Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 88. (Read 496012 times)

Quote from: CharlieCoop on April 23, 2013, 02:32:21 PM

Quote from: CharlieCoop on April 23, 2013, 02:24:09 PM

Quote from: CharlieCoop on April 23, 2013, 02:12:41 PM

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution. Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

What is the email you provided?

The email I provided is [email protected]

Thanks for your responses and the help my friend as it is greatly appreciated.

I guess no more information, help or response? I answered your question about my email..

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: newtenberg on April 23, 2013, 03:15:59 PM

Quote from: URSAY on April 23, 2013, 03:00:55 PM

Quote from: newtenberg on April 23, 2013, 02:56:26 PM

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution? Check your spam. Thanks.

newtenberg

newbie

Activity: 58

Merit: 0

Quote from: URSAY on April 23, 2013, 03:00:55 PM

Quote from: newtenberg on April 23, 2013, 02:56:26 PM

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact ?

Yes, 13 days ago.

Mandrik (BitInstant)

newbie

Activity: 7

Merit: 0

Quote from: akabmikua on April 23, 2013, 11:31:21 AM

Quote from: akabmikua on April 20, 2013, 04:00:05 AM

Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

PLEASE DO SOMETHING!

@URSAY

Its 20 days now. Still waiting for Bitcoins to arrive.

Any update to my order??

I need this money in a bit of urgency now.

The reason these were never processed is because both BTCe coupons were for $0.01 (the minimum deposit is $20), but these were entered as $1000 deposits.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: hendrix91 on April 23, 2013, 03:11:39 PM

Quote from: URSAY on April 23, 2013, 03:02:13 PM

Quote from: hendrix91 on April 23, 2013, 02:57:35 PM

Quote from: CharlieCoop on April 23, 2013, 02:02:47 PM

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant. If you provide me with some order info then I could look up your order and try to help you understand what is happening. Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalksearch.org/topic/m.1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution. Sorry for any delays.

If everything is so complex and there are so many issues, how were you able to just push an order thru to be executed.
Can you not just push mine on through? My life is completely on pause until this goes through, it's so crucial..

We offer many options for transactions on our site and they all involved different processes. I can personally fix some and others must be escalated. Thanks.

Well my money is in your possession now, can you just not use a different process to get me some sort of code that I can redeem myself or something?? There is absolutely no way it is this difficult unless you guys are offering something you don't have, or hiding something. Just a few days ago I bought a bitcoin gift card and all they had to do was give me a code. The process was almost instant, but they don't offer bitcoins when they don't have them available...

I know there is a way to solve this, and you're welcome to change my transaction accordingly. I'm sorry to unleash everything on you specifically, but it's undeniable that this entire situation is massively flawed.

I'm not sure I understand your issue. You are quoting text with issues from other users. Perhaps you could provide me with some order info?

hendrix91

newbie

Activity: 9

Merit: 0

Quote from: URSAY on April 23, 2013, 03:02:13 PM

Quote from: hendrix91 on April 23, 2013, 02:57:35 PM

Quote from: CharlieCoop on April 23, 2013, 02:02:47 PM

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant. If you provide me with some order info then I could look up your order and try to help you understand what is happening. Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalksearch.org/topic/m.1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution. Sorry for any delays.

If everything is so complex and there are so many issues, how were you able to just push an order thru to be executed.
Can you not just push mine on through? My life is completely on pause until this goes through, it's so crucial..

We offer many options for transactions on our site and they all involved different processes. I can personally fix some and others must be escalated. Thanks.

Well my money is in your possession now, can you just not use a different process to get me some sort of code that I can redeem myself or something?? There is absolutely no way it is this difficult unless you guys are offering something you don't have, or hiding something. Just a few days ago I bought a bitcoin gift card and all they had to do was give me a code. The process was almost instant, but they don't offer bitcoins when they don't have them available...

I know there is a way to solve this, and you're welcome to change my transaction accordingly. I'm sorry to unleash everything on you specifically, but it's undeniable that this entire situation is massively flawed.

drbitstamp

newbie

Activity: 3

Merit: 0

Made my deposit about 24 hours ago and still no deposit to my bitstamp, zipzap confirmed payment to bitinstant, i have started a case using your form (case #2097) any update or eta on when this will be pushed through? I have been dealing with bitinstant for over a year and made quite a few transactions and it has never taken this long, below is my deposit info

Quote ID   500817d9-97e5-4e2c-a721-0c49710df13a
Event ID   63508257-1d75-47b7-ba74-e0173f3629ca
Quote valid until   Mon Apr 22 21:16:42 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $250.0 USD
Amount you will receive   $240.025 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   BitStamp

received this from zipzap

"Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records. "

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: dave859 on April 23, 2013, 02:58:04 PM

Quote from: URSAY on April 23, 2013, 02:30:24 PM

Logging your issue at bitinstant.com/contact gives no case number. Please log your issue at bitinstant.com/contact

Thanks.

I seriously give up with you guys. I probably would be less annoyed if you told me the truth with what the issues are and made me wait another week. Instead I post here a few times and you transfer the funds quickly. It's not instant, it lacks totally transparency. Sometimes you win money and sometimes you loose, I'm not looking for a casino run by little kids.

That's very odd. It appears you were logged in our new support system which should not yet be live. When I tested it myself I did not go to the new support system. I'm sorry for any confusion. I am looking further into this situation. Thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: hendrix91 on April 23, 2013, 02:57:35 PM

Quote from: CharlieCoop on April 23, 2013, 02:02:47 PM

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant. If you provide me with some order info then I could look up your order and try to help you understand what is happening. Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalksearch.org/topic/m.1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution. Sorry for any delays.

If everything is so complex and there are so many issues, how were you able to just push an order thru to be executed.
Can you not just push mine on through? My life is completely on pause until this goes through, it's so crucial..

We offer many options for transactions on our site and they all involved different processes. I can personally fix some and others must be escalated. Thanks.

CharlieCoop

newbie

Activity: 23

Merit: 0

Quote from: URSAY on April 23, 2013, 02:59:59 PM

Quote from: CharlieCoop on April 23, 2013, 02:49:55 PM

Quote from: CharlieCoop on April 23, 2013, 02:32:21 PM

Quote from: CharlieCoop on April 23, 2013, 02:24:09 PM

Quote from: CharlieCoop on April 23, 2013, 02:12:41 PM

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution. Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

What is the email you provided?

The email I provided is [email protected]

Thanks for your responses and the help my friend as it is greatly appreciated.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: newtenberg on April 23, 2013, 02:56:26 PM

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact ?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: CharlieCoop on April 23, 2013, 02:49:55 PM

Quote from: CharlieCoop on April 23, 2013, 02:32:21 PM

Quote from: CharlieCoop on April 23, 2013, 02:24:09 PM

Quote from: CharlieCoop on April 23, 2013, 02:12:41 PM

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution. Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

What is the email you provided?

dave859

newbie

Activity: 31

Merit: 0

Quote from: URSAY on April 23, 2013, 02:30:24 PM

Logging your issue at bitinstant.com/contact gives no case number. Please log your issue at bitinstant.com/contact

Thanks.

I seriously give up with you guys. I probably would be less annoyed if you told me the truth with what the issues are and made me wait another week. Instead I post here a few times and you transfer the funds quickly. It's not instant, it lacks totally transparency. Sometimes you win money and sometimes you loose, I'm not looking for a casino run by little kids.

https://i.imgur.com/FyJiwgj.png

hendrix91

newbie

Activity: 9

Merit: 0

Quote from: CharlieCoop on April 23, 2013, 02:02:47 PM

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant. If you provide me with some order info then I could look up your order and try to help you understand what is happening. Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalksearch.org/topic/m.1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution. Sorry for any delays.

If everything is so complex and there are so many issues, how were you able to just push an order thru to be executed.
Can you not just push mine on through? My life is completely on pause until this goes through, it's so crucial..

newtenberg

newbie

Activity: 58

Merit: 0

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: dave859 on April 23, 2013, 02:44:59 PM

Quote from: CharlieCoop on April 23, 2013, 02:02:47 PM

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant. If you provide me with some order info then I could look up your order and try to help you understand what is happening. Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalksearch.org/topic/m.1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution. Sorry for any delays.

And in the meantime I had submitted on your site again. AND YOU ARE WRONG!!!! Right after you submit in the site system sends blank email that says the case number. Please learn your system, it is wasting for everyone time!!!

No. I am correct. I just tested to verify. Please submit your issue to the correct support channel.

bitinstant.com/contact

Thanks.

CharlieCoop

newbie

Activity: 23

Merit: 0

Quote from: CharlieCoop on April 23, 2013, 02:32:21 PM

Quote from: CharlieCoop on April 23, 2013, 02:24:09 PM

Quote from: CharlieCoop on April 23, 2013, 02:12:41 PM

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution. Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

dave859

newbie

Activity: 31

Merit: 0