Official Newbie BitInstant Support Thread (Active Customer Support) - page 91.

evilzpet

newbie

Activity: 13

Merit: 0

Quote from: URSAY on April 23, 2013, 01:54:25 PM

Quote from: evilzpet on April 23, 2013, 01:52:19 PM

Quote from: URSAY on April 23, 2013, 11:42:13 AM

Quote from: evilzpet on April 23, 2013, 11:39:01 AM

URSAY how are we looking? 16 days now...

Two $500.00 deposits on 4/7 via moneygram to email: [email protected]

Acct# 343 136 495

591 889 621

It appears your entered your email incorrectly.

[email protected]

We will have to manually fix this. I've sent a test email to this "incorrect" address to see if it will bounce back. If it does not, you may have sent your funds to someone else. Thanks for your patience.

Wow did I really type that...

Im fairly certain that email does not belong to anyone since Yahoo owns that domain as well. I will try to contact Yahoo and Coinapult to help with the issue thanks.

I have not received any bounce back from this email yet. Sad

I don't think you're going to because the domain "yahooo" is owned by yahoo. I sent an email to [email protected] (a surely nonexistant address) and nothing bounced back for whatever reason.

From Coinapult's website "What happens if the Bitcoins go unclaimed?
If you send coins to someone's email or mobile phone, and they are unclaimed for 30 days, a message will be sent to you and you are then able to claim them. Note: this message can only be sent to you if you enter your email address on the launch page."

Is this a route that we can take? (preferably before 30 days)

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: evilzpet on April 23, 2013, 01:52:19 PM

Quote from: URSAY on April 23, 2013, 11:42:13 AM

Quote from: evilzpet on April 23, 2013, 11:39:01 AM

URSAY how are we looking? 16 days now...

Two $500.00 deposits on 4/7 via moneygram to email: [email protected]

Acct# 343 136 495

591 889 621

It appears your entered your email incorrectly.

[email protected]

We will have to manually fix this. I've sent a test email to this "incorrect" address to see if it will bounce back. If it does not, you may have sent your funds to someone else. Thanks for your patience.

Wow did I really type that...

Im fairly certain that email does not belong to anyone since Yahoo owns that domain as well. I will try to contact Yahoo and Coinapult to help with the issue thanks.

I have not received any bounce back from this email yet. Sad

evilzpet

newbie

Activity: 13

Merit: 0

Quote from: URSAY on April 23, 2013, 11:42:13 AM

Quote from: evilzpet on April 23, 2013, 11:39:01 AM

URSAY how are we looking? 16 days now...

Two $500.00 deposits on 4/7 via moneygram to email: [email protected]

Acct# 343 136 495

591 889 621

It appears your entered your email incorrectly.

[email protected]

We will have to manually fix this. I've sent a test email to this "incorrect" address to see if it will bounce back. If it does not, you may have sent your funds to someone else. Thanks for your patience.

Wow did I really type that...

Im fairly certain that email does not belong to anyone since Yahoo owns that domain as well. I will try to contact Yahoo and Coinapult to help with the issue thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Huey on April 23, 2013, 12:57:07 PM

Quote from: URSAY on April 23, 2013, 12:20:34 PM

Quote from: Huey on April 23, 2013, 11:44:06 AM

Thank you. The help is much appreciated.

I will stop by in a few hours to update on the situation.

24 hours is more reasonable. I will likely not have any update for you in a few hours. Thanks.

coinapult.com/ seems to be down. Do you know the status on that?

In the 24 hours + the already 20 from when my payment was processed, there is a lot that could happen with the exchange price.
Do I get the Bitcoins at the mtgox exchange price at 4:05pm EST, when my payment was processed by ZipZap?

Sorry about the bother, this is just a major inconvenience.

Because we have control over your execution price we can lock in your BTC price at the time of your payment. Thanks.

Huey

newbie

Activity: 8

Merit: 0

Quote from: URSAY on April 23, 2013, 12:20:34 PM

Quote from: Huey on April 23, 2013, 11:44:06 AM

Thank you. The help is much appreciated.

I will stop by in a few hours to update on the situation.

24 hours is more reasonable. I will likely not have any update for you in a few hours. Thanks.

coinapult.com/ seems to be down. Do you know the status on that?

In the 24 hours + the already 20 from when my payment was processed, there is a lot that could happen with the exchange price.
Do I get the Bitcoins at the mtgox exchange price at 4:05pm EST, when my payment was processed by ZipZap?

Sorry about the bother, this is just a major inconvenience.

the chief

newbie

Activity: 36

Merit: 0

Quote from: URSAY on April 23, 2013, 12:34:53 PM

Quote from: the chief on April 23, 2013, 12:30:09 PM

Quote from: URSAY on April 23, 2013, 12:27:49 PM

Quote from: the chief on April 23, 2013, 12:20:38 PM

URSAY, apparently we're still having problems?

Quote ID   a64a0e52-628f-43ec-bb61-d9006ead1ab5
Event ID   583c9902-2f90-4d3d-b73e-bb493d6ea372
Quote valid until   Tue Apr 23 15:47:26 2013

This should have gone through by now.

Your issue is related to Coinapult so I have escalated your issue to them. Thanks for your patience.

1. No, I haven't tried to contact bitinstant as I've never received a response from them directly with issues in the past, only from you here on this thread.

2. I'm not sure about coinault, I did not use them. I simply did cash > bitinstant > btc wallet address.

1. If you don't log your issue at bitinstant.com/contact then you risk delaying ANY solution

2. I am letting you know, your issue is related to Coinapult. We work with several companies to seamlessly complete your orders. Once they fix the issue on their end then we can resolve your issue. Log your issue so it exists in our system please. bitinstant.com/contact

Thanks.

Ok, will do.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: the chief on April 23, 2013, 12:30:09 PM

Quote from: URSAY on April 23, 2013, 12:27:49 PM

Quote from: the chief on April 23, 2013, 12:20:38 PM

URSAY, apparently we're still having problems?

Quote ID   a64a0e52-628f-43ec-bb61-d9006ead1ab5
Event ID   583c9902-2f90-4d3d-b73e-bb493d6ea372
Quote valid until   Tue Apr 23 15:47:26 2013

This should have gone through by now.

Your issue is related to Coinapult so I have escalated your issue to them. Thanks for your patience.

1. No, I haven't tried to contact bitinstant as I've never received a response from them directly with issues in the past, only from you here on this thread.

2. I'm not sure about coinault, I did not use them. I simply did cash > bitinstant > btc wallet address.

1. If you don't log your issue at bitinstant.com/contact then you risk delaying ANY solution

2. I am letting you know, your issue is related to Coinapult. We work with several companies to seamlessly complete your orders. Once they fix the issue on their end then we can resolve your issue. Log your issue so it exists in our system please. bitinstant.com/contact

Thanks.

akabmikua

full member

Activity: 223

Merit: 100

Quote from: akabmikua on April 20, 2013, 05:00:05 AM

Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

PLEASE DO SOMETHING!

@URSAY

Its 20 days now. Still waiting for Bitcoins to arrive.

Any update to my order??

I need this money in a bit of urgency now.

the chief

newbie

Activity: 36

Merit: 0

Quote from: URSAY on April 23, 2013, 12:27:49 PM

Quote from: the chief on April 23, 2013, 12:20:38 PM

URSAY, apparently we're still having problems?

Quote ID   a64a0e52-628f-43ec-bb61-d9006ead1ab5
Event ID   583c9902-2f90-4d3d-b73e-bb493d6ea372
Quote valid until   Tue Apr 23 15:47:26 2013

This should have gone through by now.

Your issue is related to Coinapult so I have escalated your issue to them. Thanks for your patience.

1. No, I haven't tried to contact bitinstant as I've never received a response from them directly with issues in the past, only from you here on this thread.

2. I'm not sure about coinault, I did not use them. I simply did cash > bitinstant > btc wallet address.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: the chief on April 23, 2013, 12:20:38 PM

URSAY, apparently we're still having problems?

Quote ID   a64a0e52-628f-43ec-bb61-d9006ead1ab5
Event ID   583c9902-2f90-4d3d-b73e-bb493d6ea372
Quote valid until   Tue Apr 23 15:47:26 2013

This should have gone through by now.

Your issue is related to Coinapult so I have escalated your issue to them. Thanks for your patience.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: the chief on April 23, 2013, 12:20:38 PM

URSAY, apparently we're still having problems?

Quote ID   a64a0e52-628f-43ec-bb61-d9006ead1ab5
Event ID   583c9902-2f90-4d3d-b73e-bb493d6ea372
Quote valid until   Tue Apr 23 15:47:26 2013

This should have gone through by now.

Have you logged your issue at bitinstant.com/contact ?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: RainyVermillion on April 23, 2013, 12:15:27 PM

Quote from: RainyVermillion on April 16, 2013, 11:40:53 AM

Quote from: URSAY on April 15, 2013, 05:40:37 PM

Quote from: RainyVermillion on April 15, 2013, 05:30:58 PM

Quote from: RainyVermillion on April 08, 2013, 09:44:12 PM

Lost Money

Hi! Almost 24 hours ago I tried using BitInstant to fund my Mt. Gox account. Some of the transactions eventually showed up in my Mt. Gox, but there is one that still hasn't, and it's worrying me to death. $503.95 of my money has disappeared after successfully getting through ZipZap. The money was never deposited into Mt.Gox.

I lost the order number, but I know that it's one of these three ZipZap transactions ($503.95 each):
893711812, 899646723, or 224400564
.
.
.

URSAY, it's almost been a week and no resolution! Angry

Could you kindly give me the status of my support ticket (4/9)? When can I expect the money to be deposited into my account? Your response is much appreciated.

Have you been able to figure out which 3 of the transactions that you actually have the issue with?

URSAY, I don't believe that's possible at this point. All I have are the 3 ZipZap account numbers for three transactions of the same amount, and all three transactions were successfully processed. So BitInstant got all my money, but I only got two deposits in my Mt. Gox account and the account history doesn't give any details other than 'Transfer from bitinstant: BitInstant transfer', so I have no way of knowing which of the two made it, and which one didn't. Hopefully I was able to explain that properly.

Because I lost the Order Ids (my computer crashed and BitInstant doesn't send e-mails with Order Ids), I only have the ZipZap account numbers. If your team could look up the account numbers and see which ones were pushed through, you could manually push the one through that didn't make it.

Could you please 'escalate' my issue? It's been a week. Thanks for your help with this!

URSAY, it's been over two weeks now and no funds have been deposited in my account. I've been patiently waiting. May I point out that this was a cash-deposit so no additional calculations need to be done. Just waive the fee, and give me the full amount I put in, which was $500. I just want that amount in my Mt.Gox account as soon as possible.

Could you please push this issue further along?

The transaction in question is order ID # a1eea6b4-308e-49be-9b31-796e54bf1251

What is your Gox acct. MX #?

the chief

newbie

Activity: 36

Merit: 0

URSAY, apparently we're still having problems?

Quote ID   a64a0e52-628f-43ec-bb61-d9006ead1ab5
Event ID   583c9902-2f90-4d3d-b73e-bb493d6ea372
Quote valid until   Tue Apr 23 15:47:26 2013

This should have gone through by now.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Huey on April 23, 2013, 11:44:06 AM

Thank you. The help is much appreciated.

I will stop by in a few hours to update on the situation.

24 hours is more reasonable. I will likely not have any update for you in a few hours. Thanks.

RainyVermillion

newbie

Activity: 6

Merit: 0

Quote from: RainyVermillion on April 16, 2013, 11:40:53 AM

Quote from: URSAY on April 15, 2013, 05:40:37 PM

Quote from: RainyVermillion on April 15, 2013, 05:30:58 PM

Quote from: RainyVermillion on April 08, 2013, 09:44:12 PM

Lost Money

Hi! Almost 24 hours ago I tried using BitInstant to fund my Mt. Gox account. Some of the transactions eventually showed up in my Mt. Gox, but there is one that still hasn't, and it's worrying me to death. $503.95 of my money has disappeared after successfully getting through ZipZap. The money was never deposited into Mt.Gox.

I lost the order number, but I know that it's one of these three ZipZap transactions ($503.95 each):
893711812, 899646723, or 224400564
.
.
.

URSAY, it's almost been a week and no resolution! Angry

Could you kindly give me the status of my support ticket (4/9)? When can I expect the money to be deposited into my account? Your response is much appreciated.

Have you been able to figure out which 3 of the transactions that you actually have the issue with?

URSAY, I don't believe that's possible at this point. All I have are the 3 ZipZap account numbers for three transactions of the same amount, and all three transactions were successfully processed. So BitInstant got all my money, but I only got two deposits in my Mt. Gox account and the account history doesn't give any details other than 'Transfer from bitinstant: BitInstant transfer', so I have no way of knowing which of the two made it, and which one didn't. Hopefully I was able to explain that properly.

Because I lost the Order Ids (my computer crashed and BitInstant doesn't send e-mails with Order Ids), I only have the ZipZap account numbers. If your team could look up the account numbers and see which ones were pushed through, you could manually push the one through that didn't make it.

Could you please 'escalate' my issue? It's been a week. Thanks for your help with this!

URSAY, it's been over two weeks now and no funds have been deposited in my account. I've been patiently waiting. May I point out that this was a cash-deposit so no additional calculations need to be done. Just waive the fee, and give me the full amount I put in, which was $500. I just want that amount in my Mt.Gox account as soon as possible.

Could you please push this issue further along?

Huey

newbie

Activity: 8

Merit: 0

Thank you. The help is much appreciated.

I will stop by in a few hours to update on the situation.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: evilzpet on April 23, 2013, 11:39:01 AM

URSAY how are we looking? 16 days now...

Two $500.00 deposits on 4/7 via moneygram to email: [email protected]

Acct# 343 136 495

591 889 621

It appears your entered your email incorrectly.

[email protected]

We will have to manually fix this. I've sent a test email to this "incorrect" address to see if it will bounce back. If it does not, you may have sent your funds to someone else. Thanks for your patience.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Huey on April 23, 2013, 11:32:00 AM

Quote from: URSAY on April 23, 2013, 11:23:21 AM

Quote from: Huey on April 23, 2013, 11:17:06 AM

Quote from: URSAY on April 23, 2013, 11:06:56 AM

Quote from: Huey on April 23, 2013, 11:02:40 AM

It has been over 19 hours since my I got my ZipZap successful payment emails. I'm just wondering when I will receive my coins and if I will get them at price of BTC at the time I payed for them.

Have you logged your support issue thru our main support channel?

bitinstant.com/contact

I can't help you if you don't give me any order info to identify your issue.

I just submitted a case. I have used your service many times in the past, and recently have been getting problems. Its just very frustrating because this is causing me to lose money. Thank you if you are able to help.

Thanks for submitting your issue to our support queue. I would love to look into your issue personally but you still haven't provided me any relevant order info to identify your issue. Sad

"in reference to Case # #2122."

Amount to Pay: $353.95
Account Number: 467752796

Amount to Pay: $503.95
Account Number: 575341029

How can I find my order ID and that info?

This appears to be an issue related to Coinapult. I've forwarded your issues to them and they are currently working on this along with the other outstanding Coinapult customer issues. Thanks for your patience.

evilzpet

newbie

Activity: 13

Merit: 0

URSAY how are we looking? 16 days now...

Two $500.00 deposits on 4/7 via moneygram to email: [email protected]

Acct# 343 136 495

591 889 621

Huey

newbie

Activity: 8

Merit: 0

Quote from: URSAY on April 23, 2013, 11:23:21 AM

Quote from: Huey on April 23, 2013, 11:17:06 AM

Quote from: URSAY on April 23, 2013, 11:06:56 AM

Quote from: Huey on April 23, 2013, 11:02:40 AM

It has been over 19 hours since my I got my ZipZap successful payment emails. I'm just wondering when I will receive my coins and if I will get them at price of BTC at the time I payed for them.

Have you logged your support issue thru our main support channel?

bitinstant.com/contact

I can't help you if you don't give me any order info to identify your issue.

I just submitted a case. I have used your service many times in the past, and recently have been getting problems. Its just very frustrating because this is causing me to lose money. Thank you if you are able to help.

Thanks for submitting your issue to our support queue. I would love to look into your issue personally but you still haven't provided me any relevant order info to identify your issue. Sad

"in reference to Case # #2122."

Amount to Pay: $353.95
Account Number: 467752796

Amount to Pay: $503.95
Account Number: 575341029

How can I find my order ID and that info?

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 91. (Read 495996 times)