Official Newbie BitInstant Support Thread (Active Customer Support) - page 90.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: TWSherlock on April 23, 2013, 03:16:23 PM

Hey Ursay, you gave me a reply a little ago and told me you put me on the expired Gox coupons list (the Bitinstant email had said that I didn't need to use the coupon, nor indicated the APIResponse was a coupon), but with the support queues not being full I'm wondering what's taking so long. Its been 20 days since my order, 15 days since I emailed support, 13 days since I logged it through support on the website, and 5 days since you put me on that list. I'd say that's being pretty damn patient, and would really appreciate an update or resolution.

OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd

Do you have an email? Thanks.

TWSherlock

newbie

Activity: 9

Merit: 0

Hey Ursay, you gave me a reply a little ago and told me you put me on the expired Gox coupons list (the Bitinstant email had said that I didn't need to use the coupon, nor indicated the APIResponse was a coupon), but with the support queues not being full I'm wondering what's taking so long. Its been 20 days since my order, 15 days since I emailed support, 13 days since I logged it through support on the website, and 5 days since you put me on that list. I'd say that's being pretty damn patient, and would really appreciate an update or resolution.

OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: CharlieCoop on April 23, 2013, 03:12:41 PM

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution. Thanks.

CharlieCoop

newbie

Activity: 23

Merit: 0

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: hendrix91 on April 23, 2013, 03:06:34 PM

Quote from: URSAY on April 23, 2013, 02:58:24 PM

Quote from: CharlieCoop on April 23, 2013, 02:52:08 PM

Hello and good day Ursay. I recently made a deposit via money gram to VouchX voucher. I have received an email from zip zap telling me the order has been successfully paid for but have not received my vouchx code yet. It has been three hours or so. The transaction number is as follows:

Account #398616557 - Order of $503.95

Amount to Pay: $503.95
Account Number: 398616557

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Can you please help me get my code please!
Thanks for your help.

Please allow up to 24 hours before logging your issue at bitinstant.com/contact

Thanks for your patience.

I don't have that kind of time is the thing..
The only reason I even used bitinstant was due to the lofty claims you guys spout all over the internet about having bitcoins in minutes. I mean, your name even says INSTANT..

So now I'm just going to be another one of the thousands of complaints I've come across where people haven't received anything in weeks..?

Your order is being held up by Coinapult and they are looking into your issue. Thanks for your patience.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: CharlieCoop on April 23, 2013, 03:02:47 PM

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant. If you provide me with some order info then I could look up your order and try to help you understand what is happening. Thanks.

hendrix91

newbie

Activity: 9

Merit: 0

Quote from: URSAY on April 23, 2013, 02:58:24 PM

Quote from: CharlieCoop on April 23, 2013, 02:52:08 PM

Hello and good day Ursay. I recently made a deposit via money gram to VouchX voucher. I have received an email from zip zap telling me the order has been successfully paid for but have not received my vouchx code yet. It has been three hours or so. The transaction number is as follows:

Account #398616557 - Order of $503.95

Amount to Pay: $503.95
Account Number: 398616557

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Can you please help me get my code please!
Thanks for your help.

Please allow up to 24 hours before logging your issue at bitinstant.com/contact

Thanks for your patience.

I don't have that kind of time is the thing..
The only reason I even used bitinstant was due to the lofty claims you guys spout all over the internet about having bitcoins in minutes. I mean, your name even says INSTANT..

So now I'm just going to be another one of the thousands of complaints I've come across where people haven't received anything in weeks..?

CharlieCoop

newbie

Activity: 23

Merit: 0

24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: URSAY on April 23, 2013, 02:54:32 PM

Quote from: FireBlazzer on April 23, 2013, 02:47:08 PM

Quote from: URSAY on April 23, 2013, 11:21:43 AM

Still need info from these users to resolve their issues...

torrenting / pennyback / Statesman / PC_Mobile / fuue83 / ScrapOfCat / synergy7 / archimediate / bigpoppapump69 / cayson / jwest411 / CBRF4I / chubbychecker / Joerg / Pzwow / Murdaversa / TedDansonsHair / heart_mons / msiddiq / jerm0916 / andymilly / Sayaret.Egoz / cubism4nerds / FireBlazzer

saw this messege.... what info did you need from me?

was it the standerd info?... ill post that now

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Thank you.

your welcome

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: CharlieCoop on April 23, 2013, 02:52:08 PM

Hello and good day Ursay. I recently made a deposit via money gram to VouchX voucher. I have received an email from zip zap telling me the order has been successfully paid for but have not received my vouchx code yet. It has been three hours or so. The transaction number is as follows:

Account #398616557 - Order of $503.95

Amount to Pay: $503.95
Account Number: 398616557

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Can you please help me get my code please!
Thanks for your help.

Please allow up to 24 hours before logging your issue at bitinstant.com/contact

Thanks for your patience.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: hendrix91 on April 23, 2013, 02:50:04 PM

Quote from: URSAY on April 23, 2013, 02:31:26 PM

Quote from: zxr829 on April 23, 2013, 02:29:57 PM

Just checked blockchain and it seems my order seems to have gone through finally! Cheesy

Great to hear! Coinapult is processing issues like yours as we speak!

I have yet to receive my funds in my blockchain either..
I submitted a support ticket, but I don't have my different IDs written down.
My email is: [email protected]
Bitcoin address: 1C4xuad14HVet7N9oUukT3wrTAH1dS8BnM
I made a cash deposit via moneygram acct #: 379949522

I am completely and utterly screwed thanks to these issues. It's urgent that I get that money ASAP.

And maybe the FIRST thing you guys should have done is remove the outlandish claims from your website so you don't ruin someone else's life like you have mine for the time being.

"Within 30-60 minutes, you will be notified via email that your transfer was successful, and the funds will appear in your exchange account "
"Go try it! You can have Bitcoin 30 minutes from now."

Coinapult is looking into many of these issues today. I've added you to the list that they are looking at. Thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: dave859 on April 23, 2013, 02:47:34 PM

What is going on with the order? No reply from your contact form. No answer to your phone. The order is way overdue and you can't even tell me the truth about what is going on.... your dwolla account is suspended? You promise here days ago to process it manually but no further reply.

Order ID    710cdb4b-bd4d-427b-aa72-36177eefd127
Quote ID    b39f4ffa-e6b0-42d2-80c8-3a1011f1ff3d
Event ID    1e61b2d1-84b0-4b1c-bba7-a1ee9842ecbe

Delivery Deadline    Fri Apr 19 22:30:48 2013

Case # #1034

Quote

You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.

Have you logged your issue thru the main support channel?

bitinstant.com/contact

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FireBlazzer on April 23, 2013, 02:47:08 PM

Quote from: URSAY on April 23, 2013, 11:21:43 AM

Still need info from these users to resolve their issues...

torrenting / pennyback / Statesman / PC_Mobile / fuue83 / ScrapOfCat / synergy7 / archimediate / bigpoppapump69 / cayson / jwest411 / CBRF4I / chubbychecker / Joerg / Pzwow / Murdaversa / TedDansonsHair / heart_mons / msiddiq / jerm0916 / andymilly / Sayaret.Egoz / cubism4nerds / FireBlazzer

saw this messege.... what info did you need from me?

was it the standerd info?... ill post that now

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Thank you.

CharlieCoop

newbie

Activity: 23

Merit: 0

Hello and good day Ursay. I recently made a deposit via money gram to VouchX voucher. I have received an email from zip zap telling me the order has been successfully paid for but have not received my vouchx code yet. It has been three hours or so. The transaction number is as follows:

Account #398616557 - Order of $503.95

Amount to Pay: $503.95
Account Number: 398616557

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Can you please help me get my code please!
Thanks for your help.

hendrix91

newbie

Activity: 9

Merit: 0

Quote from: URSAY on April 23, 2013, 02:31:26 PM

Quote from: zxr829 on April 23, 2013, 02:29:57 PM

Just checked blockchain and it seems my order seems to have gone through finally! Cheesy

Great to hear! Coinapult is processing issues like yours as we speak!

I have yet to receive my funds in my blockchain either..
I submitted a support ticket, but I don't have my different IDs written down.
My email is: [email protected]
Bitcoin address: 1C4xuad14HVet7N9oUukT3wrTAH1dS8BnM
I made a cash deposit via moneygram acct #: 379949522

I am completely and utterly screwed thanks to these issues. It's urgent that I get that money ASAP.

And maybe the FIRST thing you guys should have done is remove the outlandish claims from your website so you don't ruin someone else's life like you have mine for the time being.

"Within 30-60 minutes, you will be notified via email that your transfer was successful, and the funds will appear in your exchange account "
"Go try it! You can have Bitcoin 30 minutes from now."

dave859

newbie

Activity: 31

Merit: 0

What is going on with the order? No reply from your contact form. No answer to your phone. The order is way overdue and you can't even tell me the truth about what is going on.... your dwolla account is suspended? You promise here days ago to process it manually but no further reply.

Order ID    710cdb4b-bd4d-427b-aa72-36177eefd127
Quote ID    b39f4ffa-e6b0-42d2-80c8-3a1011f1ff3d
Event ID    1e61b2d1-84b0-4b1c-bba7-a1ee9842ecbe

Delivery Deadline    Fri Apr 19 22:30:48 2013

Case # #1034

Quote

You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: URSAY on April 23, 2013, 11:21:43 AM

Still need info from these users to resolve their issues...

torrenting / pennyback / Statesman / PC_Mobile / fuue83 / ScrapOfCat / synergy7 / archimediate / bigpoppapump69 / cayson / jwest411 / CBRF4I / chubbychecker / Joerg / Pzwow / Murdaversa / TedDansonsHair / heart_mons / msiddiq / jerm0916 / andymilly / Sayaret.Egoz / cubism4nerds / FireBlazzer

saw this messege.... what info did you need from me?

was it the standerd info?... ill post that now

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: zxr829 on April 23, 2013, 02:29:57 PM

Just checked blockchain and it seems my order seems to have gone through finally! Cheesy

Great to hear! Coinapult is processing issues like yours as we speak!

zxr829

newbie

Activity: 14

Merit: 0

Just checked blockchain and it seems my order seems to have gone through finally! Cheesy

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: evilzpet on April 23, 2013, 02:10:15 PM

Quote from: URSAY on April 23, 2013, 01:54:25 PM

Quote from: evilzpet on April 23, 2013, 01:52:19 PM

Quote from: URSAY on April 23, 2013, 11:42:13 AM

Quote from: evilzpet on April 23, 2013, 11:39:01 AM

URSAY how are we looking? 16 days now...

Two $500.00 deposits on 4/7 via moneygram to email: [email protected]

Acct# 343 136 495

591 889 621

It appears your entered your email incorrectly.

[email protected]

We will have to manually fix this. I've sent a test email to this "incorrect" address to see if it will bounce back. If it does not, you may have sent your funds to someone else. Thanks for your patience.

Wow did I really type that...

Im fairly certain that email does not belong to anyone since Yahoo owns that domain as well. I will try to contact Yahoo and Coinapult to help with the issue thanks.

I have not received any bounce back from this email yet. Sad

I don't think you're going to because the domain "yahooo" is owned by yahoo. I sent an email to [email protected] (a surely nonexistant address) and nothing bounced back for whatever reason.

From Coinapult's website "What happens if the Bitcoins go unclaimed?
If you send coins to someone's email or mobile phone, and they are unclaimed for 30 days, a message will be sent to you and you are then able to claim them. Note: this message can only be sent to you if you enter your email address on the launch page."

Is this a route that we can take? (preferably before 30 days)

Many of the Coinapult issues are being pushed thru today. I've added you to the list that they are looking at. Thanks for your patience.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 90. (Read 495996 times)