering. Thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: levy42088 on April 26, 2013, 11:54:16 AM

Hey ur say, yes I did place a ticket with bit instant / contact.

Like I said I can't access my email that had my confirmation info. But the email that should be with my order is [email protected]
But since I can't log into it, please contact me at the email in my original post

I am not finding this email anywhere in our systems. Do you have any other info that I can find your issue with in our systems?

Droganan

member

Activity: 65

Merit: 10

Quote from: URSAY on April 26, 2013, 11:20:37 AM

Quote from: Droganan on April 26, 2013, 10:48:50 AM

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is [email protected]

levy42088

newbie

Activity: 18

Merit: 0

Hey ur say, yes I did place a ticket with bit instant / contact.

Like I said I can't access my email that had my confirmation info. But the email that should be with my order is [email protected]
But since I can't log into it, please contact me at the email in my original post

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: rafa10 on April 26, 2013, 11:30:07 AM

Quote from: URSAY on April 26, 2013, 11:19:34 AM

Quote from: rafa10 on April 26, 2013, 10:10:36 AM

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

[email protected]

regards

I'm only seeing an issue logged by you 10 days ago which was resolved. Are you sure your issue was just logged?

rafa10

newbie

Activity: 50

Merit: 0

Quote from: URSAY on April 26, 2013, 11:19:34 AM

Quote from: rafa10 on April 26, 2013, 10:10:36 AM

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

[email protected]

regards

URSAY

legendary

Activity: 1974

Merit: 1010

*** IMPORTANT ***

We are moving much closer to a better and improved support system.

If you have an issue it must first be logged at bitinstant.com/contact

Then, if you would like to talk further with me about your issue, please provide your email so I can verify that your issue was logged.

The best way we can serve you is by having you complete our offical support request which providers us with all the proper information to solve your problems. This also prevents you from sharing sensitive information in a public setting, this will better protect your privacy.

Thanks everyone!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Droganan on April 26, 2013, 10:48:50 AM

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: levy42088 on April 26, 2013, 10:15:36 AM

This same issue happened to me on monday the 23rd of april!

I still haven't recieved my coins, yankee maybe you can help me, I made 2 deposits on monday, one in the AM, and when I saw that it wasn't going through, I made one later in the day.

The 2nd one was transferred without a problem, but in regards to the first, the transaction doesn't even show up on blockchain!

I did a cash deposit at duane reade to my bitcoin address.

The second problem is I do not have access to the email that I used. My email provider has been down for the past 2 days, but I did recieve an email saying the transaction went ok.

Please if you can get in touch with me, the email I can be contacted at is [email protected] and we can try and figure it out!

Right now I am out $243.95 and no bitcoins or record on block chain to prove it I do have my name, my email, and my phone number though, so please get back to me!

My ZIPZAP reference number is 64972062

Have you logged your issue via bitinstant.com/contact ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: rafa10 on April 26, 2013, 10:10:36 AM

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact ?

Can you provide an email so I can verify this?

Thanks.

Droganan

member

Activity: 65

Merit: 10

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Order ID is 584694d4-b5a2-4436-8802-04dca56623c5

levy42088

newbie

Activity: 18

Merit: 0

This same issue happened to me on monday the 23rd of april!

I still haven't recieved my coins, yankee maybe you can help me, I made 2 deposits on monday, one in the AM, and when I saw that it wasn't going through, I made one later in the day.

The 2nd one was transferred without a problem, but in regards to the first, the transaction doesn't even show up on blockchain!

I did a cash deposit at duane reade to my bitcoin address.

The second problem is I do not have access to the email that I used. My email provider has been down for the past 2 days, but I did recieve an email saying the transaction went ok.

Please if you can get in touch with me, the email I can be contacted at is [email protected] and we can try and figure it out!

Right now I am out $243.95 and no bitcoins or record on block chain to prove it I do have my name, my email, and my phone number though, so please get back to me!

My ZIPZAP reference number is 64972062

rafa10

newbie

Activity: 50

Merit: 0

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: naalayimsandal on April 26, 2013, 04:18:52 AM

h1 there,
can support look at 44bc4f64-f8a3-4078-ad18-9743fe4f0dd9

Have you logged your issue via bitinstant.com/contact ?

Please include your email so I can verify that your issue is logged. Thanks.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 80. (Read 496012 times)